Reply
 
Thread Tools Search this Thread Display Modes
 
Old 11-05-2018, 10:38 AM   #1
2 Rivet Member
 
2018 Basecamp
Tucson , Arizona
Join Date: Sep 2017
Posts: 23
Exclamation 2018 Basecamp Side Access Door Window Blow-Out/Missing

Hello Basecamp fans,
Roc Ingersol here reporting on a 2018 Basecamp Side Access Door window blow-out.
I am creating a new thread on this serious issue as I just experienced this issue on the road and I did also check this forum and found this issue reported in different threads; so I am proposing anyone who has experienced this issue report it on this thread.
So, here is what happened…..
Our 2018 Airstream Basecamp experienced a side access door window blowout while traveling Sunday, October 28, 2018, on the freeway heading east out of Tucson, Arizona.
The window was found “missing” when I pulled over at a rest area.
I have attached pictures of the issue as well as my temporary fix.
It appears there was no adhesive on any of the aluminum extrusions to the glass and obviously door insulation missing. I am very surprised there are no mechanical fasteners.
As an aside, I had to take the Airstream door mat and use an entire roll of duct tape to close the opening so as to continue our vacation get us to the next little town to buy supplies to perform a temporary fix for security and maintain heat as we remote camp at high elevations. The temporary fix included a ¼” thick piece of plexi-glass bolted to the aluminum extrusions then following up with duct tape to cover the remaining door opening to maintain heat. The supplies cost us $115 and my labor to fix the issue, delay in vacation, and I had to contend with many onlookers asking what happened.
So, anyways, my temporary fix is working until a new part arrives from Airstream (Issue reported/documented in person to our RV dealer in Tucson, on Saturday, November 3rd).
I will call Airstream customer service and report the seriousness of this issue and my additional costs, I would hope that Airstream at least calls for a notice to customers to have the affected units inspected.
Hmmmmm, maybe I will get one of those so sorry posts from Airstream about the problem experienced?
Anyways, Basecamp fans please check your side access door window at the edge periphery for missing adhesive/etc.
Best Regards,
Roc Ingersol
Attached Thumbnails
Click image for larger version

Name:	IMG_4547.jpg
Views:	85
Size:	265.1 KB
ID:	327107   Click image for larger version

Name:	IMG_4551.jpg
Views:	74
Size:	264.0 KB
ID:	327108  

Click image for larger version

Name:	IMG_4552.jpg
Views:	73
Size:	254.2 KB
ID:	327109   Click image for larger version

Name:	IMG_4563.jpg
Views:	75
Size:	306.4 KB
ID:	327110  

__________________

RocIngersol is offline   Reply With Quote
Old 11-05-2018, 01:23 PM   #2
Airstream Ambassador
 
AirstreamInc's Avatar
 
Jackson Center , Ohio
Join Date: Feb 2017
Posts: 459
Blog Entries: 1
Quote:
Originally Posted by RocIngersol View Post
Hello Basecamp fans,
Roc Ingersol here reporting on a 2018 Basecamp Side Access Door window blow-out.
I am creating a new thread on this serious issue as I just experienced this issue on the road and I did also check this forum and found this issue reported in different threads; so I am proposing anyone who has experienced this issue report it on this thread.
So, here is what happened…..
Our 2018 Airstream Basecamp experienced a side access door window blowout while traveling Sunday, October 28, 2018, on the freeway heading east out of Tucson, Arizona.
The window was found “missing” when I pulled over at a rest area.
I have attached pictures of the issue as well as my temporary fix.
It appears there was no adhesive on any of the aluminum extrusions to the glass and obviously door insulation missing. I am very surprised there are no mechanical fasteners.
As an aside, I had to take the Airstream door mat and use an entire roll of duct tape to close the opening so as to continue our vacation get us to the next little town to buy supplies to perform a temporary fix for security and maintain heat as we remote camp at high elevations. The temporary fix included a ¼” thick piece of plexi-glass bolted to the aluminum extrusions then following up with duct tape to cover the remaining door opening to maintain heat. The supplies cost us $115 and my labor to fix the issue, delay in vacation, and I had to contend with many onlookers asking what happened.
So, anyways, my temporary fix is working until a new part arrives from Airstream (Issue reported/documented in person to our RV dealer in Tucson, on Saturday, November 3rd).
I will call Airstream customer service and report the seriousness of this issue and my additional costs, I would hope that Airstream at least calls for a notice to customers to have the affected units inspected.
Hmmmmm, maybe I will get one of those so sorry posts from Airstream about the problem experienced?
Anyways, Basecamp fans please check your side access door window at the edge periphery for missing adhesive/etc.
Best Regards,
Roc Ingersol
Hi RocIngersol,*

We are very sorry to learn about your window blow-out in your Basecamp. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. Someone will be in contact with you shortly after your information is provided.

