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Old 06-29-2018, 11:09 AM   #15
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2014 20' Flying Cloud
Long Island , New York
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If you want to know about recent QC, put "quality control" in the new blue search box above.

Fasten seat belts however.

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Old 06-29-2018, 11:37 AM   #16
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2018 27' Flying Cloud
Austin , Texas
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Donít Do It!

Anyone considering purchasing a new AS please donít do it! I wish I had known to read this forum before my purchase.

I had always heard about the excellent quality of an AS. I wanted a product that I would keep for many years so I bought a 2018 Flying Cloud 27FB in June 2017. Since then, it has been in for repairs almost as much as it has been on the road. Not a week goes by that I donít pull into a campsite and open the door to a surprise. Cabinet doors hanging on one hinge, contents scattered across the floor, table leg fell off, drawer glides fell off, RV Propane Detector alarming when on the road, batteries wonít charge from solar panels, replace batteries and now RV Propane detector keeps alarming when the water heater is on, fresh water tank overflows when hooked up to City water, black tank valve wonít close fully so every time you stop to dump itís a mess, air tv stopped auto programming, BluRay players stopped working and had to be shipped off for replacement, and worst of all the one AC unit can only cool 8-10 degrees below outside temp. That means when I arrived in West Texas the end of May and it was 108* outside, my AS cooled to a pleasant 99*. And it has been for AC repairs three times.
Again. Donít buy an AS. Run, donít walk away.
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Old 06-29-2018, 11:39 AM   #17
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1979 25' Tradewind
Newcastle , Oklahoma
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Sorry to hear about your bad experiences with the base camp. You might look at the Oliver Elite or Oliver Elite II. I am driving over to their factory next week to look at the Elite II. Their quality looks to be a step above Airstream. I have only owned a vintage AS but the horror stories I see online have put me in search of a better product for the money. My wife and I are planning to retire soon and want to travel with the least amount of problems as possible. Airstream doesn't seem to be the product!

Anyway, Good Luck!
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Old 06-29-2018, 11:39 AM   #18
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2019 Nest
Omaha , Nebraska
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Silvr_Lining response

Silvr_Lining our screen door on our nest broke day 1 - the inside handle fell off and down the track, then the outside handle did the same, it was impossible to open it. We had to put a piece of gorilla tape on the track under each handle to keep it in place so we could open and close it. Apparently there is some kind of pin or screw that goes through the handle and holds it up. It is a flimsy screen door and not going to last. We are by no means rough on anything in the trailer, quite the contrary - I spend a lot of time keeping it clean and orderly. I don't know how our Nest got okayed to leave the factory with all the testing AS claims they do for leaks and quality. Who lays down under a trailer when doing the delivery inspection? You can bet I will next time! I'm almost 63 years old, don't want a trailer I have to constantly repair! If I did, I could have saved myself $30,000!
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Old 06-29-2018, 11:43 AM   #19
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Hi Twitterpated,

We're very sorry to learn about the issues you have had with your Basecamp. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.
You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com

Thank you.
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Old 06-29-2018, 11:49 AM   #20
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Hi Beboplu,

We're very sorry to learn about the issues you are having with your 2018 Nest. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.
You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com

Thank you.
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Old 06-29-2018, 11:55 AM   #21
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Hi TXTravelsUSA,

We're very sorry to learn about the issues you described with your 2018 Flying Cloud. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.
You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com

Thank you.
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Old 06-29-2018, 12:34 PM   #22
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2017 25' Flying Cloud
Queen Creek , Arizona
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Clearly, Thor had it's fingers in the Basecamp and probably Nest. I love my '17 FC, and I would likely buy another AS, but Caveat Emptor!
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Old 06-29-2018, 02:05 PM   #23
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2012 25' FB Eddie Bauer
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Virginia Beach , Virginia
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Airstreams ARE assembled pretty much by hand. Most of the components are bought and dumped in by people who have NOT been adequately trained to understand some of the dangers of doing it haphazardly. (See the Interstate thread regarding the burning Magnum... part of the problem was installation under a seat cushion without ventilation, and some fundamentally bad wiring, and lack of failsafes or even WARNING signs) Who are these "Airstream Engineers" and do they have incentives to find the safest solution or just the cheapest? Are the even that well qualified?

Automobile assembly lines have well programmed and tested robots, which are affordable only because of the number of units that are produced.

Get a group of RV mechanics together and you will hear stories about most SOBs that will make your hair stand on end. Airstreams are better... mine has had issues but not many and not that traumatic.

