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Old 08-22-2018, 08:45 PM   #15
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Deridder , Louisiana
Join Date: Jun 2018
Posts: 8
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Originally Posted by alexmartin View Post


Let me start by saying I love my Basecamp, despite the issues I've had with it. Most of those issues have been either minor or I've been able to work around them. Some may say I shouldn't have to work around anything, but I realize nothing is perfect and I do my best to be flexible. Having said that, my issues:

1) Bathroom door was severely warped on delivery, probably due to the Nevada heat it had been sitting in while I waited for it. Door was replaced by service. Folks in Ohio should build a burn-in room in their new factory with 120 heat and 15% humidity to simulate the conditions most RVs actually exist in.

2) Delamination of underside of countertop and fold-over bed supports. Again, heat does bad things to glue. Re-glued by service.

3) A couple of popped rivets inside on ceiling. Replaced by service.

4) Blown hose between propane canister and regulator. Entire can vented but no damage. Hose replaced by service.

5) The open/close knob on the forward ceiling vent has become loose and unscrews easily. A quick tighten resolves it, but having had a reversible Fan-Tastic on my old teardrop makes me long for a better choice of hardware here. Will probably get this replaced and include an opaque cover in the near future.

6) Refrigerator doesn't cool to 40. My Basecamp has been in service three times for "fixes" for this but they never last long. When the unit is indoors or under shade, the fridge works fine... but in the direct sun and Nevada heat, it rarely gets down to 50. I blame the design... with the fridge hidden behind that big black heatsink of a propane cover, it just doesn't get a chance to vent properly. There may be other contributing issues, but I seriously doubt this will be resolved with the current design. Considering getting a compressor refrigerator.

7) And the big one... while driving down the highway the glass on my door simply popped off and disappeared into the night. Inspection reveals a disturbingly paltry amount of adhesive foam around the perimeter of the window that was holding it on. Heat and low humidity obviously weakened this adhesive. The Basecamp is currently in service to get this glass replaced. I'm hopeful they'll put a substantial amount of heat and humidity resistant adhesive on it this time. This is clearly a design flaw.

I've spent probably over 100 nights in the Basecamp in the past year and aside from these relatively minor and temporary setbacks, I've been quite happy with it. A separate grey water tank would have been a nice inclusion as it would allow me to boondock for twice the time as the combined grey/black tank but I'll live with that.

I would like to add that Airstream service has been very kind and accommodating for all of my service requests and have done their best to take care of me so I appreciate that. Also I appreciate Airstream sending me a second battery to add to my solar system. I'm not sure if that was left out of the original build or was a random gift but it does make a difference. Looking forward to upgrading to AGM batteries down the road but for now, I'm grateful for the additional amperage.

As a bachelor traveling alone and spending a lot of time on the road and also as a mobile office for my audio/visual production company, the Basecamp has been and continues to be worth the price. The minor issues I've encountered have done nothing to dampen my life-long enthusiasm for Airstream products and the Airstream brand.
I think we will be in the same boat. We dont see anything we like better than the basecamp, hoping our due diligence and a good dealer will limit any issues.
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Old 04-15-2019, 07:34 AM   #16
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2018 Basecamp
Evanston , Illinois
Join Date: Oct 2017
Posts: 6
Hot Water S

Pardon my novice inquiry, but I'm looking for some information concerning the hot water pump on our 2018 basecamp.

The unit has been winterized, and de-winterized by the dealer. We are heading out on our first spring camping trip of the season and I want to confirm that we will have hot water in the unit.

Which valve(s) are the winterizing valve, and which direction should they be point so that the unit will produce hot water.

I've searched our owners manual, but have not found the answer.

Your help is greatly appreciated.
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Old 04-15-2019, 03:47 PM   #17
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2017 Basecamp
New Cumberland , Pennsylvania
Join Date: Feb 2018
Posts: 3
Basecamp Plumbing .pdf

Basecamp Plumbing _0001.pdf

Please open the attached files for correct valve settings to have hot water in the Basecamp - Dave
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Old 04-16-2019, 12:27 PM   #18
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2018 Basecamp
Evanston , Illinois
Join Date: Oct 2017
Posts: 6
Dave,
Thank you for your diagrams of the Truma valve settings.
We will keep them in our basecamp for reference, and happily always have hot water.
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Old 04-16-2019, 02:39 PM   #19
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2019 Basecamp
Kingston , Ontario
Join Date: Mar 2019
Posts: 7
Picked my 2019 BCX up at the end of March and had it out several nights in sub freezing temps. All systems have worked flawlessly. No issue with leaking or the bathroom door. Fridge works well, but to be fair, hasnt been in any heat yet. Loving it so far. Follows effortlessly behind my Honda Passport.
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