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Old 06-30-2018, 10:27 AM   #43
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2018 27' Flying Cloud
Austin , Texas
Join Date: Jun 2018
Posts: 13
More problems I forgot to mention in my earlier post: the roof leaked from day one and it took 3 months to get an appt for repairs and two trips back to get all the leaks fixed. Meanwhile, I used piles of towels scattered from the bedroom to the dinette to soak up the water every time it rained. The door keeps falling out of alignment and suddenly the lock wonít work so I have to take it back in for adjustments but itís alredy there for the other problems so at least thatís not a special trip.

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Old 06-30-2018, 11:00 AM   #44
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Franklin , Wisconsin
Join Date: Feb 2017
Posts: 34
Had It With My Basecamp

Dealer broke my thermistor while doing my refrigerator upgrade. My refrigerator worked perfectly and did not need the upgrade but we caved and tried it. In all honesty, my Basecamp came from Airstream darn near perfect (a few little bugs) and my dealer always seems to cause collateral damage when fixing other issues. Iím always in the shop not because of Jackson Center but my dealer.

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Old 06-30-2018, 11:09 AM   #45
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2017 30' Classic
Titusville , Florida
Join Date: Dec 2016
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If the dealer is causing more problems than solving problems then I would suggest that you not return to that dealer. Take your money elsewhere and eventually he will shut down. I know, that isn’t alway very practical but if there is any other option at all I would seriously go somewhere else. I had to have some work done on my 2017 Classic and took it up to Ohio from Florida in March in the snow and cold because I have heard so many complaints about the dealers service that I just bypassed a half a dozen dealers between my home and JC.

She Believed She Could so She Did.
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Old 06-30-2018, 11:18 AM   #46
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1973 Argosy 24
hartselle , Alabama
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Originally Posted by Foiled Again View Post
Tom. My first sentence said workers AREN'T... aren't is a contraction for are not.

The point is that today today's youth did not grow up in hard times. Today 25 year olds commonly live with parents, and are not real grownups. Mom gets sick, dad becomes disabled, that starts changing fast.

Airstream and every other company has to hire and train the gen-x they get. They do good marketing to.customers, but based on buyer dissatisfactiom, they are not doing a good job inspirimg workers to keep the promlse of quality they advertise.

If a post seems bitchy at first glance, is rereading it before responding that onerous?

I am done. Self imposed 10 day silence.

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At 45 I am Gen x and take offense to your post. If you want to see some real snow flakes your are going to have to look past Gen x, and y. The millennial`s should be the backbone of our labor pool but they are the ones that are living at home with mom and dad refusing to work or get out of bed for that matter. The real dilemma here is why damn near all companies are marketing so heavily to them. At 45 I don't understand 80% of the commercials on the TV anymore and it's not going to get any better. Saddest part of all it is the fact that younger generations problems are directly tied to the behaviors and instructions of their parents. So I'll blame all of the baby boomers.......
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Old 06-30-2018, 11:36 AM   #47
2 Rivet Member
Franklin , Wisconsin
Join Date: Feb 2017
Posts: 34
Looking to go to Airstream of Chicago for further work. I was going to pick up my refrigerator upgrade parts from Ewald and go to Chicago for the work but Ewald begged me to give them one more chance to make things right and earn my back my trust. Well, I guess Ewald fell short on their very last try to make things right and build trust.
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Old 07-01-2018, 03:21 AM   #48
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Currently Looking...
Lebanon , Tennessee
Join Date: Jul 2017
Posts: 219
Originally Posted by texasvette View Post
Could you tell me where the vendor is for the Oliver trailers? Last word I got from them it was too far to consider, at least for us. Thanks in advance.
Oliver does not have dealers. You must buy direct from the factory, just like Casita, Escape and Scamp.
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Old 07-01-2018, 05:31 AM   #49
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1993 25' Excella
Early Bird , Florida
Join Date: Mar 2018
Posts: 209
Images: 11

what a sad thing.......hard earned money wasted !
airstream quality control is terrible, all about how many units they
can get out the door in a month !

