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Old 07-01-2007, 07:40 AM   #15
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Update - Trip to Jackson Center

Just got back from the Airstream factory in Jackson Center, OH. After sending them the pics of the frame, they got back with me and offered to repair it if I was able to get it up there to them. Made the trek out there last weekend; they had it in the shop and working on it first thing Monday morning. The trailer was finished Thursday afternoon and, looking at the work they did, I will say the frame is stronger than new. They straightened out the defects, welded a reinforcing "C" channel in, along with support brackets on the outriggers. They even covered it as a warrantee repair, though the warrantee had run out 6 months ago.

I can't say enough good things about Airstream and their customer service. Prior to calling the factory, the dealers I called said they were too busy wouldn't even look at the trailer for over a month. Airstream took the trailer in with two days notice and even finished the work early as they knew we were on a tight time schedule. Everyone we dealt with at the factory and service department was incredible. We have never been treated so well by a company. Taking the tour also provided alot of insight how these trailers are built (by people, not machines) and gives me even more confidence in the quality and longevity of AS trailers.

So, everything is back together now. Will be repairing the floor sometime down the road. The fix should be easy; planning to wait until we have more time to replace the floor covering. For now we simply had a 3/8" piece of plywood attached to the underside of the floor, just to give it increased strength. The only thing noticeable is a small ridge across the floor.

In the end, it was a blessing we overfilled the water tank. Had we not, we never would have seen the damage to the frame.

Thanks again to all for your help and advice. jk
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Old 07-01-2007, 08:33 AM   #16
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Wonderful outcome!

Congratulations on the wonderful end to this chapter of your story. I'm glad to hear you had a strongly positive experience at the factory service center, just what's to be expected. They are good and very competent folks at the Mothership. Now, reward yourself with some camping.
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Old 07-01-2007, 09:30 AM   #17
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It is reassuring to know that the factory was able to address your needs quickly and effectively. Congratulations.

Barry
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Old 07-01-2007, 06:34 PM   #18
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hi jk'

it's good to read the repairs have been partially completed...

also that u had a good experience in j/c...

yes they do reasonably good work there....

otoh, they SHOULD! it is the factory!

it's great they covered this after your warranty expired...

but lets not forget the COST of travel to ohio...

also, they don't do this work out of the goodness of the collective hearts...

IT IS LIKELY that damage happened during assembly and AT the factory.

they've seen it before. they've repaired it before.

having a structural warranty that only lasts 2 years is a joke...

cosmetics sure, appliances ok, but FRAME and SKIN and FINISH only 2 years?

on a trailer advertised to last for decades?

and would you be shocked to know the factory has considered shortening that basic warranty to 1 year?

see they are getting KILLED on service issues and essentially rebuilding/repairing basic structural issues.

is is a HUGE problem on modern units...

that isn't widely known...

yet.

they are doing frequent and regular partial rebuilds on newer units for frame, skin and major structural defects/failures/issues..

cheers
2air'
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Old 07-02-2007, 08:09 AM   #19
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Quote:
Originally Posted by 2airishuman
hi jk'

it's good to read the repairs have been partially completed...

also that u had a good experience in j/c...

yes they do reasonably good work there....

otoh, they SHOULD! it is the factory!

it's great they covered this after your warranty expired...

but lets not forget the COST of travel to ohio...

also, they don't do this work out of the goodness of the collective hearts...

IT IS LIKELY that damage happened during assembly and AT the factory.

they've seen it before. they've repaired it before.

having a structural warranty that only lasts 2 years is a joke...

cosmetics sure, appliances ok, but FRAME and SKIN and FINISH only 2 years?

on a trailer advertised to last for decades?

and would you be shocked to know the factory has considered shortening that basic warranty to 1 year?

see they are getting KILLED on service issues and essentially rebuilding/repairing basic structural issues.

is is a HUGE problem on modern units...

that isn't widely known...

yet.

they are doing frequent and regular partial rebuilds on newer units for frame, skin and major structural defects/failures/issues..

cheers
2air'
That may be true, and 2 years is a pretty short structural warrantee; however, does any travel trailer have more than a 2 year warrantee?

It is also very possible that a structural weakness in the frame from the factory resulted in or at least contributed to the damage. If that is the case, hopefully they are using my and other's examples to improve the frame design. It is also possible that the previous owner did something very stupid and either didn't realize the damage caused or quickly traded it in instead of pursuing repairs.

What I am most impressed with is the attitude and helpfulness I experienced with their customer service. I called them to ask for advice on how to fix. I never asked nor expected them to offer to fix it for me. After several dealers wouldn't even look at the trailer because they were "too busy", AS offered to fix it at no charge, even taking it in at short notice and repairing in a very short period of time when I explained to them my short time schedule. I have very rarely gotten this level of service from a major company and it has greatly increased my confidence in AS trailers and the company's willingness to stand behind them.

Yes, it cost a bit to get the trailer to OH but in my view quite worth it to have the trailer repaired right. We now have the confidence it will last us a long, long time (though time will tell).

Airstreams I know have their problems, like all vehicles. However our main motivation to buy one was simply this: you don't see alot of 30 year old travel trailers on the road today, but you do see a fair amount of 30 yo Airstreams.
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Old 07-02-2007, 10:17 AM   #20
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Hey JK,

I tried the link to your overfilling thread but it doesn't work for me. I'm currious about this because I fill my tank until water starts coming out of the over-flow tube. Maybe I shouldn't.

