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Old 02-23-2007, 06:53 AM   #15
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2004 25' Safari
. , Illinois
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Many of us have heard about P&S, here is their link:

P & S Travel Trailer Service, Helena, Ohio

I've seen their polishing and clearcoat work and it's excellent. I am not sure how much sheet metal work they do.

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Old 02-23-2007, 08:19 PM   #16
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2006 19' Safari SE
Nawthin' , Hemisphere
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I spoke extensively with Steve Ruth from P & S at the Florida Rally.

Very personable and knowledgable, they clearly love what they are doing and have been doing it for many years.

Judging from the photo albums and computer slide show he had on display there, I would say he is very well capable of handling a project like yours as you briefly described it.

If he is within travelling distance, I would suggest you look him up to discuss the possibilities. You will certainly leave much more versed on your unit.

Let him know the guy from New Hampsha sent ya !


T & K

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Old 02-24-2007, 09:49 AM   #17
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1997 34' Limited
1963 22' Safari
Troy , Michigan
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P&S in Helana is very good, right behind Jackson center. Stop in and check them out, They know airsteams!!
Troy, MI
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Old 02-24-2007, 11:41 AM   #18
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1986 31' Sovereign
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Was in Jackson Center last Summer and had some work done -- completed quickly and reasonably. Free space in the Terra Port to boot! They do know their business.

On the other hand, met some folks earlier in the Summer up in Maine who had their 84 Sovereign pretty muck overhauled at P+S and they were delighted. I have to admit, the trailer looked great. Didn't get into specifics about cost....

I don't think you will be unhappy either way.

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Old 02-26-2007, 04:36 PM   #19
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Well, the wife and I are still batting it around. I've been in contact with both service centers, and both have been pleasant and timely. I feel it will just boil down to which is more convenient in the long run. The edge seems to be with P and S, but we'll see in the coming weeks.

I do appreciate the positive comments on both facilities, makes me feel confident with the whole ordeal...except that darn insurance company...

I will do my best to keep this current and post pics of the repair when it eventually gets done.
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Old 03-21-2007, 09:28 PM   #20
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I'll add my 2 cents worth and move this up again.

I've had several jobs done at Jackson Center. One was a minor sheet metal job, repairing a tear over the door. Another was a major sheet metal job, replacing two or three big panels at the front where they had torn away from the attachment at the floor.

I was very happy with the work done with both jobs and would highly recommend the Airstream Factory Service Center, particularly for this.

If you are like me (and another Airstream owner I have talked to) you may find Chris at the factory to be difficult to deal with. Unfortunately, he is the Service Writer, so he is the liason between the customer and the actual mechanics. In spite of that, Rick, the Service Manager, is very knowledgeable, as well as a straight shooter. He will tell you what's wrong and what needs to be done in clear terms, and also give you an idea of other options, if any. You will have to get past Chris to talk to Rick, but it's possible.

I typically use the factory for any service I can't do myself, but they are only three hours away from me. I could probably find someone closer for plumbing and similar work, but I know the factory service will be fine. For exterior sheet metal work, I would not consider any other shop unless I had some glowing recommendations from other knowledgeable owners. The factory sheet metal work is top notch.


2012 New Horizons Travel Trailer (formerly an Airstream owner)
2008 Dodge 2500 diesel with Equal-i-zer hitch.
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