Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-17-2017, 05:11 PM   #57
3 Rivet Member
 
2018 16' Sport
2018 16' Sport
Long beach , Mississippi
Join Date: Jun 2015
Posts: 105
Tell me how to figure out what number I am and I'll tell you, where did you find the 28.
__________________

Jazgrass is offline   Reply With Quote
Old 04-17-2017, 06:09 PM   #58
3 Rivet Member
 
Colfax , California
Join Date: Mar 2016
Posts: 188
Got the letter from AS today. Called their number as requested and got voice mail on the general customer service line. Odd that they didn't dedicate a line for this recall.

Went on to call my dealer. I'm scheduled to bring it in on the 25th. They asked me to leave it overnight and I reminded them that I am 100 miles away; not interested in a 400 mile effort. They agreed to do it as I wait. AS says it should be 2 hours.

New axle, 2 new "low profile" tires/wheels and new "low profile" spare. Service manager has no info on changes in load capacity or ground clearance. She will look into that info and have it when I show up.
__________________

Bborzell is offline   Reply With Quote
Old 04-17-2017, 07:05 PM   #59
2 Rivet Member
 
2011 19' Victorinox
2017 Basecamp
Lacey , Washington
Join Date: Apr 2011
Posts: 54
Images: 1
Quote:
Originally Posted by BaseCamp_28 View Post
The vents behind gas tanks do in FACT let water pour in! Woke up this morning, HOURS away from any dealer with an inch or more water on the floor! Not happy! Among 2 other leaks, really starting to question the quality I thought I was getting for forty thousand dollars!
BC28,

That is the same issue that I had/am having. They know that water will come in through the vents; however, it is supposed to be contained and drain out through some holes. They need to figure out a better design. Mine has undergone some major revisions, but it is still leaking. Check out the "basecamp issues" thread for some photos. Good luck!!!

Katherine
4WetPaws is offline   Reply With Quote
Old 04-17-2017, 08:57 PM   #60
2 Rivet Member
 
2017 Basecamp
Currently Looking...
Park City , Utah
Join Date: Apr 2017
Posts: 82
Just found out about all these issues when I called my dealer Colonial to ask an unrelated question. Without ever seeing this forum before today I can confirm I have had all the same issues: leak from closed ceiling fan, flood from under the fridge thru the vents behind propane tanks, missing spare crank, also a leak through a side wall seam towards back on driver side that dripped onto seat cushion soaking it...and now I know about the axle/tire issue...AFTER our 2000 mile one-way trip to our new home in Utah . Sounds like my new favorite toy is gonna be sitting at the AS dealer in Salt Lake City for a while
FricknFrack is offline   Reply With Quote
Old 04-18-2017, 01:05 AM   #61
Rivet Master
 
2014 20' Flying Cloud
Long Island , New York
Join Date: Jun 2015
Posts: 9,945
Quote:
Originally Posted by 4WetPaws View Post
. . .
Check out the "basecamp issues" thread . . .
. . .
Here FYI: http://www.airforums.com/forums/f404...es-162632.html
OTRA15 is offline   Reply With Quote
Old 04-18-2017, 04:59 AM   #62
2 Rivet Member
 
2017 Basecamp
Currently Looking...
Park City , Utah
Join Date: Apr 2017
Posts: 82
2017 Basecamp Axle Recall

Also have had a real tough time getting table tops off after sleep configuration. Super snug fit and takes quite a bit of wobbling back n forth to loosen up and get them off. That's sure to cause a problem with the floor mounts in future.

Gotta say I have sustained a number of forearm and hand injuries already taking that propane cover off. What kind of design is that?? It's sure to break sooner or later or I'm gonna wind up needing sutures from an injury from it.

Another thing I noticed when I pulled into a rest stop was what appeared to be a significant leak around all the outside water line valves underneath. I noticed it after I had topped off and left campsite and stopped a short time later at a rest stop and saw a puddle underneath my BC. Could this be the holes in the top of the water tank issue? By night time the leaking completely stopped - maybe because we drained the fresh water tank down enough below the holes?
FricknFrack is offline   Reply With Quote
Old 04-18-2017, 05:02 AM   #63
Rivet Master
 
2014 20' Flying Cloud
Long Island , New York
Join Date: Jun 2015
Posts: 9,945
Welcome to the forum FnF. You are in good company unfortunately. Check the other more general Issues thread linked in Post #61.

OTRA15 is offline   Reply With Quote
Old 04-18-2017, 08:15 AM   #64
4 Rivet Member
 
2017 Basecamp
Conway , Arkansas
Join Date: Jan 2017
Posts: 340
Got a call from Airstream this morning

Posting this under 'issues' and 'axle recall'.

