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Old 11-19-2017, 07:17 PM   #1
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Sounds Suspicious To Me

2016 Flying Cloud 27FB

Warranty expires June 2018

Issue:
Just below the dinette (right behind where the table leg meets the floor), you can see where a screw is popping up ... slightly raising the lenoleum.

Here's the "suspicious" part:
The local Airstream service shop claims the only way to address a screw that's rising is to remove everything from the interior that comes in contact with the lenoleum (cabinetry, walls, anything that is installed on top of the lenoleum), pull up all lenoleum, replace the screw, lay new lenoleum, install everything that was removed.

I asked:
Can't you just cut a small slit in the lenoleum, replace the screw that's popping up, glew that small slit in the lenoleum back down? I don't want everything removed.

The local Airstream service shop response:
"Airstream won't approve a repair like that. We've done 3 other Airstream repairs of this type and it's not a problem. Removing everything is the only option."


I think that's crazy ... I don't want everything removed because it's never going to go back in place like it should. Besides, a popping screw can't possibly be that unique of an issue. What are your thoughts?

If this is honestly the "Airstream approved fix" then the only way I would even consider this is to take it back to Jackson Center and have them make the repair.

I need some advice and input please.
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Old 11-19-2017, 07:32 PM   #2
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It seems that the issue boils down to two questions:
1 - Do you want a time-consuming but free fix under warranty, or a quick but inexpensive fix out of warranty?
2 - Do you really want the repair done by the dealer you talked to?

If you want it fixed free, at that dealer, you're pretty much stuck with letting him do it his way. But the mere fact that you ask the question indicates you don't trust him to do a good job.

If you don't mind paying for it, forget taking it to an RV service center, Airstream or otherwise. Linoleum is linoleum, whether it's in a home or a trailer, and anybody who handles linoleum flooring for a living should know the best way to make a small and inconspicuous slit to fix the screw— as well as how to glue the screw down so it won't unscrew itself again. According to Yelp, Simon and Sons Flooring is the highest-rated flooring company in Georgetown, TX where you live, so perhaps a call to them is in order. I'm sure they'd be tickled to handle a problem that can come to them instead of them going to the problem.
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Old 11-19-2017, 07:32 PM   #3
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If it was me, I'd fix it myself.
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Old 11-19-2017, 07:34 PM   #4
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My $0.02

Your profile says you're in TX and I have to imagine there are good AS dealers closer to you than the mothership. I don't think that kind of work is so unique it must go back to the factory - though I personally a huge fan of doing that (been there 3 times ).

If you had an old trailer - maybe - I'd do your slice repair but as a new trailer no way. All the motion will work on that tear every mile you drive. Maybe you'll be better at this than we are but we're forever tracking dirt in to the trailer when we camp. That dirt's gonna make its way in there and cause bigger problems. Most of the furniture is fairly easy to remove (screws and staples) - if you've got a local dealer that's done a lot of service work it shouldn't be too hard for them.

If you don't know for sure - then by all means, take it to the factory. You'll have a blast and they'll very likely do a great job on it.

Good luck!
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Old 11-19-2017, 07:42 PM   #5
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Factory fix or I would fix myself as described in the first post
Small patch
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Old 11-19-2017, 08:01 PM   #6
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This is a DIY fix. Slit floor. Tighten screw. Done.
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Old 11-19-2017, 08:33 PM   #7
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Hi

The unknown in all this: Why did the screw back out?

If it backed out because it's stripped or because the floor is rotted, just tightening it isn't going to fix it for long ....

There are a lot of reasons why stuff happens, this is only one entry on the list.

Bob
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Old 11-19-2017, 09:01 PM   #8
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Quote:
Originally Posted by Frank&Mike View Post
-- snip --this is honestly the "Airstream approved fix" then the only way I would even consider this is to take it back to Jackson Center and have them make the repair. -- snip --
Was surprised to learn that the only way to replace the flooring was to remove all the furniture. It is a flawed design, but it is also what we have been sold.

My recomendation is to take it to JC and have them fix it. Then while the work is being done, take a lot of pictures and review the design as well as the methods used to install all the furniture.

But then, I'm not the one giving up my vacation to resolve this problem. I'd also be using my local service department, but then I trust them to do a good job.

What ever you chose, it must be your decision. That is the only way you will be happy with the result. Pat
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Old 11-19-2017, 09:27 PM   #9
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DIY....for sure.

One of the first things AS does BackAsswards after putting the shell on is the floor covering....all our outside storage compartments were carpeted. Not good when they can't always build a unit that won't leak.

Bob
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Old 11-19-2017, 09:36 PM   #10
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I would hammer it down and roll on.
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Old 11-19-2017, 11:16 PM   #11
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How slow is the service dept at that dealer? Sounds to me like they need extra work and figure they can get it on Airstream's dime...
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Old 11-20-2017, 04:56 AM   #12
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I would hammer it down and roll on.
Could try a couple of taps with a center punch, and see what happens.

Trying to maintain like new perfection is worthy, but tough to do if actively using our streams.

Cheers Richard
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Old 11-20-2017, 05:42 AM   #13
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In the dealers defense they have to do it the right way. If it’s warranty work they can’t just hand you back a trailer with a cut in the linoleum.
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Old 11-20-2017, 06:53 AM   #14
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Quote:
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In the dealers defense they have to do it the right way. If it’s warranty work they can’t just hand you back a trailer with a cut in the linoleum.

That's true....but at a top line dealer it might very well be a CSI score 'repair'.

If only JC would use a CSI survey.

Bob
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