Airstream does get a lot of feedback from owners, RV techs, and dealers with Good service departments.. They don't seem to have a SYSTEM for evaluating it, finding out if the problem is systemic and getting good fixes - then passing that info back to owners, techs and dealers.

Here is an example. Three separate Basecamp owners had problems with fridges with drain hoses being squashed because there wasn't enough room underneath it. Supposedly Airstream recommended routing out a channel in the floor! Huh? Can't really believe an engineer would do that. Expensive and damages the floor. One owner went to the hardware store and bought 4 rubber stick on feet and raised the fridge 3/8. Cost $2.
Who thinks the two buck solution is obviously better?

Wheeler hire a smart nitpicker who can use a spreadsheet, understands simple statistics, and is allowed and reqiired to take action when they find smoking guns.

Market to your employees. How much would Airstreams profits go up if 1/3 of warranty costs could be avoided (and how much of that would go into your pocket).. Nagging can work very effectively when it is disguised as marketing. To Joe the guy working in assembly -- Profit sharing isnt magic Joe, if you want $400 to $900 more in your check, just do careful work, and if you see anything that could be improved, tell us? Repeat twice a week.

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Old 06-29-2018, 02:06 PM   #24
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Plan to purchase an AS and trying to decide on the right model for retirement - So Basecamp is a NO. Thank you for steering me away from this making this mistake
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Old 06-29-2018, 02:22 PM   #25
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Quote:
Originally Posted by KWRJRPE View Post
Plan to purchase an AS and trying to decide on the right model for retirement - So Basecamp is a NO. Thank you for steering me away from this making this mistake
Buy from a good dealer even if it is a 500 mile trip. Plan three to five day shakedown in a nearby rv park (the dealer might have discount coupons), check everything and have a fellow airstreamer along/nearby to catch anything you miss. Be prepared to do some simple stuff yourself.

Continue reading here. Get the dream not the nightmare.

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Old 06-29-2018, 02:46 PM   #26
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airstream quality

Sorry to hear about your issues on your airstream. Its sad to see the same emailed with just a name change to so many new airstream owners. I do think airstream will work with you and fix your issues. I know many of you are like myself and cannot drive over 1200 miles one way for service. I have not had good experiences getting my airstream serviced close to home. I called wed of this week and I did get a returned phone call from airstream on Thursday sad to say Oct 3 was the soonest they could work me in for serve at the factory. To wait over 3 mo. ( 99 days to be exact) for factory service is not acceptable. I had a 1993 airstream and it was excellent quality. I had very few problems.. It was built solid never had leaks, the real wood cabinets where high quality and the fit and finish where perfect. Sadly someone kept bugging me to buy it and I sold it.Im going to try and stay positive because I love the look and ease of towing my airstream. I love that it is a American product. I hope airstream reads my post and would consider opening a factory certified service center in Texas. Please join me in encouraging airstream to bring Factory certified service centers. There are to many unhappy airstream owners...I love my airstream I just want fair pricing and good service.
PS airstream should build less trailers per day and go back to making quality..one can only survive on its heritage so long...customer service and a quality product is what has always made any product a success.
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Old 06-29-2018, 03:21 PM   #27
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1953 25' Cruiser
Richland , Washington
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It's disturbing to read so many comments/complaints about new/newer Airstream products. What is going on with Airstream anyway? It can't be THAT HARD to make a quality product and have a quality program. Wow...And, they charge a fortune for their stuff! It's sad to hear. That said, I am ever more Grateful for my trailer. 65 years old and she keeps on going, doesn't leak, is solid, we can fix most things and everything is working. I guess its true, simpler is better.
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Old 06-29-2018, 04:39 PM   #28
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2012 25' FB Eddie Bauer
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Today's workers are not that much lazier or more stupid than they were 10, 20 or even 50 years ago... But they are inexperienced, believe they are invincible, lacking all caution, and don't connect behavior with consequences.

And life doesn't often visibly hand out horrible examples. And the 3 day news cycle doesn't keep anyone's attention lomg enough to encourage deeply learned lessons. Advertisers GET what it takes to sell a new thing - that is why you'll see and the same commercial 20 time a day.

It is hard for every company to find and keep good employees. Anyone who wants quality from an employee has to define what it means, train their employees to buy into the goal, reward achievement, and somewhat publically eliminate the people who create problems.

Normally takes one supervisor for every 6 to 7 employees... and the supervisors have to be actively pushing the corporate line too.

Prison officials say that many criminals offend "age out" after 40..... because they are no longer able to run fast, or jump fences. And a minimum wage job starts to look OK compared to a year in jail. Airstream IS todays average employer.


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