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Old 04-19-2017, 06:11 AM   #71
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2017 Basecamp
Decatur , Georgia
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Posts: 74
Quote:
Originally Posted by KayakGa View Post
News from Georgia- axles will arrive Friday and I will get mine changed out next week; the vent in front has been reinstalled with lots of caulk and the drain under the frig has been opened (?) so they believe my leak is fixed after hosing it down many times; I haven't even had it long enough to fill the water tank to make sure that doesn't leak but will be done my the dealer. Hats off to Southland in Ga. Looking like camping may be right around the corner!!
That's great news! I sent off an email to Southland to see if they can give me a date our BC will be ready. Thanks for the heads up! ~Nancy
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Old 04-20-2017, 07:42 AM   #72
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greeneville , Tennessee
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update

My dealer called me yesterday and told me my parts for the recall will be in in about 2 weeks. I also addressed some of the leaking issues I have read about in previous posts. He said they will check all outstanding bulletins and look at any other issues I have. I am a new car dealer and this is not my first camper. I bought it just for 1-2 night camping with my grandson. The engineering and layout are amazing. I guess I just expected more from Airstream in terms of quality. If the cars I sell had as many issues as this camper, the NHTSA police would shut Ford down!
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Old 04-20-2017, 07:44 AM   #73
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greeneville , Tennessee
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PS Is the quality any better on larger Airstreams????
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Old 04-20-2017, 08:05 AM   #74
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Evidently no.
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Old 04-21-2017, 10:05 AM   #75
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Colfax , California
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Airstream's Customer Service priorities might be a bit out of whack

One theme that has drifted in and out of the various posts about problems with the roll out of the Basecamp is the notion that Airstream has been haphazard in both the introduction of the trailer as well as their response to the problems that have been experienced by buyers who relied on the Airstream name when making a decision to purchase a Basecamp.

I have not had the leaks that have been reported despite our trailer sitting uncovered through 10s of inches of rain in northern California this year, including driving head on into some of the more dramatic downpours at 2-3" per hour.

The door stays shut on the road and I have yet to find any crimps in gas tubing.

We had an early bump in the road as my dealer failed to do the dealer prep for the tent mounting hardware, but they quickly rectified that and threw in a Walbernizer (sp?) skin treatment for my 200 mile round trip to get the parts installed.

But, we do have a tire that sits close enough the the right fender flare to have caused slight rubbing on the flare and we are waiting for new wheels and an axle.

When I received the recall letter, I called my dealer to set up the axle/wheel swap. The appointment was for next Tuesday, the 25th. That appointment was canceled by the dealer when their call to Airstream revealed that that my axle/wheel set would not be delivered to them for 2-3 more weeks. I began to get the impression that this recall effort is being implemented by a committee that does not communicate very well.

In the meantime, I had left a message with Airstream Customer service upon receiving the recall letter and yesterday, they returned my call.

Imagine my disbelief to hear that the first sets of axles/wheels are arriving to dealers this week and that they are designated for dealer stock, not units like mine that have already been purchased. Yes, that is what I was told.

The logic that was offered was that Airstream was trying to keep track of where axles/wheels are needed and, since Basecamp owners have options to go to any dealer or even non dealers in order to get the swap, that in order to control and track what is needed and where, they decided to go for what they know first and supply the dealers with parts for their existing unsold Basecamps.

I asked, "Are you listening to what you are saying? You are making a case for refitting dealer stock now and ignoring the needs of existing buyers who will now have to wait 2-3 weeks while you supply parts for unsold units. I can't imagine a more tone deaf approach to supporting existing customers, some of whom have had to park their Basecamps because of the axle recall".

The Airstream Customer Service person became quiet for a moment (as the logic of what she was hearing began to sink in) and then said she would look into the possibility of placing existing customer's needs over the decision to do dealer stock first. I have not heard back from her.

My dealer was stunned to hear of the exchange I had with Airstream and they assured me that any axles/wheels that they receive will be reserved for existing customers.

I am beginning to believe that the glitches that have accompanied the introduction of the Basecamp are not simply the sort of growing pains that I was willing to take in stride, but rather come from a tone deaf approach to the reasonable and wholly justified needs of Airstream's purchasers.
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Old 04-21-2017, 10:38 AM   #76
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Long beach , Mississippi
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This is so Sad
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Old 04-21-2017, 03:06 PM   #77
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2017 Basecamp
Conway , Arkansas
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Posts: 337
Quote:
Originally Posted by Bborzell View Post
One theme that has drifted in and out of the various posts about problems with the roll out of the Basecamp is the notion that Airstream has been haphazard in both the introduction of the trailer as well as their response to the problems that have been experienced by buyers who relied on the Airstream name when making a decision to purchase a Basecamp.