Got a call from Airstream this morning

I got a call from Airstream this morning, I left voice mail yesterday after I received my axle recall letter. I discussed the issues I've had with my camper. He said the axle should be shipped to my dealer within about 2 weeks (also said he'd include the spare tire tool, which I still haven't gotten). He said that they are getting ready to issue a service bulletin on the 'leaky' vents behind the LP bottles. They have not received any reports on concerns about doors flying open with both locks engaged. Pleasant conversation and he was very apologetic for all the problems.
Gail Miller is offline   Reply With Quote
Old 04-18-2017, 02:49 PM   #65
1 Rivet Member
 
2017 Basecamp
greeneville , Tennessee
Join Date: Apr 2017
Posts: 13
basecamp recall

After I used my basecamp, I was cleaning it and noticed how little clearance there was between the tire and the wheel well (toward the front of the camper). It was about 1/2" on the left side and about an inch on the right side. The difference between the measurements made me wonder about the alignment going down the road, but I was more concerned about the lack of clearance. That's why this recall does not surprise me.
forddealer is offline   Reply With Quote
Old 04-18-2017, 03:06 PM   #66
Rivet Master
 
switz's Avatar

 
2014 31' Classic
2015 23' International
2013 25' FB International
Apache Junction , Arizona
Join Date: Sep 2012
Posts: 5,322
Images: 8
On our 2015 23D International Serenity, the street side wheel well had about " of skin to the leading edge of the wheel well opening from the plastic wheel covering. The curb side had nearly 2" of skin in the same area. We used tin snips to trim the curb side to the same dimension as street side and the 15" ties and wheels upgrade from the stock 14" tires and wheels worked fine.

The BC folks are getting the opportunity to discover the QC issues that have plagued most other models in Airstream's production for many years.

Even as so obvious as leaving the word "AIRSTREAM" brand name off the back of our 2015 23D International Serenity. Somehow that and many other issues were also not noticed during the PDI (pre delivery inspection) by the selling dealership.

Buying the highest list price trailer does not ensure great QC at Airstream....
__________________
WBCCI Life Member 5123, AIR 70341, 4CU, WD9EMC

TV - 2012 Dodge 2500 4x4 Cummins HO, automatic, Centramatics, Kelderman level ride airbag suspension, bed shell

2014 31' Classic model 30 twin beds, 50 amp service, 900 watt solar system, Centramatics, Dill TPMS, disc brakes, 16" tires & wheels
switz is offline   Reply With Quote
Old 04-18-2017, 03:45 PM   #67
3 Rivet Member
 
Colfax , California
Join Date: Mar 2016
Posts: 188
So much for my appointment on the 25th.

Just got a call from the dealer to postpone my appointment. Despite sending a letter that suggests that the owners should get on the stick and set up appointments with dealers, axles and wheels are being shipped by common carrier which means about two weeks.

Airstream appears to be devoid of planning and strategic thinking.

But, they are sorry for "any inconvenience".
Bborzell is offline   Reply With Quote
Old 04-18-2017, 06:26 PM   #68
2 Rivet Member
 
2017 Basecamp
2019 22' Sport
Roswell , Georgia
Join Date: Feb 2017
Posts: 25
Quote:
Originally Posted by FricknFrack View Post
Just found out about all these issues when I called my dealer Colonial to ask an unrelated question. Without ever seeing this forum before today I can confirm I have had all the same issues: leak from closed ceiling fan, flood from under the fridge thru the vents behind propane tanks, missing spare crank, also a leak through a side wall seam towards back on driver side that dripped onto seat cushion soaking it...and now I know about the axle/tire issue...AFTER our 2000 mile one-way trip to our new home in Utah . Sounds like my new favorite toy is gonna be sitting at the AS dealer in Salt Lake City for a while
News from Georgia- axles will arrive Friday and I will get mine changed out next week; the vent in front has been reinstalled with lots of caulk and the drain under the frig has been opened (?) so they believe my leak is fixed after hosing it down many times; I haven't even had it long enough to fill the water tank to make sure that doesn't leak but will be done my the dealer. Hats off to Southland in Ga. Looking like camping may be right around the corner!!
KayakGa is offline   Reply With Quote
Old 04-18-2017, 06:37 PM   #69
4 Rivet Member
 
2017 Basecamp
Conway , Arkansas
Join Date: Jan 2017
Posts: 340
Quote:
Originally Posted by Bborzell View Post
So much for my appointment on the 25th.

Just got a call from the dealer to postpone my appointment. Despite sending a letter that suggests that the owners should get on the stick and set up appointments with dealers, axles and wheels are being shipped by common carrier which means about two weeks.

Airstream appears to be devoid of planning and strategic thinking.

But, they are sorry for "any inconvenience".
Airstream told me to go ahead and make an appointment with my dealer ... HA ... I'm not doing that until my axle arrives!! One is supposed to be shipped to my dealer, with my name on it, along with the spare tire tool that I've never received.
Gail Miller is offline   Reply With Quote
Old 04-18-2017, 10:39 PM   #70
Airstream Ambassador
 
AirstreamInc's Avatar
 
Jackson Center , Ohio
Join Date: Feb 2017
Posts: 459
Blog Entries: 1
Basecamp community,

We've just published a resource page to provide more information on the voluntary Basecamp safety recall.

Please be sure to check out the FAQ section. If there are questions not covered there, please reach out to our customer service team or post here so we can update the resource page.

Thank you for being Basecamp owners and for your patience. The safety of all of our products is paramount.
__________________

__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
AirstreamInc is offline   Reply With Quote
Reply

Tags
issue


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
2017 Basecamp Issues 4WetPaws Base Camp 881 02-13-2019 12:00 PM
2017 Basecamp Tent dickgeo Base Camp 8 08-20-2018 04:57 PM
2017 Airstream Basecamp 16 - Louisiana sasymama30 Airstream Classifieds 1 05-10-2017 01:23 PM
Luna Sea :: 2017 Airstream Basecamp Jazgrass Airstream Registry Discussions 0 02-18-2017 06:04 PM
Think I'll go pick up our 2017 RV of the Year Basecamp tomorrow Bborzell Airstream "In the News" 2 01-25-2017 05:35 AM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 08:17 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.