Thank you.*
__________________

__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
AirstreamInc is offline   Reply With Quote
Old 11-05-2018, 04:48 PM   #3
1 Rivet Member
 
ChrisandSue's Avatar
 
2017 Basecamp
Edwardsville , Illinois
Join Date: Oct 2017
Posts: 11
Roc, So sorry to here about your door window. Always read your post with great interest.Will keep an eye on mine as we are taking it out this weekend. Have to make sure a full roll of duct tape is in the tool kit. Thanks for the update. Chris
ChrisandSue is offline   Reply With Quote
Old 11-09-2018, 07:30 AM   #4
1 Rivet Member
 
2017 Basecamp
Albuquerque , New Mexico
Join Date: May 2017
Posts: 13
Quote:
Originally Posted by RocIngersol View Post
Hello Basecamp fans,
Roc Ingersol here reporting on a 2018 Basecamp Side Access Door window blow-out.
I am creating a new thread on this serious issue as I just experienced this issue on the road and I did also check this forum and found this issue reported in different threads; so I am proposing anyone who has experienced this issue report it on this thread.
So, here is what happened…..
Our 2018 Airstream Basecamp experienced a side access door window blowout while traveling Sunday, October 28, 2018, on the freeway heading east out of Tucson, Arizona.
The window was found “missing” when I pulled over at a rest area.
I have attached pictures of the issue as well as my temporary fix.
It appears there was no adhesive on any of the aluminum extrusions to the glass and obviously door insulation missing. I am very surprised there are no mechanical fasteners.
As an aside, I had to take the Airstream door mat and use an entire roll of duct tape to close the opening so as to continue our vacation get us to the next little town to buy supplies to perform a temporary fix for security and maintain heat as we remote camp at high elevations. The temporary fix included a ¼” thick piece of plexi-glass bolted to the aluminum extrusions then following up with duct tape to cover the remaining door opening to maintain heat. The supplies cost us $115 and my labor to fix the issue, delay in vacation, and I had to contend with many onlookers asking what happened.
So, anyways, my temporary fix is working until a new part arrives from Airstream (Issue reported/documented in person to our RV dealer in Tucson, on Saturday, November 3rd).
I will call Airstream customer service and report the seriousness of this issue and my additional costs, I would hope that Airstream at least calls for a notice to customers to have the affected units inspected.
Hmmmmm, maybe I will get one of those so sorry posts from Airstream about the problem experienced?
Anyways, Basecamp fans please check your side access door window at the edge periphery for missing adhesive/etc.
Best Regards,
Roc Ingersol


What is the shiny shield over your front and side windows?
ArawayCamper is offline   Reply With Quote
Old 01-20-2019, 04:10 PM   #5
New Member
 
2017 Basecamp
Austin , Texas
Join Date: Sep 2017
Posts: 1
2017 Basecamp door glass panel

Hello Roc,

Thanks to your post I went and checked my glass panel on the side door. You are so correct, there is nothing bonding the glass to the door other than the black caulk they used to seal/glue it. I see separation in my caulk and the glass panel is coming loose from the door. It would have only been a question of time before it too, flew off my door while traveling. I will need to take my basecamp back to have this issue repaired and I just got it back after being in the shop for nearly 2 months this winter. Still love my basecamp, even with all of this additional maintenance!!
JamesCraig is offline   Reply With Quote
Old 01-21-2019, 03:23 PM   #6
Airstream Ambassador
 
AirstreamInc's Avatar
 
Jackson Center , Ohio
Join Date: Feb 2017
Posts: 459
Blog Entries: 1
Quote:
Originally Posted by JamesCraig View Post
Hello Roc,

Thanks to your post I went and checked my glass panel on the side door. You are so correct, there is nothing bonding the glass to the door other than the black caulk they used to seal/glue it. I see separation in my caulk and the glass panel is coming loose from the door. It would have only been a question of time before it too, flew off my door while traveling. I will need to take my basecamp back to have this issue repaired and I just got it back after being in the shop for nearly 2 months this winter. Still love my basecamp, even with all of this additional maintenance!!
Hi JamesCraig,*

We're very sorry to learn about the issues you have had. Please do not hesitate to reach out to us for assistance by sending us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*

Thank you.*
__________________

__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
AirstreamInc is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Fast Blow or Slow Blow Fuses? SilverWind Batteries, Univolts, Converters & Inverters 0 09-14-2018 02:23 PM
Help! Tire blow out and ripped out gray water valve pull rod marcesq General Repair Forum 13 06-24-2018 09:46 AM
Tire blow out took out rocker panel behind tire, need advice / suggestions ClayDC Belly Pans & Banana Wraps 15 04-25-2017 02:02 PM
If I Did a 'Blow Out' Of the Water Lines and No Water Came Out Did I do it Wrong? mrpettit Winterizing, Storage, Carports & Covers 15 12-03-2014 09:51 AM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 10:07 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.