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Old 08-02-2019, 06:21 PM   #1
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2017 Basecamp
Aloha , Oregon
Join Date: Aug 2019
Posts: 4
Multiple issues with 2017 Base Camp

Ok first time poster. I had intended to join this group anyway, and recent
events made it a high priority.

My wife bought a 2017 Basecamp off the dealer lot in August 2018. I'm in a tough spot, acting as a go-between for my wife and the Airstream dealer. She's fed up with the trailer and wants to dump it on Airstream's doorstep and walk away from it. I'm trying to find a less extreme solution.
For a trailer purchased off the lot, there's been a remarkable number of items
either missing or nonfunctional. (I suspect, since this trailer sat on the lot for
a year, it was a "hanger queen" during that time, and parts were "borrowed"
off it for other trailers.)


It does seem like the trailer is becoming a money pit. We've had it almost a year, and noticed things missing or nonfunctional from the day I picked it up.

We've taken it out four times, three weekends and one week long stay, and
it's been back to the dealer for repairs three times. It's there right now, and
has been for coming up on three weeks. The trailer has literally spent more time in the service department than it has camping out.

This is my list so far:

- Blackwater hose storage box missing. (Replaced by the dealer.)

- Parts of the bed missing (replaced by dealer. The replacement parts don't fit right, but we've been making do.)

- A cabinet door fell off. I found that it was held on by tiny wood screws into particle board and they had just pulled out. I replaced them with larger, longer screws and so far it's holding.

- Batteries stopped charging off shore power on third trip. (batteries
replaced by dealer)

- issue with refrigerator, all or part of which was replaced by dealer. (I
don't know the details on this one.)

- Significant gas leak on fourth camping trip, which happened to be the Airstream users group campout. Hi, meet the factory reps and... hey, is that gas I smell?

- Screws pulled out of the back door. Door replaced by dealer

- Side door replaced by dealer. (The service department found something
wrong with it this last time it was in for service, and they're replacing
the whole door. I don't know what was wrong.)

- Roof molding coming undone, replaced by dealer. (Trivial, but I'm trying to get all the issues in one place.

This seems like a lot of issues for less than a year's ownership.

I guess it boils down to two issues:

1) The gas leak, which Airstream's own documentation says "can lead to
injury or death"
, is not covered by the warranty. It'll cost around $750 to
replace the range, where the crack is. This really doesn't make sense to me,
and is, in fact, a deal killer for my wife.

2) The larger issue: We went with Airstream because of their reputation
for quality. Yes, they cost more, but it's worth it for the fit and finish,
durability, and the way the company stands by the product. Right? I think
it's fair to say, we haven't been impressed so far. Is this what everyone else
has been experiencing, or did we get a lemon?

To other Basecamp owners: Have you had experiences like mine?

This has to suck for the dealer, too. I've had to drag the thing back to them
three times now, and they've made a lot of repairs and replacements free
of charge. I'm sure THEY have better things to do also.

But what happens when the repairs are no longer free? Did we get everything, this time, or will we see things continue to fail at this rate? I just realized, I haven't even tried the space heater or water heater yet. I don't even know if those items work.

I *like* the product. It's a dream to pull. The view from the kitchen is
excellent. The layout is really well thought out. The tent extension, after
we figured it out, is relatively easy to set up and doubles the floor space.
I photograph horse shows, and I find the door in the back extremely
convenient for loading my table, chairs, and other equipment. It's a
nice trailer. When it works.

I've left a rather lengthy, and I hope not too hysterical, message with
Airstream customer support (they're on eastern time) basically outlining
the above. I'm waiting for a call back.

I don't *want* to get rid of the trailer. But neither do I want to spend my
declining years throwing money and effort at a product that may never
function properly.

I could really use some help here.

Ron
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Old 08-02-2019, 07:10 PM   #2
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Colfax , North Carolina
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You probably got one of the early ones that hadn't had all the bugs ironed out in production yet. Eventually, all the teething issues should be over with, and you can get on with enjoying the trailer. It's just going to be the things you've experienced that are going to need to be addressed before the warranty is up. once you get to that point, you should have a really nice little trailer. It's just going to be getting to that point that will be something of a PITA for you. Hang in there, you don't want to give up right after the last bug has been squashed, and "give away" a trailer that will then be trouble free for the next owner.
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Old 08-03-2019, 12:16 AM   #3
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Thousand Oaks , California
Join Date: Mar 2017
Posts: 450
Some rant... have you tried calling airstream customer service in Jackson Center? They may be able to help you more than we can.

You can always make a trip out to Jackson Center. Wonderful service experience.

All airstreams go through normal adjustments. That’s why they come with a great bumper to bumper warranty. Sorry for your troubles... stick with it, it will get better!
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Old 08-03-2019, 01:52 AM   #4
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2014 20' Flying Cloud
Long Island , New York
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Sorry for your troubles, Ron, and welcome to the forum.

