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Old 02-03-2016, 11:39 AM   #15
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Yes, I learned whenever taking a vehicle of any type in for repair or renting a vehicle it is ALWAYS important to closely inspect for pre and post damage. I have taken pre-rental photos on several occasions when renting cars and get the agency to note the damage on check out.

Last week my daughter had to replace her 4 year-old (almost paid for) car because the dealer dumped gallons of used motor oil all over the exterior and interior (windows were open) when an overhead oil tank ruptured accidentally. She took good photos that helped her negotiate a favorable agreement to replace the car. They initially only planned to get it detailed. Stuff happens - but with diligence one can avoid being victimized.

I had a similar dent story with my AS dealer while it was in for warranty repairs. But without pre-inspection proof I chose not to pursue the matter. The burden is on the owner/renter.
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Old 02-03-2016, 11:41 AM   #16
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I am glad you are not a dealer . They took the trailer in NEW, looked it over & confirmed it had no damage ... I even made them walk around to inspect. Next time I will take pictures in front of them.
That is a real good idea and would save a lot of headaches for a lot of people. It gives me the idea of having my own statement of existing damages and photos and ask the dealer or rv business to sign off on before leaving my Airstream. 20/20 hindsight. I wonder if they would balk at putting it in writing though.
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Old 02-03-2016, 11:46 AM   #17
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Just so I'm straight here, your brought your no-longer new trailer back to the dealer. You made him do a visual walk around looking for damage and he found none.

Were you with him when this went down? Was this a serious walk-around or a casual courtesy "make you feel good" lap around with a clipboard and a can of coke?

If I was in the dealers shoes, I sure would feel baited and think that the customer backed into something and was now attempting to pin it on the mechanic.

Please understand that I don't know you and have absolutely no reason to believe this is what happened (or care), but I'm just throwing it out there.

I guess I've just never heard of a customer requiring a damage inspection before work being done.
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Old 02-03-2016, 11:48 AM   #18
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I was wondering WHEN the dream would end! That dealer was so new, they even forgot to say "not OUR fault" up front!! Next time, take 360 degree VIDEO around your AS, with the service manager in tow, before leaving the dealership. Get one of those diagram forms - like the car rental firms use - and inspect your AS (with the dealer rep). Both of you sign the form - and each of you sign it!! Get use to the ding; don't compound the cost by a legal fight. Been to this rodeo ONCE myself. Glad you DIDN'T name the dealer and risked being sued. YOU might want to TRY small claims court.
Thanks for the Humor .... I can feel my blood pressure coming down. Maybe I should listen to my wife's advice reminding me I will be 65 yrs old in a few days and to just sell it. Take the loss before I have a stroke.
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Old 02-03-2016, 11:48 AM   #19
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Yes they are & yes I am going to make complaints to both.
I would suggest that you skip the attorney and deal solely with your insurance company. They will pay for the fix. The deductible that you will have to pay, would be far less than the cost of an attorney.

There is a possibility that the dealer is innocent.

The question, is "who" did it ??

Could it possibly be a visitor on their lot ??

A photo of the damage would help, to try and determine what and how the damage happened.

I was the only field rep for the old insurance company that Airstream had years ago. I wrote the crash book, that even Airstream accepted.

I will try to figure out, for you, if possible, what did the damage.

Andy
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Old 02-03-2016, 11:54 AM   #20
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Unfortunately this local business has a very poor reputation with the BBB (public record online) and many other customers. When I saw that Airstream had formed a relationship with them two years ago I sent a note to Airstream asking if they were aware of the local feedback and BBB records. The reply was a standard "we're pleased to be associated with a new dealership and you don't have to take your trailer to the place you purchased it for service". I'm still scratching my head over that response :~
I'm sorry you have to go through this hassle, and just wanted to post this note in support of your efforts and to let others know perhaps in advance of their own similar experience.
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Old 02-03-2016, 12:15 PM   #21
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Originally Posted by DanB View Post
Just so I'm straight here, your brought your no-longer new trailer back to the dealer. You made him do a visual walk around looking for damage and he found none.

Were you with him when this went down? Was this a serious walk-around or a casual courtesy "make you feel good" lap around with a clipboard and a can of coke?

If I was in the dealers shoes, I sure would feel baited and think that the customer backed into something and was now attempting to pin it on the mechanic.

Please understand that I don't know you and have absolutely no reason to believe this is what happened (or care), but I'm just throwing it out there.

