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Old 05-01-2012, 07:45 AM   #43
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Happy birthday! Now bring that rack to Arkansas!
That's what I told them!

Mike,

Looks simple enough, glad Lance is there and doing a great job.

See y'all soon.

JD
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Old 05-07-2012, 09:33 PM   #44
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Another Think TOP Checked Out

We had a "lump" underneath the dinette so that was on the list of thing to check out. Can you believe that it was a piece of wire insulation that had been stripped off and left on the floor of the trailer and during assembly they couldn't even take a couple of seconds to pick it up prior to installing the flooring? In order to diagnose this there had to be a small slit cut in the flooring with an Exacto knife and the floor glued back together. Poor quality in the assembly process.

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Old 05-07-2012, 09:56 PM   #45
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Found a Bic lighter & Snickers wrapper next to the converter.
Enough other stuff left behind to fill your hat.

The workers used too sign their work, now they just leave junk behind to remember them by...so much for pride in your work.

Bob
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Old 05-08-2012, 07:38 PM   #46
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Frank&Mike,
I've just read your thread again and have been pondering your questions about Airstream Management's awareness related to quality (your post #35 in this thread). I do think that they care about the quality to some degree and they probably care more about the perceived quality by new perspective buyers. Also, the management and the workers are mostly accountable to Thor Industries for their production rate and the profit margin per unit, etc.

I retired a year ago from a general aviation manufacturer where I worked for thirty-five years in a variety of capacities related mostly to aviation electronics (avionics technician, technical training [electronics instructor and flight instructor] engineering, program management, marketing and supply management) so I got to see a pretty full spectrum of what goes on with a small to medium size manufacturer. The first six years, the company was still privately owned by the founder's family. During this time, although there were a number of problems, there was a great emphasis on quality above quantity and true customer service rather than lip service. Then the company was sold to another company that was trying to diversify their business. That company owned the business for a number of years then they sold the company to another company...so goes the story of America. Once the company was not a family-owned corporation, the emphasis on genuine quality continued to erode as the emphasis on return on investment (ROI) continued to build. I'm not saying that this is exactly the situation with Airstream (before or after acquisition by Thor), but it is always an issue throughout our society. We've got to do things better as a nation.

Also, read this Wikipedia entry on Thor for additional insight on the owner, the financial history, etc. Every publically-traded company accountable to its stockholders who frequently look mostly at ROI more than anything else. Sorry for the rant, but I got started and I couldn't help myself.
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Old 05-08-2012, 07:50 PM   #47
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I think your assessment of where the "quality" commitment fits into the business model is spot on Steve. I can't speak for Thor obviously, but return on investment as it translates into delivering on stockholders' expectations appears to sometimes negatively impact the consumer.

I hope some of the Thor management team reads through these threads and makes an attempt to remedy some of the recurring issues (related to assembly) that we read repeatedly through many of these threads.

It's encouraging to see fellow Airstream owners support each other on this Forum and eagerly offer up solutions and share their experiences to help each other out.
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Old 05-22-2012, 09:43 PM   #48
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Picked Up the Airstream Today

I picked up the Airstream today from TOP. All I can say is that Lance (TOP's Texas Vintage Trailers) does outstanding work! I never knew how much peace of mind it would bring knowing that we will now be traveling safely down the road (Lance discovered a few other items requiring repair/service) and knowing that the floor rot is repaired. Lance completed along list of repairs and service for us and went above and beyond our expectations.

We spent this evening packing the Airstream for our departure tomorrow evening for our Memorial Day holiday trip. So I didn't have an opportunity to take photos. But I have some photos I'm anxious to share with everyone on some really neat things Lance did with intallation of our television. I'll share some photos in the next few days.

On a scale of 1 to 10 (10 being the best), Lance is a unquestionable 10 rating on his service!
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Old 05-23-2012, 05:50 AM   #49
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F&M,

Great newz, glad everything worked out well for you.

You might consider one of these.

Doug K.....clued us in on it, works very well.

Bob
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Old 05-23-2012, 07:18 AM   #50
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Glad to hear your worries were alleviated.

See you at a rally in the near future!

Steve
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Old 05-23-2012, 07:18 AM   #51
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Quote:
Originally Posted by Frank&Mike View Post
I picked up the Airstream today from TOP. All I can say is that Lance (TOP's Texas Vintage Trailers) does outstanding work! I never knew how much peace of mind it would bring knowing that we will now be traveling safely down the road (Lance discovered a few other items requiring repair/service) and knowing that the floor rot is repaired. Lance completed along list of repairs and service for us and went above and beyond our expectations.

We spent this evening packing the Airstream for our departure tomorrow evening for our Memorial Day holiday trip. So I didn't have an opportunity to take photos. But I have some photos I'm anxious to share with everyone on some really neat things Lance did with intallation of our television. I'll share some photos in the next few days.

On a scale of 1 to 10 (10 being the best), Lance is a unquestionable 10 rating on his service!

So glad you had a GREAT experience and thanks for passing on the information. You know never know when I'll be needing it. Safe travels and hope to see you soon.

Kelly
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