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Old 11-05-2007, 04:40 PM   #1
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When disaster strikes

One minute I was a happy-go-lucky guy, next minute, a mumbling idiot!


After 5 years and over 100,000 miles of crisscrossing this United States, I have had my first incident!

While backing the rig down a steep driveway into a parking spot, I unexpectedly rolled backwards, before I knew it the rig had jack knifed (curb side.)

I busted both the plexi solar guard, and the curved glass; I also snapped the structural support just below the curved window and crushed the lower segment.

When I walked back to my tow vehicle, I noticed a stream of thick fluid creeping towards me, I knelt down and looked under the truck, hot red fluid was pouring out of the transmission. (70,000) on Ford (Dyna) rebuild.

Once over the initial shock and nausea, the looming and important question was who I would allow to perform these major repairs. Ignorance may be bliss, but…

Thru the painful experiences of other Airforums members, I know how bad repairs and customer care can be, I was afraid, very afraid.
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Old 11-05-2007, 04:44 PM   #2
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As a WBCCI member, my chapter (Heart of Texas Camping Unit) president happens to be David Tidmore, who is also the Service Manager at Roger Williams Airstream in Weatherford, TX. Many of you may have heard David's name and the stellar reputation his dealership enjoys.


I called David and he took instant charge.

As many of you know, I am a full-timer, so when disaster strikes both home and tow vehicle, life can become very challenging.

While I was holed-up in Missouri getting the transmission looked at, I e-mailed the damaging photos to David.
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Old 11-05-2007, 04:49 PM   #3
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David had me arrive the day the parts were scheduled to arrive from Airstream, lower segment, curved window and frame, solar window guard, decal striping, and silver trim.

I arrived and dropped my wounded trailer. I met the master craftsman, Denver.
Just from the care Denver showed moving my AS into the repair bay, I could tell I was in the right place.
I immediately met the whole crew at Roger Williams Airstream: Denver and Damien, Pat, Robert and David all went out of their way to make me feel welcome and comfortable.

I'm a hands on kinda guy. You know the type, the bane of mechanics and surgeons alike. I really like to feel a part of any repair team, whether it's repair to my vehicle, my home or my very own angioplasty!

I closely watched, pestered and suggested during the whole process. (I also got to check my front-end separation repair, which after 30,000 mi. is in perfect condition) What struck me was the care, time and patients in which all the repairs were carried out. At no time did anyone ever seemed rushed or under the gun, it was more about doing it right, and "Craftsmanship," (when was the last time you heard that word?)
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Old 11-05-2007, 04:54 PM   #4
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Denver and his assistant Damien always worked on my rig with the same respect I myself show towards it.

I also watched as they worked on other rigs, exercising the same craftsmanship and respect.

Well the repairs are completed, and water tested.

Am I satisfied, you bet!

Would I recommend Roger Williams Airstream, 100%



Stay safe, and Happy motoring,

Michael
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Old 11-05-2007, 04:58 PM   #5
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good report michael!

denver is great at what he does and HOW he does it.

so is david.

i just wish he was more enthusiastic

glad to see your home is whole once again.

cheers
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Old 11-05-2007, 04:59 PM   #6
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Michael that is terrible. So glad you have found a competent dealer to handle your work. From what I have have read Roger Williams and Tidmore is one of the best places to take your Airstream. We are considering the drive from Michigan to insure quality care in workmanship and customer service. Hope all is well soon for ya!
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Old 11-05-2007, 05:00 PM   #7
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Amazing Michael! That's quite a turnaround from the terror I know you felt 3 weeks ago. You da man!!
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Old 11-05-2007, 07:09 PM   #8
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I feel sooo much better

Carol, See you at the Can Opener.
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Old 11-05-2007, 07:16 PM   #9
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Holy Cr*p Mike!

What a story!!!!

What an ending!!!!!!

Someone should make a movie!!!!!!!!

Glad you weren't injured and your A/S is back to 'good as new' condition. It must be a great weight of your shoulders!
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Old 11-05-2007, 07:19 PM   #10
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Nice repair job. By the way, did you have them add an additional lighting for "special" effects? (not that additional was needed.)
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Old 11-05-2007, 09:02 PM   #11
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WOW! I am glad you found a place to truct repairign the baby. I know how that feels. Being out of my trailer for a couple of weeks last fall I felt homeless. Karma to you.
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Old 11-05-2007, 10:35 PM   #12
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Yay, Michael! I am SO glad you are repaired and cozy again. And having craftsmen (as opposed to basic workers) handle your repair must have done a lot to alleviate the pain and suffering you experienced the day the incident happened.

Susan
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Old 11-05-2007, 11:07 PM   #13
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And a soothing cup of "Pappy's Sassafras" tea

Thanks susan

Michael
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Old 11-05-2007, 11:23 PM   #14
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We are so glad your 'stream is back in one piece! Glad you found someone to make the repairs and do a good job! Thanks for the pictures. We are happy to see the good ones at the end!

Mrs. NorCal Bambi (traveling in S Tardis ~ from the Great State of Jefferson)
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