I guess I've just never heard of a customer requiring a damage inspection before work being done.
Yes, on paper since I drove it home new right off the lot where it sat in my driveway for a few days(not leaving) the driveway before it went back to the dealer for service its now considered used. I even said on the phone to them why would I purposely damage it or try to get the dealer to cover any damage I made, when All I had to do was call my insurance company, pay my $500 deductable & let them go after the dealer for payback and be done with it. Believe me , this is no way I would not try to save a $500 bill. I feel stupid now thinking they would do the right/fair thing for a new customer. I should have gone to Colonial Airstream .
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Old 02-03-2016, 12:29 PM   #22
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Is this the same outfit that bought the big AS dealer in Tampa, and that owns the Orlando store?
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Old 02-03-2016, 12:32 PM   #23
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Unfortunately this local business has a very poor reputation with the BBB (public record online) and many other customers. When I saw that Airstream had formed a relationship with them two years ago I sent a note to Airstream asking if they were aware of the local feedback and BBB records. The reply was a standard "we're pleased to be associated with a new dealership and you don't have to take your trailer to the place you purchased it for service". I'm still scratching my head over that response :~
I'm sorry you have to go through this hassle, and just wanted to post this note in support of your efforts and to let others know perhaps in advance of their own similar experience.
Thanks ,much appreciated. I fell thru the cracks on this, not checking their local business record was a big mistake & my fault . I am very fortunate at this stage in my life , that any out of pocket money I might have to absorb is not the issue.... but getting treated fairly is. Time for a nap
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Old 02-03-2016, 12:38 PM   #24
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Is this the same outfit that bought the big AS dealer in Tampa, and that owns the Orlando store?
I believe it is.
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Old 02-03-2016, 01:26 PM   #25
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Take a deep breath, and stop beating yourself up for not taking your business elsewhere.

Three weeks after we took delivery of our new Airstream last year, the storage facility had a little accident while moving it.

Sideview mirrors on a motorhome: 1
Our Airstream: 0

Unlike your dealership, they were proactive and took full responsibility for the dents. They'd even talked to the local dealership's service center before they called me. The process to get a panel replaced can be a bit slow-- ours went into the shop about 6-7 weeks later and they had it for about two weeks. Is the replacement as perfect as the original panel? No. Is it solid? Yes. The service center also managed to put a 2" scratch into the skin under the awning arms. That wasn't the end of the world either-- I treated it and sealed it.

Even though I was absolutely crushed that our new baby had a dent, I quickly realized they'd done me a favor. I'd been living in a constant state of fear every time I got behind the wheel, dreading that first scratch or dent that would undoubtedly be my fault and leave me feeling absolutely miserable. I was already peeved enough that an issue with the length of the stinger on the hitch meant that we'd had to delay getting the Rock Tamers installed on the truck for a couple of weeks-- we ended up with a couple of very small dings on the trailer's rock guards, and those are MEANT to be sacrificial and take the dents!

I was so relieved that the first incident wasn't my fault-- it can be a lot easier to forgive someone else than to forgive yourself. The owner of the storage facility was so clearly upset that this had happened under his watch. If that dent had been my fault, I guarantee that it would still be gnawing at me more than six months later.

I resolved to maintain a sense of humor about the whole thing. My mother asked if I was going to put a Band-Aid over the dent, and I thought that sounded like a good idea. I've attached a photo-- I found this online at carstickers.com. I was able to grin every time I saw it, and it gave the guys at the storage facility a good laugh. The managers at the local service center thought it was so funny that they saved the bandaged panel with plans to display it in their office.

At the end of the day, the first accident happened, it got fixed, and the biggest bonus of all was that I wasn't the one who caused those dents. Since then I've been able to relax and enjoy the Airstream without living in fear. That's what's really important, right?

Your Airstream is susceptible to dents and scratches. At some point, one or the other is almost certainly going to happen. You have good options-- replace the panel, see if the dent can be pulled, cover it up in some creative way, or live with it as it is. I'd suggest replacement or covering it up, but that's me. You can have a lot of fun thinking about ways to cover that dent up!
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Old 02-03-2016, 01:29 PM   #26
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Sorry you're going through this. Same thing happened to my Harley. Lucky for me they were up front and repaired it. Then minor damage happened twice more at two other dealers. Response varied from nothing to aggressively attempting to buff the scratch out. Yikes!

Now when I drop a vehicle off I ALWAYS do a walk around before and after.

From kids keying my wife's car at the mall to a windshield repair company recently putting an $850 scratch my new car...while they worked on someone else's car in my company's parking lot! People just don't seem to be too careful.
I'm glad I have a Zero deductible no-fault policy.

My thought has been to take the money, apply it at trade in to even out the damage, and consider it the first bit of road rash every vehicle will have it they are "Used and Enjoyed".

Your damage might come out with Dent King type device but I'd watch the clear coat/protective layer and repair any breach to prevent corrosion. If an interior panel could be removed to access the area it could be massaged with a dolly to remove the majority of the damage.
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Old 02-03-2016, 02:01 PM   #27
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Please don't let this affect your health to the point of stroke. It's only a dent. Count your blessing and move on. You'll know this dent is there, but most people won't notice it. Don't worry about what others think. Relax.
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Old 02-03-2016, 02:05 PM   #28
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Originally Posted by jcole View Post
Thanks for the Humor .... I can feel my blood pressure coming down. Maybe I should listen to my wife's advice reminding me I will be 65 yrs old in a few days and to just sell it. Take the loss before I have a stroke.

Really sorry for this experience. But let me say - your wife is spot on.

😃

Go the patch route. The only one who wins in a legal battle like this is the attorneys.

Do the patch. Have a war story. Camp like crazy and enjoy the heck out of it. Don't let the b@stards take another second of your joy or time.

Hang in there and happy camping!
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