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Old 09-10-2011, 02:05 PM   #1
airperson
 
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In Texas need panels repaired recommendations

Has anyone had any panels repaired at the Denton Texas location Airstream dealership? If so would you recommend their service department?
It is a long way from Texas to Jackson Center…
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Old 09-10-2011, 02:30 PM   #2
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Has anyone had any panels repaired at the Denton Texas location Airstream dealership? If so would you recommend their service department?
It is a long way from Texas to Jackson Center…
But, it's not that far from Houston, to visit Bob Jones service center, who has been doing great work on Airstreams, for about 40 years.

Andy
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Old 09-10-2011, 03:34 PM   #3
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How about North Dallas RV?
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Old 09-10-2011, 03:42 PM   #4
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I'm going to go to OKC I was going to go to JC but 12 hrs and Griffith has good recommendations.

http://www.griffithrvservice.com/
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Old 09-10-2011, 03:54 PM   #5
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Denton is the closest to my location. However, I don’t know of anyone who has had work done there. I appreciate all the feedback I can get. It is a scary thing to take the airstream to a service department and not know what they are about. Thanks to all for taking the time to e-mail your opinions. They are important to me and will help me to be comfortable with my decision process .
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Old 09-10-2011, 04:13 PM   #6
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NOT Denton. NOT Ft. Worth. Bet on experience...North Dallas, Houston and OKC (Griffith) are great for those panels...and recommended by Airstream.
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Old 09-10-2011, 05:47 PM   #7
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Glad to know about North Dallas. Not been thrilled with Mesquite or Denton Explore USA service so far. Keep handing them a nice list of things to tweak on my new Eddie Bauer and only get 3 of the 15 items done at a visit. And they are slowpokes. Nice enough, but slowpokes.
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Old 09-10-2011, 05:58 PM   #8
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thepill had issues with Explore. Check out his posts before you decide.
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Old 09-10-2011, 06:06 PM   #9
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Thanks so much for the input. I think I will drive over and have a look at the North Dallas location. I know I sound anal but the little trailer is so special. I grew up here in Texas and some of my fondest memories was watching the big red letters caravanning down the road and promising myself that one day it would be me…
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Old 09-10-2011, 08:16 PM   #10
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The North Dallas location is not much to look at! Randy who runs the shop does very good work. They did all of my warranty punch list items. They are a dealer but for repair only, segment replacements should only be done by experienced dealers from what I have seen.
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Old 09-10-2011, 09:07 PM   #11
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Great to know - I'm gonna go to Explore Mesquite on Monday and get my rig out of there, if North Dallas can get me and my newbie punch list in. Thanks!
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Old 09-11-2011, 06:40 AM   #12
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I am really appreciating hearing from folks who know and care about Airstreams.
I want to be able to ask the right questions when I take it in for repair. So, do you get a final cost analyst before they begin working? The reason I am asking this question is some time ago I bought an outside lock for the side storage compartment; the airstream dealer had to order it, and when it came in they had added $10.00 on as a handling fee. When I ordered the lock the guy told me it wouldn’t be more than $30.00 then when I went over to pick it up it cost $44.00. That really turned me off. It was only a small purchase but it gave me pause for thought, what if it had been a large repair bill; this experience lead me to post my question about service departments in Texas. I guess I am just trying to cover all my bases so I don’t have any surprises down the road.
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Old 09-11-2011, 08:07 AM   #13
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In my case the closest dealer is in St Louis MO (4 hr drive) so I sent pictures of the panels I need replaced to St Louis, OKC, JC, Springfield MO and a dealer in IA. JC and OKC were very close in price, Springfield never got back to me and ST Louis was $2000 over JC. Something could change in price but since it was hail and no major damage I'm guessing it should be the same as the quote. Good luck with the repair and let us know how it goes.
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Old 09-11-2011, 11:10 AM   #14
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I am really appreciating hearing from folks who know and care about Airstreams.
I want to be able to ask the right questions when I take it in for repair. So, do you get a final cost analyst before they begin working? The reason I am asking this question is some time ago I bought an outside lock for the side storage compartment; the airstream dealer had to order it, and when it came in they had added $10.00 on as a handling fee. When I ordered the lock the guy told me it wouldn’t be more than $30.00 then when I went over to pick it up it cost $44.00. That really turned me off. It was only a small purchase but it gave me pause for thought, what if it had been a large repair bill; this experience lead me to post my question about service departments in Texas. I guess I am just trying to cover all my bases so I don’t have any surprises down the road.
I don't know who the dealer was, but he did what Airstream did to him.

Anytime a dealer orders parts from Airstream, the order must exceed a certain 3 figure amount. If not, Airstream adds a $10.00 "service fee" to the bill, plus freight.

They have been doing that for years.

Andy
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