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Old 12-18-2015, 04:17 PM   #1
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Battery will not charge on shore power

I have a 2008 International, 16'. During a recent extended trip (boon docking), when it came time to charge up the battery, I could not get it to charge through the shore power connection via a Honda EU 2000 generator. Up until that time we have not had any problems with the electrical systems (we have owned this trailer until since early 2013), and have successfully charged the battery in this manner many times. Upon returning home and hooking up to grid power, the battery still would not charge through the 30 amp shore power connection. However, I noted that while towing from one campground to another, the battery did take a charge from the tow vehicle.

I have taken the trailer in to a local (reputable... I thought) service center. I was told that they could not find anything wrong. They were able to successfully get the battery to a full charge. I suspect that they charged the battery directly and charged me $50 for the privilege.

I do have 'some' mechanical skills (although I wouldn't trust my skills on someone else's rig). I am looking for some direction on digging in and trouble shooting this issue myself. Any guidance (including the best brew to drink while pondering which direction to twist the wrench) will be appreciated.

Thank you in advance.

PS. My trouble shooting to-date has included installing a new battery, inspecting the fuses, and checking the terminal connections on the battery and buss-strip.
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Old 12-18-2015, 04:29 PM   #2
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If your AS is like mine it will not charge on shore power unless the store/use switch is on use, if on store no charge even though the red light is on
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Old 12-18-2015, 04:38 PM   #3
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Thanks Joe. I my unit, when it is hooked up to shore power (either the grid or a generator) the store/use switch is automatically held in the "use" mode. Attempting to toggle to "store" just cycles the relay and the system returns to use mode.
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Old 12-18-2015, 04:49 PM   #4
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Maybe that relay switch is faulty & not recycling a sit should creating a false positive?
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Old 12-18-2015, 04:55 PM   #5
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I just got a 2016 International and like yidhawg, when plugged into shore power, the power switch cannot be engaged in the "store" position. I have tested the battery draw with and without shore power and the batteries are recharging automatically when shore power is connected.
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Old 12-18-2015, 05:01 PM   #6
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Get a multi-meter to take with you on all of your travels. They are not expensive, and will save you a lot of $50+ visits to the RV repair shop.

When you have your multi meter, take a voltage reading on the battery without any form of shore power on it. Have the meter on a 15 VDC scale. Assuming the batteries are in good shape, you should see something north of 12ish volts DC. Then, hook up the Honda or Grid, and check it again. If everything is working, you should see over 13.5 volts DC. If not, start checking things... Like is the disconnect switch or converter switch turned on.

If you have a second 30 amp receptacle on the trailer, put your cable on it and try again. Sometimes the switching relay is stuck.

With the Honda or Grid connected, you should have both AC and DC available to the trailer, although the DC will not charge the battery unless the connect (store/use) switch is on. I have not seen an Airstream where when power is connected, the store/use switch is automatically in use. That doesn't mean I'm right, just that I have not seen it.

Hope that helps...
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Old 12-18-2015, 05:27 PM   #7
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Thank you Drathaar & bwaite (and thank you again Mrjkq), I will probably be crawling around with my multi meter this weekend. We have a trip planned for over the New Years so I'm feeling the pressure to get it figured out.
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Old 12-18-2015, 05:31 PM   #8
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Please Understand that the use/store light only tells you you have 12 volt power on the output side of the relay to your 12 system. It does NOT mean you are on battery. It's a special latching relay that consumes no power when it's on. The switch toggles the relay in of off, then it stays that way. You have to remember which way you left it. Press 'use' and it connects the battery. Press 'store' and the battery disconnects. The light only says you have 12 volts available to
Power your 12 volt stuff. It's weird, but that's how it works.

Having 110 shore power connected and a good converter will light the light even if the battery is disconnected.

I have a solar controller and panel connected direct to the battery and only use that to charge batteries in storage. My switch is set to 'store' when I'm not using the AS and solar keeps the battery charged.


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Old 12-18-2015, 05:58 PM   #9
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When I said you should have at least 13.5 VDC when connected to Honda/Grid, and switch has been toggled to use, that is at the battery.

rmk is correct on operation of switch, and YES on solar to keep batteries charged when not in use.
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Old 12-18-2015, 07:06 PM   #10
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I found data on how it works on the web. Search the part number on the control plate. Can't find the link right now.


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Old 12-18-2015, 08:23 PM   #11
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Battery will not charge on shore power

Thank you everyone for the input.

However the focus on the use/store switch is obfuscating the point of my inquiry. When my battery becomes drained, while I am using the trailer, and I connect to shore power via a generator or grid, the battery will not charge. The switch is in the "use" position to begin with because I had been using the trailer. I don't touch the switch, maybe I should? Toggle it to "use" even though it was already being used, not stored. If this is a needed step, it is a new step. I have been using the trailer for almost 3 years now and this condition is different. Something changed. Perhaps the relay switch which has been discussed is failing or failed.
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Old 12-19-2015, 12:34 AM   #12
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Check that the relay is in fact closed. If you put your voltmeter across the relay with the the AS disconnected from shore power, and the switch punched to use there should be no voltage across the heavy relay terminals. If there is some voltage (over a tenth of a volt or so) the contacts are possibly toast.


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Old 12-19-2015, 09:27 AM   #13
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Thank you both Drathaar and rmkrum as both of your posts were helpful to me in explaining how the store/use relay switch works. I knew it wasn't switching the power source to 12V, but the light staying on when connected to shore regardless of switch position was confusing. So one clarifying question. Is it correct that if I keep the trailer plugged into shore power and wish to have a maintenance charge on the batteries, the switch must be in the use position? I am planning to do this in lieu of connecting to battery tenders if the system is designed to maintain the batteries in this mode. Thanks all.
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Old 12-19-2015, 10:39 AM   #14
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Brad, there is a good chance that you will harm your batteries if you leave it plugged in and charging all the time. At a recent dealer sponsored maintenance clinic, the lead tech said it was ok to do that IF AND ONLY IF you checked water levels on a frequent basis. Weekly? The battery tender or solar would be a better idea. I prefer to charge my batteries fully, remove shore power, then disconnect the negative terminal to the trailer. That way, there is no phantom load on the batteries, and even though it's under cover, the solar gets enough light to keep up with normal voltage decrease.
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