big numbers much for enjoying a few nice camping trips
with zero problems, its such a nice product !
my 2 cents
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Old 07-01-2018, 07:02 AM   #50
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2015 30' FB FC Bunk
Ayer , Massachusetts
Join Date: Nov 2013
Posts: 993
I'm in the "I love my Airstream but will never buy another one" camp.
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Old 07-01-2018, 07:24 AM   #51
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2017 25' Flying Cloud
Waco , Texas
Join Date: May 2017
Posts: 210
Originally Posted by Tinbox View Post
Interesting. We took our AS International to Jackson Center and when we got it back the HDMI cable was broken, one drawer wouldn't shut, and the channel trim on the pantry door was missing. We just ordered the parts and fixed it ourselves.
Tinbox, My pantry door channel trim is also missing when I took delivery, and it was from the factory either by design or by worker negligence. I never could not decide which was the best explanation to choose. Glad you you fixed it, and provided my answer.

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Old 07-01-2018, 07:33 AM   #52

2003 25' Classic
Zanadude Nebula , Milky Way
Join Date: Jun 2007
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Originally Posted by Muriel 1 View Post
Wow ! Paula
Workers are lazy and stupid!
This site has turned into a total
Bitch Fest!
Loaded with wordsmiths that write scathing
bullshit about hardworking people in Jackson Center.
Please ,if your unhappy with your airstream sell it. Itís propably worth what you paid for it. Buy a box trailer and be gone.
My 23 fb international is darn near perfect.
Nothing like it on the planet!
Just please quit trashing hardworking salt of the earth folk in Jackson Center

Tom...what flavor do you enjoy most. 😂

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Instead of going to íStarbucksÖI make my own Coffee at home, yell out my name rong, then light a five dollar bill on🔥

"The hardest thing about Airstreaming, clearing your head and accepting how others feel itís supposed to be done"Ö..

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Old 07-02-2018, 04:40 PM   #53
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2019 Nest
Omaha , Nebraska
Join Date: Jun 2018
Posts: 81
Nest issues update

Well now the dealer tells me the reason both of our batteries went dead in the middle of our vacation is because the converter box is faulty and quit working, causing our 2015 Honda Pilot to blow the trailer charging fuse; we were without power for 3 days until the dealer opened Monday morning. We were supposed to be home tomorrow, looks like we are spending 4th of July driving home, and my husband will miss 2 more days of work. Totally had it! This Nest is going to be driven back to the factory, they will be lucky if I don't put a big sign with a list of all the problems we have had with it on all sides while we travel home through 6+ states!
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Old 07-02-2018, 06:43 PM   #54
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2014 20' Flying Cloud
Long Island , New York
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Posts: 9,684
Sorry for your troubles! Please see the new replies to your similar comment in the Nest thread:

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Old 07-04-2018, 05:06 PM   #55
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2011 22' Sport
Portland , Oregon
Join Date: Aug 2017
Posts: 581
Originally Posted by Beboplu View Post
they will be lucky if I don't put a big sign with a list of all the problems we have had with it on all sides while we travel home through 6+ states!
I couldn't help but remember this story:

It seems that the only way Airstream will improve is if customers actually demand it, I am not sure how to go about that in any meaningful way. They obviously don't care about the warranty expenses, so perhaps there is a path to sue for loss of use and mental anguish. It is for sure that we all buy these to gain relaxation and comfort, and yet it seems many get something entirely different.

With all of the "Why Airstream" things they cover, it is obvious that they are claiming to sell one thing while not delivering that consistently to customers.
An obsessive attention to detail characterized Airstream’s earlier years – a persistence that endures still today. Manufacturing utilizes innovative practices and the highest quality components, resulting in a product that stands the test of time – and anything else you put through it.
It is truly disheartening to see so many people have issues. While I realize that we only see the ones that do have issues, and not everyone that has a good is the fact that they fail to resolve the issues adequately when they do occur. The problems are entirely within control of AS in how they respond and address problems...but instead they just extend the warranty, which really is to make up for the overworked dealer network that is spending time doing QA for the factory and it may actually take you 3 years of backed up dealer scheduling to address the problems created by the AS factory.
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Old 07-06-2018, 10:34 AM   #56
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Jackson Center , Ohio
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Hi Beboplu,

We are glad to hear that you have been in contact with Chris from Airstream's Technical support team and that you have had some repairs fixed and they are working with you to set up an appointment for the fiberglass repairs. Please don't hesitate to reach out for additional assistance.

Thank you.

Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
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