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Old 11-25-2010, 06:32 AM   #183
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Don and Zedex,

My last six digits of my 2004 are: 515825

I had my frame inspected in May and no cracks were found. I have low mileage on it, tow with an '97 F-150 and no water in the tanks.
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Old 11-25-2010, 08:27 AM   #184
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Don and Zedex,

My last six digits of my 2004 are: 515825

I had my frame inspected in May and no cracks were found. I have low mileage on it, tow with an '97 F-150 and no water in the tanks.
Smart, one of the AS tech's implied that ANY water/material in the black tank would put excess stress on the back of the frame while towing. I also have the grey empty but do keep fresh water in the centerline fresh water tank to keep the center of gravity of the trailer low while towing.
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Old 11-25-2010, 08:29 AM   #185
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Well. I talked to Jim today at AS. He is sending me a kit to beef up my outriggers on my 04. I will put em in when its not -17C outside.
The cost of the replacement outriggers is minimal compared to the labor to put them on. The factory payed to have mine put on. If you plan on doing it yourself you had better have a lot of time and skill. And use a MIG or TRIG welder.
Good luck.
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Old 11-25-2010, 08:36 AM   #186
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Smart, one of the AS tech's implied that ANY water/material in the black tank would put excess stress on the back of the frame while towing. I also have the grey empty but do keep fresh water in the centerline fresh water tank to keep the center of gravity of the trailer low while towing.
Good advise. And NO bumper stickers on the rear bumper either. Every little bit helps.
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Old 11-30-2010, 08:25 AM   #187
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I have cracks (insert obvious joke here even tho I am not laughing). What is my next step? Its not as if I can go running to the factory in Ohio.
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Old 11-30-2010, 12:10 PM   #188
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I have cracks (insert obvious joke here even tho I am not laughing). What is my next step? Its not as if I can go running to the factory in Ohio.
You can ask AS for the frame stiffining kit - it should be delivered free to you, they know there is an issue. They may ask for photos for proof. You will then be on the hook for the welding unless you can talk them into having a local AS dealer/shop do the work and bill them. There are varying success stories out there on having them help out with the tab.

No laughing matter, frame cracks are a pain - with the sub-floor right there, it's hard not to burn and damage the floor underlayment and floor itself. Plus, you just don't weld them on in any old fashion - there is a need for caution not to weaken your frame rails when the heat is applied.

Best of luck.
Mike
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Old 12-01-2010, 08:19 AM   #189
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You can ask AS for the frame stiffining kit - it should be delivered free to you, they know there is an issue. They may ask for photos for proof. You will then be on the hook for the welding unless you can talk them into having a local AS dealer/shop do the work and bill them. There are varying success stories out there on having them help out with the tab.

No laughing matter, frame cracks are a pain - with the sub-floor right there, it's hard not to burn and damage the floor underlayment and floor itself. Plus, you just don't weld them on in any old fashion - there is a need for caution not to weaken your frame rails when the heat is applied.

Best of luck.
Mike
Mike, that is good advice. As you know, I have been there-done that. I feel sorry for her. I think she is a full timer too.
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Old 12-01-2010, 08:32 AM   #190
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Mike, that is good advice. As you know, I have been there-done that. I feel sorry for her. I think she is a full timer too.
I'm not a full timer yet but I've been known to spend months at a time on the road in my Airstream. This issue seriously bums me out but thanks to all of you I know about the problem and can nip it before it gets too bad. Right now it looks as tho its the outriggers that have cracks not the frame itself. Going to take "Lucy" to my local rv repair dude, have the wheel bearings packed, while the tires are off I can get a better look and take the pics to send to Airstream. I sincerely hope that Airstream steps up and stands behind their product. I mean after all I love my silver pod so much I have a freakin' Airstream tattoo!

~Julianne
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Old 12-02-2010, 08:10 AM   #191
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I'm not a full timer yet but I've been known to spend months at a time on the road in my Airstream. This issue seriously bums me out but thanks to all of you I know about the problem and can nip it before it gets too bad. Right now it looks as tho its the outriggers that have cracks not the frame itself. Going to take "Lucy" to my local rv repair dude, have the wheel bearings packed, while the tires are off I can get a better look and take the pics to send to Airstream. I sincerely hope that Airstream steps up and stands behind their product. I mean after all I love my silver pod so much I have a freakin' Airstream tattoo!