FYI the Basecamp forum:

http://www.airforums.com/forums/f404/

. . . contains many threads and posts from other unhappy BC owners, including the Simple Survey thread about the fridge:

http://www.airforums.com/forums/f404...ne-169937.html

. . . and Basecamp Issues thread: http://www.airforums.com/forums/f404...es-162632.html

As you peruse those other threads, you may find that you are not alone in your dissatisfaction. Small consolation . . .

You have already called Airstream, and your dealer seems to be involved . . . good luck.

Peter
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Old 08-03-2019, 04:50 AM   #5
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2017 30' Classic
Titusville , Florida
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Hi Ron and welcome to the forum. You’re not alone in your displeasure with the BASECAMP and particularly the 2017 version. As already mentioned, there are several threads regarding the issues.
It always breaks my heart when folks find their way to the forum after purchasing an Airstream and not before.
Contacting Airstream in Jackson Center, Ohio is absolutely the right move to make. Wishing you and yours the best of luck.
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Old 08-03-2019, 05:25 AM   #6
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Trent Woods , North Carolina
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Yeah, Lauri, but some of us were dumb enough to spend months on the forum before we were even dumber buying an Airstream....

Larry
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Old 08-03-2019, 06:21 AM   #7
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2017 23' Flying Cloud
Hiawassee , Georgia
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The OP’s situation is inexcusable on the part of Airstream. I wouldn’t call his post a rant. I also think the dealer has some culpability in this as well in that they did no apparent inspection of the product before delivery to the customer.

Like others said, I’d call Airstream and demand satisfaction. Unfortunately you’ll have to drive halfway across the country to get the problems fixed for good.

We like our 23D just fine, but if I had spent time on this forum prior to purchase I would have been scared off for good.

Sorry about your experience. Good luck to you.

Jim
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Old 08-03-2019, 09:17 AM   #8
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Normal , Illinois
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I seriously roll my eyes every time somebody posts about what a great service experience they have at Jackson Center....the frigging Airstream Factory.

What a racket.

Quality control issues up the wazoo for as long as I have been here, but such a wonderful experience returning to the place of the rigs’ birth to have things fixed that shouldn’t have gotten to the dealer, much less the customer.

Please. It’s a racket.

The service center keeps that town and the surrounding areas going.

Another example here.

I rest my case.

Maggie
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Old 08-03-2019, 09:19 AM   #9
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2017 Basecamp
Aloha , Oregon
Join Date: Aug 2019
Posts: 4
Thanks, everyone

Thank you, all your comments are appreciated. It's looking like (a) our experience isn't unique for the 2017 basecamp, (b) airstream should put it right, and (c) after the bugs are chased out, we should be left with a solid trailer.


I'm choosing to believe that. I *want* to believe it, and that may be coloring my judgement, but if others have had problems with the 2017 and managed to get them all fixed, it's possible for us too.


As I said, I've already called corporate and left them all the details in the original posting. At this point, it's their move. But I won't wait *too* long for them to move.
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Old 08-03-2019, 09:29 AM   #10
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Poor quality exists because we accept it.
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Old 08-03-2019, 09:29 AM   #11
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The range with the gas leak may have its own warranty, as I believe all the appliances usually do.

Maggie
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Old 08-03-2019, 10:18 AM   #12
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2016 28' Pendleton
Bettendorf , Iowa
Join Date: Mar 2014
Posts: 28
All travel trailers and coaches have a tremendous amount of issues. Ive taken my Airstream to the factory and dealer. Overall, when I have an issue i replace or fix it with better equipment, upgrade. My friends in fifth wheels and coaches have more issues and less success on repairs and warranties. I'm sorry for your problems, but I consider Airstream wonderful. Call customer support until you are satisfied. The range issue should be pursued.
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Old 08-03-2019, 10:29 AM   #13
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Quote:
Originally Posted by Lily&Me View Post
The range with the gas leak may have its own warranty, as I believe all the appliances usually do.

Maggie

I think you are right. Somebody should cover this under warranty. However, OP's Dealer and/or Airstream is severely remiss for not suggesting this.
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Old 08-03-2019, 10:42 AM   #14
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Lorton , Virginia
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Quote:
Originally Posted by Lily&Me View Post
I seriously roll my eyes every time somebody posts about what a great service experience they have at Jackson Center....the frigging Airstream Factory.

What a racket.

Quality control issues up the wazoo for as long as I have been here, but such a wonderful experience returning to the place of the rigs’ birth to have things fixed that shouldn’t have gotten to the dealer, much less the customer.

Please. It’s a racket.

The service center keeps that town and the surrounding areas going.

Another example here.

I rest my case.

Maggie
lol it's a "pleasure" to drive 2,000 miles and camp for a week at the factory to fix basic factory screw ups. AMAZING CUSTOMER EXPERIENCE.
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