I have not had the leaks that have been reported despite our trailer sitting uncovered through 10s of inches of rain in northern California this year, including driving head on into some of the more dramatic downpours at 2-3" per hour.

The door stays shut on the road and I have yet to find any crimps in gas tubing.

We had an early bump in the road as my dealer failed to do the dealer prep for the tent mounting hardware, but they quickly rectified that and threw in a Walbernizer (sp?) skin treatment for my 200 mile round trip to get the parts installed.

But, we do have a tire that sits close enough the the right fender flare to have caused slight rubbing on the flare and we are waiting for new wheels and an axle.

When I received the recall letter, I called my dealer to set up the axle/wheel swap. The appointment was for next Tuesday, the 25th. That appointment was canceled by the dealer when their call to Airstream revealed that that my axle/wheel set would not be delivered to them for 2-3 more weeks. I began to get the impression that this recall effort is being implemented by a committee that does not communicate very well.

In the meantime, I had left a message with Airstream Customer service upon receiving the recall letter and yesterday, they returned my call.

Imagine my disbelief to hear that the first sets of axles/wheels are arriving to dealers this week and that they are designated for dealer stock, not units like mine that have already been purchased. Yes, that is what I was told.

The logic that was offered was that Airstream was trying to keep track of where axles/wheels are needed and, since Basecamp owners have options to go to any dealer or even non dealers in order to get the swap, that in order to control and track what is needed and where, they decided to go for what they know first and supply the dealers with parts for their existing unsold Basecamps.

I asked, "Are you listening to what you are saying? You are making a case for refitting dealer stock now and ignoring the needs of existing buyers who will now have to wait 2-3 weeks while you supply parts for unsold units. I can't imagine a more tone deaf approach to supporting existing customers, some of whom have had to park their Basecamps because of the axle recall".

The Airstream Customer Service person became quiet for a moment (as the logic of what she was hearing began to sink in) and then said she would look into the possibility of placing existing customer's needs over the decision to do dealer stock first. I have not heard back from her.

My dealer was stunned to hear of the exchange I had with Airstream and they assured me that any axles/wheels that they receive will be reserved for existing customers.

I am beginning to believe that the glitches that have accompanied the introduction of the Basecamp are not simply the sort of growing pains that I was willing to take in stride, but rather come from a tone deaf approach to the reasonable and wholly justified needs of Airstream's purchasers.
Good grief ... sad, but I'm not surprised that fixing and selling more seems to be important to AS, since it wasn't terribly important to them to let us know that we had faulty units. The recall letter did instruct to call them to set up where to get the axle replaced, I assume they don't always expect one to go back to the dealer from whom they bought the camper. At least my dealer is just a 40 mile drive. I feel doubly sorry for those whose dealer is further off.
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Old 04-24-2017, 11:55 AM   #78
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2017 Basecamp
Kings Park , New York
Join Date: Oct 2016
Posts: 134
Anyone have pictures of the new ride height versus the old ride height? And what's the new hitch ball centerline supposed to be now?
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Old 04-25-2017, 02:37 PM   #79
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Jackson Center , Ohio
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Posts: 361
Quote:
Originally Posted by Bborzell View Post
One theme that has drifted in and out of the various posts about problems with the roll out of the Basecamp is the notion that Airstream has been haphazard in both the introduction of the trailer as well as their response to the problems that have been experienced by buyers who relied on the Airstream name when making a decision to purchase a Basecamp.

I have not had the leaks that have been reported despite our trailer sitting uncovered through 10s of inches of rain in northern California this year, including driving head on into some of the more dramatic downpours at 2-3" per hour.

The door stays shut on the road and I have yet to find any crimps in gas tubing.

We had an early bump in the road as my dealer failed to do the dealer prep for the tent mounting hardware, but they quickly rectified that and threw in a Walbernizer (sp?) skin treatment for my 200 mile round trip to get the parts installed.

But, we do have a tire that sits close enough the the right fender flare to have caused slight rubbing on the flare and we are waiting for new wheels and an axle.

