Generally speaking, in dealing with any service business (and Airstream Dealers and RV repair are no exception) I expect what I am told will be done and when it will be done has little relationship to the final outcome.
My pet peev of the moment:
Not to name names but after I took 15 minutes to explain my problem to the only Albuquerque Airstream dealer, I believe the only New Mexico Airstream Dealer, and making a service appointment I was politely but curtly told "I'm sorry sir but we don't work on any unit more than 15 years old.
Tangetially, Garden of the Gods RV Park in Colorado Springs will not let a Airstream more than 15 years old in their park. No matter how shiney.
I think there is a policy once they have your coach and/or your $ if they hassle you enough you will just go away! I have found persistant whining is about the only workable solution.
Is this vintage aluminum discrimation or what
Don't mess with me I'm a cowboy from the Bronx!