~Julianne
Remember i invited you to visit me at NTAC anytime. I want to see if that tattoo is real!
Your plan to take it to a dealer is good but let me say this:
1. the reason the outriggers failed is because the frame bent rear of the axle. That put added strain on the outriggers and they couldn't take it.
2. You might consider having the factory do the repairs. They will charge you their standard labor rate but at least they have done this before, they know how to do it right and they do good quality work. When I had mine done it was a local airstream dealer and they botched it. Also it would be nice to take it to the source and rub their nose in it.
I think you have my e-mail address so feel free to contact me there and I can tell you things I can't on this media.
Good luck.
Don
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Old 12-08-2010, 04:55 PM   #192
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Frame inspected today and it isn't pretty

The picture are not great because the Tech was holding his flashlight on the cracks
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Old 12-08-2010, 05:03 PM   #193
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By the way my '03 only has 18,700 miles on it. I have always towed correctly, have not done any 'off roading' and have taken extremely good care of my trailer. I am the original owner and have all the paper work for everything that has ever been done. I am beyond upset, concerned and freaked out. It's not as if I can cruise to Ohio and have the factory take care of this and so far in my research there isn't an Airstream Dealer near me with a good reputation. If someone knows of a place in Arizona where I can take my trailer to have her repaired and have peace of mind please let me know ASAP. Obviously I spent a lot of money on my Airstream and was planning on a long and happy future of traveling. I feel like someone punched me in the stomache and walked away laughing.
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Old 12-08-2010, 06:03 PM   #194
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Have you talked with Airstream public relations? Have you gone above the shop level at Airstream and asked for help? The shop manager will tow the company line on this ask for his boss. I can understand your grief - I had the same feelings about my investment. You have some options as I stated before, they have on ocassion paid for repairs on older units, in shops other than a AS certified shop - this is rare but it has happened. Get them - in writing (email, snail mail, how ever) to respond to your complaint. If you call, keep a log, write names down, keep at it. They will send the kit I mentioned before to stiffen your frame and outriggers, call them for it. The man I got some relief on my bill for my floor repair - and it was minor - was Dave Schuemann (sp?) but he would listen. Call and ask for him AFTER going through the painfull calls to Chris and his boss (a name I do not like to mention) but Dave is above them (department head ?) BUT he will ask if you talked to the shop people first. There is a company system to keep people from flooding upper management with questions.

Keep up the calls. BTW - I know they read this - TOO BAD.

PM and we can talk - you won't like what I have to say. I can pass on my cell number. BTW the frame design and PRODUCTION SYSTEM is flawed, they have admitted such with the stiffining kit.
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Old 12-08-2010, 06:40 PM   #195
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I would call Jackson and ask for the correct address for Bob Wheeler, President of Airstream Inc. and Richard E Riegel Chief Operating Officer, it was under his so called successful watch that your unit was made. I would write them directly explaining your problem and including the URL for this thread. They will do nothing until they begin to see it effecting future sales.

Additionally I would copy the Officers of Thor Corp, there names and address can be found on this page.
THO Profile | Thor Industries, Inc. Common St Stock - Yahoo! Finance
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Old 12-08-2010, 07:34 PM   #196
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Quote:
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By the way my '03 only has 18,700 miles on it. I have always towed correctly, have not done any 'off roading' and have taken extremely good care of my trailer. I am the original owner and have all the paper work for everything that has ever been done. I am beyond upset, concerned and freaked out. It's not as if I can cruise to Ohio and have the factory take care of this and so far in my research there isn't an Airstream Dealer near me with a good reputation. If someone knows of a place in Arizona where I can take my trailer to have her repaired and have peace of mind please let me know ASAP. Obviously I spent a lot of money on my Airstream and was planning on a long and happy future of traveling. I feel like someone punched me in the stomache and walked away laughing.
Julianne, Unfortunately, no matter what repairs we have done, none of us will ever have peace of mind or faith in Airstream. Jim
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