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03-28-2017, 06:37 PM
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#1
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4 Rivet Member ![](/ugala/forums/images/4rivet.gif)
2008 31' Classic
2016 Interstate Grand Tour Ext
Lenoir City
, Tennessee
Join Date: Nov 2007
Posts: 264
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Is Airstream out there?..
I recently went to airstream.com and sent an email to them by using their web access. Have tried this in the past with no response. This time. No reponse. Are those email portals just a joke? Does anyone ever even look at them?
__________________
Kelly & Matt
WBCCI - #4335
2005 Diesel Excursion
2008 31' Custom Classic "Moonshine"
2016 Interstate "BugOut"
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03-28-2017, 06:55 PM
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#2
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ObviouslyKnot
Currently Looking...
KAILUA
, HI
Join Date: Nov 2016
Posts: 862
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Used it a couple weeks ago and got a response from a gal in customer service, but that was before the Basecamp recall.
__________________
James Mileur, HY80-2-Al,
2017 Classic Twin, 2016 RAM 3500 Megacab, ProPride hitch
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03-28-2017, 06:57 PM
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#3
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4 Rivet Member ![](/ugala/forums/images/4rivet.gif)
![](/ugala/forums/images/icons/contributing_member.gif)
2009 34' Classic
Lake Worth Beach
, Florida
Join Date: Jan 2016
Posts: 387
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I have used their web site to ask questions of the Service Department and general Customer Service and always got timely and helpful responses.
Is it possible their responses are being sent to your junk/spam folder?
Jim
__________________
WBCCI 1433
🌴 Palm Beach County, FL 🌴
Silver Meteor - 2009 Airstream Classic Limited 34
2016 RAM 2500 Laramie Crew Cab 4x4, Cummins TurboDiesel
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03-28-2017, 07:08 PM
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#4
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2 Rivet Member ![](/ugala/forums/images/2rivet.gif)
2017 22' Sport
2018 26' Flying Cloud
Brighton
, Michigan
Join Date: Jan 2017
Posts: 76
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The couple of emails I have sent to them have been responded to fairly quickly. The voice mail I left for the service department on a very simple matter never got a reply. I left a return number and return email, radio silence.
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03-28-2017, 07:41 PM
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#5
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Rivet Master ![](/ugala/forums/images/5rivet.gif)
Lakes Region
, New Hampshire
Join Date: Feb 2016
Posts: 815
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While they've only posted a couple times, you could try PM'ing this user AirstreamInc
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03-29-2017, 10:58 AM
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#6
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3 Rivet Member ![](/ugala/forums/images/3rivet.gif)
2015 27' FB International
Wheatley
, Ontario
Join Date: Jul 2016
Posts: 111
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I remember contacting them by email...never received a response
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03-29-2017, 11:08 AM
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#7
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3 Rivet Member ![](/ugala/forums/images/3rivet.gif)
2017 25' International
Framingham
, Massachusetts
Join Date: Oct 2015
Posts: 142
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I've used it twice and have been responded to twice. Within 24 hrs both times.
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03-29-2017, 11:35 AM
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#8
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Rivet Master ![](/ugala/forums/images/5rivet.gif)
2008 22' Safari
Spicewood (W of Austin)
, Texas
Join Date: Mar 2015
Posts: 2,987
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Quote:
Originally Posted by kfrere
I recently went to airstream.com and sent an email to them by using their web access. Have tried this in the past with no response. This time. No reponse. Are those email portals just a joke? Does anyone ever even look at them?
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It's actually our Chinese-Food call-in-order-line. Are you the one who wanted the egg foo yung?
(sorry. yep, ... it's sad. The only time I ever got a return call, was from the nearest Airstream dealer salesman who they'd forwarded the call to. It struck me as a scam sales-prospect gimmick.)
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03-29-2017, 04:56 PM
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#9
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2 Rivet Member ![](/ugala/forums/images/2rivet.gif)
2005 25' Safari
Argyle
, Texas
Join Date: Apr 2015
Posts: 96
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I prefer to contact Airstream by telephone - I don't want to wait on a return and there is always something that needs to be handled in addition to the 1st concern.
Airstream 1-937-596-6111; Press 2; Press 1 to get to the parts department. These folks have always been very helpful. Being a novice at this, I need all the help I can get and these folks have provided that help. Best wishes.
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03-30-2017, 12:26 PM
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#10
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Rivet Master ![](/ugala/forums/images/5rivet.gif)
![](/ugala/forums/images/icons/contributing_member.gif)
2017 23' Flying Cloud
Parker
, Colorado
Join Date: Oct 2016
Posts: 1,772
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I have used it multiple times for support, and always receive a response very quickly, same day or next day. I provide my VIN number, so maybe they respond to folks that have purchased quicker??
__________________
Thanks,
Troutboy
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03-30-2017, 02:21 PM
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#11
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Rivet Master ![](/ugala/forums/images/5rivet.gif)
2017 30' Classic
Anna Maria
, Florida
Join Date: Jul 2013
Posts: 1,644
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Quote:
Originally Posted by quietguy
I've used it twice and have been responded to twice. Within 24 hrs both times.
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Over the last three years I contacted them several times and received a timely response.
Earlier this week they responded the next day with to my inquiry.
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