Can you repost link?

Thanks.

Jonathan
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Old 07-02-2007, 10:31 AM   #21
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Quote:
Originally Posted by crazylev
I fill my tank until water starts coming out of the over-flow tube. Maybe I shouldn't.
hi lev

here is the thread link

http://www.airforums.com/forums/f443...ank-33300.html

the fill tube and over flow vent are low pressure systems...

filling until the vent burps water isn't an issue...

water fill PRESSURE is.

IF the filling pressure is too great or the main fill port is 'sealed' by the water hose....

problems can happen.

typically the fill tube or vent tube will pop loose from the tank.

so a simple approach is to just not fill the tank with the water open full bore...

IF there is significant filling pressure.

and don't seal the hose to the fill tube...

cheers
2air'
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Old 07-02-2007, 10:54 AM   #22
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Thanks 2air.

DaLev
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Old 07-02-2007, 11:14 PM   #23
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Hi, crazylev. The actual cause was a kinked vent tube; No where for water pressure to go.


Hi, JK3500. Make sure you let your wife know it wasn't her fault. I would be happy that Airstream did that much for you, out of warranty, but being the kinked vent tube caused the floor dammage, it would have been nice if they fixed that too.
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Old 07-03-2007, 07:42 AM   #24
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Quote:
Originally Posted by ROBERTSUNRUS
Hi, JK3500. Make sure you let your wife know it wasn't her fault. I would be happy that Airstream did that much for you, out of warranty, but being the kinked vent tube caused the floor dammage, it would have been nice if they fixed that too.
Good point. She knows. Frankly, after discovering the frame damage, the water tank issue became a small problem and in the hectic-ness of the last week, the vent tube largely forgotten. I didn't even talk to Airstream about it. It is possible they might have fixed the floor, had we discussed it and if more time was available. As it was, I had only 4 days for Airstream to fix the frame and replace the tank and hardware as we needed to get back to Colorado. As it was, they barely got everything done in time for us to head back.

I do need to check the vent tube again, to ensure it is not still kinked. Thanks for the reminder.... jk
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Old 02-11-2009, 04:34 PM   #25
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Quote:
Originally Posted by JK3500 View Post
Just removed the fresh water tank on our 2005 22' International we purchased in February to replace due to overfilling (see http://www.airforums.com/forums/f443/overfilled-water-tank-33300.html). Tank came out easily, thanks to the advice from other forum members. However, once the tank and cover were removed we discovered a bent frame. There is no way this was caused by overfilling the tank, however we never would have noticed it had we not removed the tank as it was hidden by the tank cover.

The first two pictures are of the right side frame just forward of the wheels. You can see the bend in the lower section of the frame. Not seen is that the vertical section is bent inward, and there is about a 2" horizontal crack just behind the electrical lines (where you can see the rust spot). Picture #3 is the same section but from the outside. The crack is just above where the outer sub-floor starts (you can see a bit of rust there). Picture #4 is of the left side of the frame, from the inside, showing a similar but much smaller dent on the lower section of frame. No crack here and the vertical section is straight. The last picture is of the cracked floor caused by the overfilled water tank.

We are pretty disappointed in finding this on a 2 year old trailer that we've owned for less than 6 months. The funny thing is we never would have found it had we not had to remove the tank.

So.... How bad is it and what do we need to do to repair? Can we simply have the frame pounded straight and some reinforcing pieces of steel welded on? Can we leave it alone? (the crack makes me think no).

Please help. Appreciate any information you can provide. jk
i have a 22' peace of **** also. since i have owned it i have nothing but trouble with the frame. at one point it cracked so much that it was untowable! now after having it repaired when i travel i look for cracks every time i stop. i use my gps to look for welding shops. i am not happy with this tr and the factory says it must be my driving or something. it is my problem.
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Old 02-11-2009, 06:20 PM   #26
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What do you tow your trailer with? Do you use a weight distrabution hitch? How many miles are on the trailer? Im very curious. I also own a 22' CCD. Thanks in advance
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Old 02-11-2009, 08:47 PM   #27
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I had an early (2003) International 22

The rated carrying capacity was almost zilch on mine. They later added, as I remember, 400# to the carrying capacity. I don't know whether they changed the trailer or simply juggled the numbers.

The frame on those trailers was way too weak. I had to have the fix welded on my frame aft of the wheels because the weight of the rear galley was bending the frame. When I realized just how poor that trailer was, I traded for a 25' Classic (good)and later for my current 28 Classic (great).

Those International 22 trailers were Airstream's toe in the water for the new style laminated cabinets. I don't think they realized just how heavy the cabinetry would turn out or ever really checked after they were built.

By the way, I used a weight distribution hitch with 550# bars.

Airstream's so called engineering is a joke. They built the first 34 slideout and never upgraded axles and tires until the poor buyer finally made it back to the factory after a trip from hell.
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Old 02-12-2009, 11:58 AM   #28
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I have had so many frame problems with my 2003 22' int that i can't list them all. right now it has been welded and patched and i still don't have any confidance that i can travel with it. it is a serious design defect and the factory has not come to grips with it.
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