Jawohl, Herr Deitz.
I just worked a full day "representing" at a street/community fair... too much sun, too many people, etc. Sitting quietly with an icy cold beverage, my wife came home. We have not received our refund from check from the "former contractor." While I was out trying to avoid sunstroke, my wife sent an email inquiring about the refund of our deposit. I'd had already sent a couple of emails and received no response. My wife wrote a rather direct email. I suppose after losing six months of time, paying to haul the Overlander to a competent shop and having the rear belly pan drop on the ground in transit will test the patience of even my saintly spouse.
The business owner's response to my wife culminated in, "Perhaps in the future you should do business with a company in the northeast - they seem to thrive on conflict."
Actually, I'm a Montanan, not a Marylander. While my wife is a native Marylander, she's also an inner city high school English teacher with the patience of Job. Our kids ate the money tree, Carl, and the stock market collapse dug up the roots.
Still, we've saved and scrimped and we have the cash to make a dent in the renovations. I also want to say that Steve and Kevin have been incredibly responsive, polite and generally nice as heck. Apparently, they didn't get the memo about Southerners having the monoply on manners
We're driving to Helena next weekend to meet Steve and see how the former contractor left our girl. If you want me to pick up White Castle for you, let me know.