When I received the recall letter, I called my dealer to set up the axle/wheel swap. The appointment was for next Tuesday, the 25th. That appointment was canceled by the dealer when their call to Airstream revealed that that my axle/wheel set would not be delivered to them for 2-3 more weeks. I began to get the impression that this recall effort is being implemented by a committee that does not communicate very well.

In the meantime, I had left a message with Airstream Customer service upon receiving the recall letter and yesterday, they returned my call.

Imagine my disbelief to hear that the first sets of axles/wheels are arriving to dealers this week and that they are designated for dealer stock, not units like mine that have already been purchased. Yes, that is what I was told.

The logic that was offered was that Airstream was trying to keep track of where axles/wheels are needed and, since Basecamp owners have options to go to any dealer or even non dealers in order to get the swap, that in order to control and track what is needed and where, they decided to go for what they know first and supply the dealers with parts for their existing unsold Basecamps.

I asked, "Are you listening to what you are saying? You are making a case for refitting dealer stock now and ignoring the needs of existing buyers who will now have to wait 2-3 weeks while you supply parts for unsold units. I can't imagine a more tone deaf approach to supporting existing customers, some of whom have had to park their Basecamps because of the axle recall".

The Airstream Customer Service person became quiet for a moment (as the logic of what she was hearing began to sink in) and then said she would look into the possibility of placing existing customer's needs over the decision to do dealer stock first. I have not heard back from her.

My dealer was stunned to hear of the exchange I had with Airstream and they assured me that any axles/wheels that they receive will be reserved for existing customers.

I am beginning to believe that the glitches that have accompanied the introduction of the Basecamp are not simply the sort of growing pains that I was willing to take in stride, but rather come from a tone deaf approach to the reasonable and wholly justified needs of Airstream's purchasers.
Bborzell,

Thank you for being a Basecamp owner and for being an active member of the Airstream community. We were saddened to learn about your experience. Providing excellent customer service is a priority at Airstream.

Quickly addressing this voluntary recall and ensuring the safety of our products is also a priority. Airstream is working closely with our independent dealers to expedite these repairs to help minimize any inconvenience.

Once a field fix was identified, Airstream immediately purchased parts to address this recall for all affected Basecamps. Since we know the location of dealer-owned Basecamps, Airstream shipped replacement parts to address the recall for those units.

To give owners the most flexibility, they can choose their preferred and most convenient Airstream dealer to address this issue. As soon Airstream receives a recall repair request, our suppliers are immediately drop shipping necessary parts to the customer-specified location. Given the opportunity, we would always prioritize the repair of a customer-owned Basecamp.

We can always do better and have used your feedback to update the Basecamp recall FAQ page. We have also addressed your experience and concerns with our customer service and technical support team.

On behalf of 785 hard working families at Airstream, thank you for your business. We apologize for this inconvenience.
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Old 04-25-2017, 05:28 PM   #80
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Park City , Utah
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Thanks Airstream for the new low profile tires on my Basecamp with the axle recall...now I can drive in style down the Vegas Strip with the all new Basecamp Low Rider Edition Click image for larger version

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Old 04-25-2017, 07:07 PM   #81
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Well done FnF, looks about right.
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Old 04-26-2017, 08:05 AM   #82
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Conway , Arkansas
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Quote:
Originally Posted by FricknFrack View Post
Thanks Airstream for the new low profile tires on my Basecamp with the axle recall...now I can drive in style down the Vegas Strip with the all new Basecamp Low Rider Edition Attachment 284149
Oh gee ... what an odd looking wheel/tire!! Does that thing have air in it???? Looks like if you hit a big pot hole, you'd bend the rim. I know nothing about tires though!
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Old 04-26-2017, 08:08 AM   #83
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2017 Basecamp
Conway , Arkansas
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Quote:
Originally Posted by FricknFrack View Post
Thanks Airstream for the new low profile tires on my Basecamp with the axle recall...now I can drive in style down the Vegas Strip with the all new Basecamp Low Rider Edition Attachment 284149
I also wonder if that is what they are using on the 2018 model or if they did something entirely different.
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Old 04-26-2017, 08:46 AM   #84
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Park City , Utah
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Originally Posted by Gail Miller View Post
I also wonder if that is what they are using on the 2018 model or if they did something entirely different.


Just a joke - I photoshopped that tire onto my BC . My BC is currently sitting at Airstream Utah waiting for the recall work to be done - they said will take at least a MONTH because the parts won't even start being shipped for 2-3 weeks

They had a new BC in the showroom with the new setup and here's a pic what it will look like. Click image for larger version

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