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Old 08-04-2007, 09:36 AM   #15
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I bought my trailer from out-of-doors mart. Nice folks and reasonble service dept.
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Old 08-04-2007, 10:01 AM   #16
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Dealers

I bought my 2004 International from Bates. 2 big issues.
1-the thing caught on fire on the way out of the dealer. I am being a little dramatic, since the fire was really just insulation burning inside the rear wall and fixed easily. Heres what happened. When changing the license plate mount the sales associate screwed the mount into the positive wire for the light. Could have happened to anyone and they did fix it (and fixed it correctly) the next day. But the real issue was the chrome license mount was rusted and they weren't planning on changing it out, which leads us to the second issue.
2-Our trailer frame and various fixtures were rusting leaving the dealer and got a lot worse over the next year. It was not a failure concern, but a $45,000 trailer should not even have cosmetic rust in the first 2 years. AIRSTREAM DOES NOT WARRANTY RUST! So don't buy a trailer with even a hint of the stuff because no one will take responsibility for it.

I have had my Airstreams serviced at Colonial and Out of Doors Mart. Out of Doors Mart is one the old line dealers and is truly excellent. Colonial has a great selection, website and management and continues to improve with age. I had some initial issues with their service department, but then they made a wholesale change in the department and things went really well. At the end of the day, I would recommend them because they seem like they really care and are going to be in business for the long run.

On a deeper level, by far the best RV dealer I have worked with is Three Way in Atlanta. Of course they dropped Airstream a few years ago and have never looked back. But remember, the old airstream dealers still do a great job with after warranty service. For your information Lazy Days in Tampa has done a great job over the years for my parents' SOBs.
Just my 2 cents worth.
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Old 08-04-2007, 10:35 AM   #17
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Hi: We are snowbirds living in Largo Fl. and have had good experiences with both Sanders and Bates. Bates has the larger inventory but we really prefer Sanders even though they are further away from us. Sanders has always seemed more flexible in getting us into their service schedule. Another reason for choosing Sanders is that it is a convient jump off point for us to camp at Cedar Key!! Good luck.
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Old 08-04-2007, 10:44 AM   #18
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I'll second Molly's recommendation of BT Camper Sales here in the STL area. I've purchased 2 Airstreams from them. They've got a great service department and a dynamite prep guy. They have full hookup facilities at the dealership and they will have you overnight to make sure your trailer is ready to go before you leave for home. As a matter of fact they don't even get into the paperwork and payment until the following day. That let's you get your orientation and a night under your belt.

They also have a large stock of trailers in inventory so you would get a good idea of what the different models are like. Nothing like walking through them rather than looking at pictures.

Jack
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Old 08-04-2007, 02:09 PM   #19
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2004 25' Safari
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I bought our Bambi from R & R RV sales in Gilman, IL. Not a bad deal, but the dealer at the time didn't know the product they were selling. In addition, they took all day to get a hitch put on my car and the owner at 5pm on the nose, flew out the door and the tech guy was pretty close to stopping too even though he wasn't done.

When it came time to upgrade to the Safari, I shopped the web and made calls, including R & R RV, and they actually got upset that I would actually shop them....so I wound up buying from Paul Sherry RV in Piqua, about 15 miles from the factory. From time to time I look around and I found one at Sherry again, and they were very take it or leave it, so I left it.

I took the advice of Jack and called Bill Thomas and talked to "Mac". Nice guy, seemed honest and frankly, if I were to buy one, I may make the trip to STL to do it given how comfortable the conversation went, and how many folks liked their exp with the dealership. They actually have a few 31 footers out there, but I may wait until after the season and if they are there.......
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Old 08-04-2007, 02:35 PM   #20
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We traded our 22' International in for our current 30' Classic at Camper Clinic II in Buda (right outside of Austin). Good deal, nice staff and the service dept. has been really good. When we were in the process of moving, they let us store our A/S there for close to a year... didn't charge us a nickle! We like the folks and browsing the lot (chock full 'o Airstreams!), is a real blast!
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Old 08-04-2007, 02:45 PM   #21
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I bought my Airstream from Bates RV - right in your neighborhood. I bought my Quiksilver sight unseen (other than photos) and they arranged to have it towed up to New Jersey. I have nothing but good things to say about them.

