Well come to find out all of that "wonderful customer service" talk is just that. TALK. I have an 07' model trailer with stress cracikng around the front compartment due to bad design and construction and Airstream says it is not there issue. My repair center has another trailer there same year and model with the same issue and Airstream has pretty much turned their nose up at the repair as if it is something that I did to the trailer. I have a call into Airstream Customer Support to hear it direct from them and will keep you all informed. So far 2 thumbs down for these guys. I thought the extra expense bought me a more stand up company...doesn't look that way at all. It appears to have been just a name. What a shame.