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Old 05-21-2018, 12:30 PM   #1
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Door Window Missing

We have a brand new Basecamp. We took off for eastern Oklahoma from north Texas. When we arrived, we noticed that the main CS door window and the accompanying insulation were gone. Yep fell out some time in the the previous 150 miles. Anyone else have problems with the door window?
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Old 05-21-2018, 07:16 PM   #2
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Welcome to Air Forums. Holly cow, that is rotten luck and unacceptable. The trailer goes back to the dealer for warranty repair of course. They will make it as good as new. Maybe some human forgot to rivet the window in.

You're in the new member section. Your post will get more views in the Windows and Doors section. Just a suggestion.

David
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Old 05-21-2018, 07:21 PM   #3
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Door Window Missing

Quote:
Originally Posted by dbj216 View Post
Welcome to Air Forums. Holly cow, that is rotten luck and unacceptable. The trailer goes back to the dealer for warranty repair of course. They will make it as good as new. Maybe some human forgot to rivet the window in.



You're in the new member section. Your post will get more views in the Windows and Doors section. Just a suggestion.



David


Good suggestion. Thread moved to the Base Camp sub forum instead.
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Old 05-21-2018, 07:52 PM   #4
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The door windows in the Basecamps are glued in place, no rivets.
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Old 05-21-2018, 07:56 PM   #5
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Well, heck, learn something new everyday. I didn't think Airstream assembled much of anything without rivets. I've seen rivets holding wood pieces together in my vintage trailers.

So someone forgot to apply the glue.

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Old 05-22-2018, 02:54 AM   #6
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The door windows in the Basecamps are glued in place, no rivets.
I can not find any glue residue evidence or other evidence that may suggest the method that the window may have been retained, if glue was used it had to stick to something and there is only a very limited surface area where glue may have .employed. Any other suggestions of how the window my have bee retained in place.
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Old 05-22-2018, 10:01 AM   #7
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Hi Airkeeper,

We're very sorry to learn about your door window in your 2018 Basecamp. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.

You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com

We look forward to helping you get this resolved.
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Old 05-22-2018, 08:07 PM   #8
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Hi AirstreamInc: Very nice to see you here and willing to help this new customer out. Builds confidence the problem will be behind him soon.

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Old 05-23-2018, 01:39 AM   #9
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Door Window Missing

Airstream tells us that the window is not a stock item and must be manufactured. They have not provided us with a time when the replacement window will be available and have not offered any temporary technical resolution. We have responded with Airstream with VIN. We purchased our Airstream NEW seven (7) weeks ago. Three of those seven weeks it has been back to the dealer for repairs or not useable (i.e. cardboard and duct tape has its limitations).
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Old 05-23-2018, 05:31 AM   #10
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Must be the Marine aviation in me, while the window may need to be manufactured, the door assembly does not and there is one right there on that unsold unit, so swap it out and THEY can wait for it to be manufactured.
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Old 05-24-2018, 11:38 AM   #11
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Door Window Missing

Thanks RandyNH:
I passed that recommendation on to Air Stream.
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Old 05-31-2018, 05:19 PM   #12
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Basecamp door window

2017 Basecamp - I found my door window delaminating from the frame and evidence of water leakage into the door (rust at the rivets).
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Old 06-01-2018, 08:23 AM   #13
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I never noticed any delamination or evidence of leakage, although we’ve only owned it for a few weeks. We just noticed in the rear view mirrow when rounding a corner, something hanging off the trailer (thought it was a discarded plastic grocery sack). When we stopped to remove the item we discovered it was the door interior insulation beneath the missing window. Is there a missing window surround or something to which the window may have been attached?
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Old 06-01-2018, 11:11 AM   #14
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Hi A2ron,

Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.

You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com

We look forward to helping you get this resolved. Thanks!
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