My experience with Colonial Airstream is more mixed. The sales staff was great - in particular Patrick Botticelli was knowledgeable and customer focused. The service department was a different story - after a few weeks of unreturned phone calls, lost emails, and bizarely uninformed conversations (I had to tell them that yes, you can upgrade the axle on a Bambi, yes it is OK others have done it before, yes it was Airstream that told me this) I finally gave up and had Jackson Center do the work.
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Old 08-04-2007, 03:19 PM   #22
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Quote:
Originally Posted by ljmiii
My experience with Colonial Airstream is more mixed. The sales staff was great - in particular Patrick Botticelli was knowledgeable and customer focused. The service department was a different story - after a few weeks of unreturned phone calls, lost emails, and bizarely uninformed conversations (I had to tell them that yes, you can upgrade the axle on a Bambi, yes it is OK others have done it before, yes it was Airstream that told me this) I finally gave up and had Jackson Center do the work.
Judging from the quality of work Patrick does, one can imagine how frustrating your experience is for him... His web presentation of Airstreams is outstanding - significantly more impressive than what Airstream does.
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Old 08-04-2007, 06:47 PM   #23
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We have enjoyed our dealings with Airstream of Chicago. Their pricing seems to be very aggressive and they seem to be very ethical. I suggest you speak with Scott Mattera. He is quite knowledgable having been a long time AS owner and the current manager of the dealership. If you speak to him, please tell him I said hello.

Regards,

Jerry McMunn
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Old 08-04-2007, 07:54 PM   #24
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Quote:
Originally Posted by JerryMcMunn
We have enjoyed our dealings with Airstream of Chicago. Their pricing seems to be very aggressive and they seem to be very ethical. I suggest you speak with Scott Mattera. He is quite knowledgable having been a long time AS owner and the current manager of the dealership. If you speak to him, please tell him I said hello.

Regards,

Jerry McMunn
I too dealt with them and found that they were kind of take it or leave it as well when I came across a possible unit I was thinking of upgrading to. They had a new, untitled, prior year model on the lot, sitting for some time and I wasn't trying to get it for nothing, but they weren't willing to work the deal, they wanted way too much for the unit, given that it was already a year old by model year standards and I wasn't willing to pay a hefty some, only to loose even more when I took it off the lot because the NADA value already had it as a sunk cost because it was already a model year old. Scott, or whomever I spoke with just couldn't understand the fact that given it's age, regardless of untitled, it was worth less than a 2007, when other dealers were selling the same trailer for $54k, he wanted near $60k for it and wouldn't budge. They also tried to get me to agree to a trade in of less than wholesale, yet he wasn't giving me the 2006 unit at wholesale. Most place either do retail to retail or wholesale to wholesale (or pretty close), US Adventure RV AKA: Airstream of Chicago didn't work that way...... Needless to say, I passed.
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Old 08-23-2007, 08:24 PM   #25
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I introduced my wife to Airstream at Paul Sherry,Piqua. The saleman stayed with us the whole time.Maybe he thought we were gonna steal one.LOL.They were curtious and answered all our Q's.even knowing from the outset that we were LOOKING.
They are nice people but high priced.We are still looking.
Roger
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Old 08-24-2007, 01:52 PM   #26
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Another positive for Colonial!

We have just returned with our new 2007 FB 25'. We traded our 2007 23'.

Colonial was quick to offer what we felt was a fair trade. When we arrived, after our 1300 mile trip to NJ, our new AS was hooked up to power, very cool, all curtains open, all lights on, refridgerator working, propane tanks full, everything checked out. They transfered our Hensley us and installed two MaxxAir vent covers. All very professionally done.

It was a long trip for us, but worth it . We (I) wanted a FB and did not care if it was a 2007. Fine with me. A few other 25' 2007s were available at other dealers, but Colonial was the best for us.

Also had some favorable talks with Airstream of Arkansas, but they did not have the unit I wanted and I did not want them to find one for me. They did offer.

Service may be an important part of the purchase, but it seems like problems are more apt to come up while on a trip, far from the dealer. We ended up with an independent repairman, rather than an Airstream dealer or Dometic service center. A trip to Jackson Center takes care anything that can wait. That, plus checking out the factory and staying at their port are interesting things to do.
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Old 09-06-2007, 01:01 AM   #27
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Hello.......used to live in San Diego....could only find what I wanted in San Diego or so we thought!!....so off we went...while we were there another dealer (not airstream) mentioned that the owner of Southwest in Irvine was a really great guy....everything about them was #1..our original plan to buy in San Diego went sour and that is putting it mildly....so called S.W.they didn't have what we wanted . Bummer...some fast reasearch and found what we were looking for in Las Vegas at Pat Clarks ...paid for it over the phone sight unseen....our salesperson's name is Steve and I have to say he was great! professional....polite ...honest ...straight forward...never did I feel like he was pulling one over on me!!! Picked it up today....not one problem or delay.....it was a good thing our other deal didn't work out....we ended up with a newer model and a much better price.....one other Airstream dealer we would have gone to without hesitation is Sutton RV..
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Old 09-06-2007, 02:55 AM   #28
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Buyer BEWARE of the Airstream dealer in Santee, CA....
I had a great experience at Pat Clarks in La Vegas...Have heard really goods things regarding Southwest in Irvine, CA and RV Sutton in Oregon....
Best of Luck
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