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Old 09-26-2003, 06:55 AM   #29
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Craig,

What type of Airstream did you purchase? How was the trip?

Josh
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Old 09-27-2003, 03:39 AM   #30
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2004 Safari 25 B . Had a hard time making my mind up between the Safari's and Internationals . Finally went with the Safari as I feel it's more trailer for the money , but that is my opinion . Trip was just a little shake down overnighter . everything worked out great . Got a little chilly ,ran the furnace for a little while , still had a little smell , but I was warned in advance so expected it . Other than that, everything was perfect . I like the lay out and large bath and the big refrigerator . This is traveling in style , answered a lot of questions in the campground from people who appreciated my silver bullet. Really a lot of fun . This thing towed as advertised . I owned a fifth wheel a long time ago , maybe it's just my enthusiasm and excitement , but it sure seems like it tows as good as it did . Bottom line , I'm really happy !
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Old 09-27-2003, 05:34 AM   #31
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Craig,

It sounds like you were really happy with the price that you paid and the pdi that the dealer gave you. Would you mind if I asked which dealer you bought it from and what type of % discount they passed on to you?

Josh
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Old 10-14-2007, 07:30 PM   #32
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Predelivery Inspections

I am in the process of ordering another A/S and have read all the threads pertaining to PDI's. I concur with Andy's comments and know where he is comng from. However, having been in the auto dealership business, busting knuckles and listening to verbal sale promises made to cusomters, I have two questions;
1) In the RV business, are PDI's paid by the manufacture?
Apparently not. In the car business they are.
2) Are the techs paid hourly or flat rate?
The hourly pay generally favors the customer while flat rate benefits the dealer. Given the fact technicians are like a bag fruit (you can't see all you get in the bag - some real good some not so good), the quality of the PDI will vary from thorough to pencil whipped. The customers are the real winners or losers in these situations. Unfortunately, customer service is not what it use to be! The sharing of information in this forum is great.
Thanks to all, Larry
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Old 10-14-2007, 07:40 PM   #33
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Flat rate vs. hourly rate both have pros and cons. Hr'ly isn't a benefit to the customer or the dealer and neither is flat rate. As long as the dealership has the proper quality control measures in place it doesn't matter what the method is used to calculate wage. And that's all flat rate and hr'ly are. different methods to calculate wage. A stong flate rate tech with proper quality control is as good as it gets
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Old 10-14-2007, 08:12 PM   #34
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Quote:
Originally Posted by RIstream'n
Flat rate vs. hourly rate both have pros and cons. Hr'ly isn't a benefit to the customer or the dealer and neither is flat rate. As long as the dealership has the proper quality control measures in place it doesn't matter what the method is used to calculate wage. And that's all flat rate and hr'ly are. different methods to calculate wage. A stong flate rate tech with proper quality control is as good as it gets
Amen. There are good techs and can be hard to find. You have some that cut corners regardless of how they are paid.
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Old 10-15-2007, 05:59 AM   #35
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You're right and that's where the dealership's quality control measures come in. It does come down to good techs and controls.
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Old 10-17-2007, 01:38 AM   #36
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We are headed out tomorrow to visit our potential dealer in Spokane. They might be reading this so tomorrow they will be extra special nice to customers thinking I am comming? Anyway...The reason I am going to the dealer is two fold....of course to look at the Airsteams on the lot but I am far more interested in getting to know the dealer. I want to know what I can depend on after the sale. I hear good things about them and I hope I get that warm and fuzzy feeling. I am a tough sell...to the point of embarrassment at times when I smell a scam artist. I think I am extremely informed but of course I need more hands on..thus part reason for the trip.

PDI and walk through in my opion should be preformed by someone who likes not only the sale but likes to get to know their customers on a personal level. If you can't do that as a dealer....or simply don't like people....bad things happen.

I am willing to negociate a fair deal... I understand what it takes to keep afloat in business. But I will not tolerate a "theres your rig...hit the road" kind of attitude. Or "you paid low book so we don't do detail with you as much as someone who paid full price". A PDI inspection had better be just that...done in detail. If I can find a problem in a walk through...dont tell me YOU missed it as a dealer. A delivery walk through should take as much time as the buyer needs. All systems should be operated with the dealer and customer persent. I am loyal to a good dealer. I bought all my new cars in my life at the same dealer because they gave me good customer service Before and AFTER the sale.

