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Old 05-28-2018, 11:04 AM   #15
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Originally Posted by AirstreamInc View Post
Hi Glampman,

We are very sorry to learn about the issues in your new 2018 Basecamp. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.

You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com

We look forward to helping you get this resolved.
Is Airstream considering a total redesign of the Basecamp to move the fridge to one side, out of direct sunlight and thermal loading, because of the fridge’s poor performance in some camping environments, as documented in the Simple Survey thread linked earlier in Post #5 here?

Thanks,

Peter
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Old 05-28-2018, 12:22 PM   #16
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Good Morning Peter,

Thanks for entering the dialogue. The last 6 digits of my VIN # are 203780.

The critical issues that are remaining are the following:

1. Air Conditioner--Compressor stops working after 10 or 15 minutes and the unit blows warm air until the temp dial is turned to hot and back to cold again.

2. Refer--does not chill on either propane or electric, despite the dealer stating that it will chill on propane while waiting for new mother board for the electric portion.

3. The bowed bathroom door.

4. right front marker light reflector wasn't properly attached when the 3M liner was replaced and it fell off on the road somewhere.

It is ridiculous how many people want to stop and talk to me about this unit. I would love to give stellar reports so that way I appear to be a smart consumer and Airstream can benefit from the positive word of mouth. I have a lot more camping to do this summer at busy RV parks and they seem to like to place me right at the front. I see a tremendous upside to getting these issues dealt with so that all parties feel valued during the transaction.

Thanks

Greg Gauthier
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Old 05-29-2018, 10:45 AM   #17
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Hi

My email I gregorypgauthier@gmail.com
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Old 05-30-2018, 11:18 AM   #18
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It's a damn shame there are so many problems with the Basecamp. It's almost exactly what I want out of a trailer: a heated and air conditioned space to sleep, shower, and cook, that can be taken off-pavement. I haven't found anything else that offers all these things, but there's no way I'll buy a Basecamp at the moment. I don't have the time/money/energy to put up with the flawed design and questionable quality control. It's terribly frustrating just as a perspective owner--bless everyone who's gone through all the hassle and is finding enjoyment with theirs!
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Old 05-30-2018, 11:42 AM   #19
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PS to Post #15 --

FYI the Simple Survey thread has a recent post which is not too encouraging IMO.



[click on orange arrow to go there]
Quote:
Originally Posted by Trae and Ann View Post
Ok here is our report on the latest fridge fix vs the West Texas heat. We spent a week there with highs at 100 and the lows in the upper 70s and mostly ran off electric. Didn’t stand a chance. We stayed between 45 and 58 degrees in the fridge and relied on our cooler for the most part. I really think the only way we got it down to 45 was because we used 2 blocks of blue ice that we swapped out back and forth from the freezer. The freezer compartment seems to work just fine. Let’s face it Texas is hot, but if Airstream is going to market in this climate they need to do the testing here too. It’s back in the shop, we will see what they come up with next!
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Old 05-30-2018, 08:17 PM   #20
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Originally Posted by sobiloff View Post
It's a damn shame there are so many problems with the Basecamp. It's almost exactly what I want out of a trailer: a heated and air conditioned space to sleep, shower, and cook, that can be taken off-pavement. I haven't found anything else that offers all these things, but there's no way I'll buy a Basecamp at the moment. I don't have the time/money/energy to put up with the flawed design and questionable quality control. It's terribly frustrating just as a perspective owner--bless everyone who's gone through all the hassle and is finding enjoyment with theirs!
I sure am sorry my experience has contributed to your feelings, but I understand. I am hopeful that all of my issues will be resolved in a way that recognizes all of the additional work I have had to endure with the product just to get camping in a style that is consistent with the sales pitch. The brand is selling an upscale luxury camping vehicle that allows you to "glamp" but the reality has not quite met the Airstream narrative. I sure hope it will. I will keep this forum in the loop as to how Airstream chooses to assist.
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Old 05-30-2018, 09:09 PM   #21
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Folks, there are customers who should tow to JC for work. Generally, they do not live on the West side of the Continental Divide. They certainly do not live in the Pacific NorthWest. The AS Dealer Group in that area may be busy, but they have great service capability. Use the JC Corporate leverage, but go local, build a relationship and keep it positive.

