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Old 05-24-2019, 04:30 PM   #1
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Belen , New Mexico
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Anyone know what's going on with Bestconverter.com?

I made an order from them a while ago. They charged my card, but I've received no notifications from them other than the initial order. Their website says shipped in two days if it's in stock. Everything I ordered was in stock, but no communication from them.

When I call, the message says they are on another line and to leave a message, but the message box if full and won't take a message.

They don't respond to emails or the contact from from their website either.

I'm beginning to wonder if I just got taken for ~$700.
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Old 05-24-2019, 04:53 PM   #2
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I dealt with Best Converter a few weeks ago and the service was excellent. It is a small, family business so it is possible that something has kept them away from their office since you placed your order.

Tim
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Old 05-24-2019, 08:51 PM   #3
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Just bought a converter 2weeks ago, no problem.
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Old 05-25-2019, 01:06 PM   #4
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I've dealt with them before and have been very happy with their service. You didn't mention how long you were waiting, but the delay might have something to do with the long holiday weekend. I'd check back on Monday.
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Old 05-25-2019, 02:12 PM   #5
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I didn't see anything on the internet saying they had closed. It is suspicious. If their phone mailbox was full, obviously no one is taking care of it. If it is a small family run business, a sickness or death can disrupt everything, but it can be hard to find that out as well.

Can you contact them through their website? If so, tell them you are concerned and why. Have you checked your credit card charges and if they did charge the card, when? You may have to file a claim with your credit card company, but wait a few days until you have checked other ways.
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Old 05-28-2019, 09:53 AM   #6
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I placed an order with them Friday, May 24th. I haven't received any feedback other than the initial order eMail receipt.



Their voicemail is full and no response to my Mails. (I hope all is well with Randy.)



It appears the payment has been authorized but the funds haven't been captured yet.
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Old 05-28-2019, 10:18 AM   #7
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Just got my lifeline battery from them last week. All good
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Old 05-28-2019, 01:38 PM   #8
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Quote:
Originally Posted by Gene View Post
I didn't see anything on the internet saying they had closed. It is suspicious. If their phone mailbox was full, obviously no one is taking care of it. If it is a small family run business, a sickness or death can disrupt everything, but it can be hard to find that out as well.

Can you contact them through their website? If so, tell them you are concerned and why. Have you checked your credit card charges and if they did charge the card, when? You may have to file a claim with your credit card company, but wait a few days until you have checked other ways.
I'll wait a few more days before I do anything. Family run businesses can get overwhelmed. I just wish they'd contact me so I'd know. I called again on Friday and was able to leave a message so someone is checking messages, but no response yet to email, web contact, or voice mail.
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Old 05-28-2019, 01:48 PM   #9
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Just called in again and spoke with Randy.

They are apparently alive and well, but not sure what happened to my order. Their looking into now.

Edited: They apparently got overwhelmed over the Holiday and are buried. That's a good problem to have. All is well.
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Old 05-29-2019, 01:42 PM   #10
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Glad to hear they are doing too well. Much better than disappearing.
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