I spend money where I feel the customer comes first. NOT a lot of dealers reflect that attitude.
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Old 10-17-2007, 09:50 AM   #37
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Thumbs up PDI are good guys..

Having worked at a former A/S dealership, one of my main functions used to be: PDI of all incoming units before the dealership accepted delivery of the unit from the factory. The new units were all vigorously inspected for defects or damages in transport. Any defects or damages, either from transportation and/or factory, was duly noted. These were noted and would then be passed onto the shop manager for immediate correction. This information was very detailed as the forms were used to bill Airstream for all shop labor time and materials used. The PDI also had the power to send a unit back to the factory if it was damaged beyond normal repairs. Example: One special order unit, upon arrival and, the operator having disconnected the TV, moved it forward from the unit. Fine, except he left his motor running. When I was coming out to inspect it, much to my horror, I saw his TV moving in reverse. The poor guy, not thinking, jumped in front of the A/S and try to stop the TV with his body. I jump'd into the TV's cab and slammed on the brakes. The operator just barely avoided severe bodily injuries. Unfortunately, the A/S unit was struck & pushed backwards under a guardrail behind it. Damaged was done to the bumper and, the entire rear panel. It was rejected and, send back to the factory.
Depending on the new owners experiences level, I would always spend a minimum of 2 to 3 hours walking the new owners thru the entire unit showing them where everything was located and how to operate it. The entire paper works was gone over. Who was responsible for what warranty and just how long each item was covered for repairs and, I made sure they understood everything needed to be filled out ASAP. After all, there was monies that I didn't get unless they did their part. Quite often, I spend over 4hrs with a brand new owner, if needed. While I was doing this, the tech from the shop would be setting up their TV for towing the trailer. The involved installing brake controller, wiring, checking out the lights system, brakes, tow bars, etc. By the time I had finished the walk thru, which normally would terminated outside with the awning being opened and closed, etc. The shop tech would explaine and, in many cases, take the new owners for a test drive in the lot. Yes, there's alot of details to be covered and, if you feel that you are not being informed properly or treated right, You have the right to and should demand it. Just thought I would share..
ciao 53FC
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Old 10-17-2007, 08:20 PM   #38
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Pdi

Good incite 53Flyingcloud! I wish everyone took pride in their job, the necessary time and was as thorough as you!!
Dford79 also hits the nail on the head "customer service". Owner loyalty is worth a lot and "service after the sale" can't be over emphasized.
Larry
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Old 10-17-2007, 08:32 PM   #39
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Thumbs down Standards??

Quote:
Originally Posted by frozen chosen
Pick, Do you mean dealers usually charge for this? or overcharge, I guess. I'm assuming AS sets some standards for their dealers to make sure what is delivered meets whatever standards they have set.
In my experience Airstream sets no standards or guidelines, if you have

the money.......... your a DEALER.

Anyone have proof too the contrary??
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Old 10-17-2007, 08:45 PM   #40
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Well

Quote:
Originally Posted by ROBERT CROSS
In my experience Airstream sets no standards or guidelines, if you have

the money your a DEALER.

Anyone have proof too the contrary??
The former Airstream dealership in New Hampshire lost their business because Airstream pulled the plug on them.. I don't think money was the main issues.
They still have two HUGE Harley dealerships here in the area.
ciao
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Old 10-17-2007, 09:03 PM   #41
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Standards

Quote:
Originally Posted by 53flyingcloud
The former Airstream dealership in New Hampshire lost their business because Airstream pulled the plug on them.. I don't think money was the main issues.
They still have two HUGE Harley dealerships here in the area.
ciao
53FC
AND TRY TO GET A HARLEY DEALERSHIP WITH JUST MONEY...GOOD LUCK.

TALK ABOUT CORPORATE STANDARDS!!!!!!!

and how do we know AS pulled the "plug"?
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Old 10-17-2007, 09:27 PM   #42
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Good Question

Quote:
Originally Posted by ROBERT CROSS
AND TRY TO GET A HARLEY DEALERSHIP WITH JUST MONEY...GOOD LUCK.

TALK ABOUT CORPORATE STANDARDS!!!!!!!

and how do we know AS pulled the "plug"?
With all due respects, this I do know.
1.I was not a principal in the business, period
2.The franchise ultimately went to a well respected RV Maine dealer.

The rest is mot the point.
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