OP - Good Luck with the Warranty work. Hope your experience improves. It would be wonderful to see your shiny smile down the road some day. Pat
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Old 06-03-2018, 01:42 PM   #22
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Why can't Airstream consider a Donfoss refrigerator which would eliminate the need for fans etc. They are used a lot on boats. This would eliminate the need for a redesign of the Airstream Basecamp.
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Old 06-05-2018, 09:18 PM   #23
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Sadly, I'm in the same boat Glampman, frustrated with all the little things that aren't quite right and spending as much time getting things repaired as having fun in the thing. In my case, the spare tire getting loose and hanging all cock-eyed after a few hours of driving gives me the most heartburn. A "fix" was put in, but, alas, it doesn't appear to have been a real fix. With summer upon us, it'll be interesting to see how the fridge goes from here on out...
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Old 06-06-2018, 09:37 AM   #24
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An alternative solution to Airstream for easy towing...

...and a whole lot more.

For years, I asked Airstream directly to build some nice trailer for towing with any of the many, many vehicles with 3,500 pound gross weight and 350 pound hitch weight limits. We have a BMW X3 diesel with those limits.

We used to have an Airstream 25FB that weighed 5,300 pounds dry and 650 pounds on the tongue. Now, we have a 24-foot Bowlus Road Chief that weighs 2,300 pounds dry and 140 pounds on the tongue. I tows like a dream, much better than the Airstream, and we have logged over 10,000 miles with it in the past year getting between 26 and 28 mpg.

Light weight is not easy to achieve. But, the benefits are well worth the effort. Needless to say, we much prefer the Bowlus to the Airstream. Not for everyone, but certainly worth your consideration for your forever trailer.
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Old 06-06-2018, 11:20 AM   #25
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Problem solved

All of our Basecamp 17 issues are permanently resolved. We sold it back to the dealer for a healthy discount. We had a water leak, troubles getting hot water, and the well known refrigerator problems, among others. Reading this thread confirms our decision was right for us. The anxiety of constant repair issues was just to much to accept given the high price for this vehicle. I hope that most of you are having better luck.
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Old 06-06-2018, 12:35 PM   #26
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BC Shopper Sobering Up...

I've been looking at a BC here in western PA for several weeks, and in spite of some attractive discounting from the dealer, I've been delaying the purchase. After reading all the issues with BC listed on this and other threads, I'm definitely going to wait or look for something else.

Like many commenting here, I've been smitten with the pure utility of the design and would love to have one, EXCEPT for the continuing problems that seem to extend through both model years. Wow! What a shame...
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Old 06-07-2018, 07:19 AM   #27
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Hi jgoeglein,

Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.

You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com

Thank you.
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Old 06-09-2018, 12:16 PM   #28
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Basecamp Woes

Good Day from Glampman!

Well the Airstream dealer called and indicated that they would like another attempt at working on the list of outstanding issues with the unit. I just needed to drop it off; which, I took some valuable PTO time yesterday to do. No word yet on how long it will take, but another weekend of possible "summer fun and adventure" is off the table and possibly even Father's Day weekend is out as I have no days off from work to pick up the trailer from the dealer during the workweek.

I will absolutely keep the forum up to date with the reconciliation process, but I can tell you this, there doesn't appear to be a discernible recognition for the time, energy, resources, and missed opportunities my wife and I have endured as part of this purchase. But should that change, I will keep you all in the loop.

As for now, my full endorsement to anyone considering the Basecamp is pending. I am cautiously hopeful and the AS factory did call to check in and inquire based upon the discussion thread in this forum. So there is some level of attention being paid to getting the unit back on the road.

For everyone enduring and responding to my posts, a heartfelt thank you. For those of you suffering or who have suffered challenges with their unit, I have empathy for you and I hope your respective situation improves. But let's keep the discussion going...

Thanks,

Glampman
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