Reply
 
Thread Tools Search this Thread Display Modes
 
Old 09-12-2018, 09:59 AM   #29
2 Rivet Member
 
2016 30' Classic
Hot Springs , Arkansas
Join Date: Jan 2015
Posts: 67
What StuartsDad Said

Vet the dealer. Look online for reviews of the dealership in general, and specifically the Service Department. That will determine your longer term experience as an Airstream Owner.
__________________

Johndews is offline   Reply With Quote
Old 09-12-2018, 10:35 AM   #30
Reads a lot

 
2017 30' Classic
Titusville , Florida
Join Date: Dec 2016
Posts: 1,108
Images: 1
Not trying to be a Debbie Downer I feel pretty strongly about doing research about what I spend my hard earned money on. Mr. Google and YouTube are helpful and this forum is absolutely invaluable to new Airstream owners. Being an informed buyer is your best protection against further disappointment down the road. I want you to to be that informed buyer. Do you have your post delivery inspection checklist ready? Hopefully, you do know that a lot of buyers spend the night in the AS on the dealers lot just to make sure everything is working like it should. What WD/anti-sway hitch are you planning to use? Have you already purchased your after market TPMS? What are some of the more common “issues “ that your model has had, they all seem to have a few? Are you prepared for that first shake down trip?
If you have answersed yes to all, then the sales guy is pretty much not necessary. I bought mine AS from the dealer in NJ even though I lived in Atlanta at the time because they offered the best deal on the model I wanted. Well, actually they were the only dealer that even had the model I wanted. My point being, the sales guy, is a nice to have but not a need to have. I negotiated my purchase over the phone, when I went to pick up my trailer I said Hi to Patrick but then the rest of the time I was talking to the Manager or the service department.
Most complaints from new AS is the lack of QC and dealers who are not setting up the trailer properly. Take a look at all the issues the Basecamp has had, or the nest, or the Classic. As long as you know there may be some serious learning curve for you and possibly trips back to the dealer where your trailer will set for months while you wait to have it repaired then your post purchase experience will likely be pleasantly surprising. How handy are you with plumbing, electrical, brakes, basic repairs? I couldn’t begin to tell you the stuff I have learned after I purchased AS. I had no idea that I would need to carry an entire RV repair shop with me. Let me give a more precise example: last weekend I had a leak, a pretty serious leak that could not be ignored. With the help of a much more experienced AS owner I was able to locate the leak, find the cause, get the faulty part removed, ordered the new part and I will be I installing it when it arrives later this week. Tracking down the leak took all of Sunday and into Monday, getting the (expletive) part out took most of Tuesday, today there is no water in my AS and won’t be until I get the new part, then I get to spend probably another day and getting it in. So almost a week to fix a leak. If I took it to a dealer it would set on the lot for God knows how long ( a month or more) before they could even trace the leak, then have to wait for the part, wait some more time (another month ) before they could get back to my AS and install it. I just want to make sure you know what you’re getting into. If you are not afraid of DIY then great, if you’re not into that, well, your AS may set on the dealers lots for most of the camping season. Many a Airstream owners have had their entire vacations canceled because of one little part, that is especially true of those folks that have actual jobs they need to go to daily.
Just want you to be informed, that’s all.
__________________

__________________
Lauri

She Believed She Could so She Did.
kendrick.l.j is offline   Reply With Quote
Old 09-12-2018, 06:08 PM   #31
4 Rivet Member
 
2019 22' Sport
Quartzsite , Arizona
Join Date: Aug 2018
Posts: 285
Quote:
Originally Posted by kendrick.l.j View Post
Not trying to be a Debbie Downer I feel pretty strongly about doing research about what I spend my hard earned money on. Mr. Google and YouTube are helpful and this forum is absolutely invaluable to new Airstream owners. Being an informed buyer is your best protection against further disappointment down the road. I want you to to be that informed buyer. Do you have your post delivery inspection checklist ready? Hopefully, you do know that a lot of buyers spend the night in the AS on the dealers lot just to make sure everything is working like it should. What WD/anti-sway hitch are you planning to use? Have you already purchased your after market TPMS? What are some of the more common “issues “ that your model has had, they all seem to have a few? Are you prepared for that first shake down trip?
If you have answersed yes to all, then the sales guy is pretty much not necessary. I bought mine AS from the dealer in NJ even though I lived in Atlanta at the time because they offered the best deal on the model I wanted. Well, actually they were the only dealer that even had the model I wanted. My point being, the sales guy, is a nice to have but not a need to have. I negotiated my purchase over the phone, when I went to pick up my trailer I said Hi to Patrick but then the rest of the time I was talking to the Manager or the service department.
Most complaints from new AS is the lack of QC and dealers who are not setting up the trailer properly. Take a look at all the issues the Basecamp has had, or the nest, or the Classic. As long as you know there may be some serious learning curve for you and possibly trips back to the dealer where your trailer will set for months while you wait to have it repaired then your post purchase experience will likely be pleasantly surprising. How handy are you with plumbing, electrical, brakes, basic repairs? I couldn’t begin to tell you the stuff I have learned after I purchased AS. I had no idea that I would need to carry an entire RV repair shop with me. Let me give a more precise example: last weekend I had a leak, a pretty serious leak that could not be ignored. With the help of a much more experienced AS owner I was able to locate the leak, find the cause, get the faulty part removed, ordered the new part and I will be I installing it when it arrives later this week. Tracking down the leak took all of Sunday and into Monday, getting the (expletive) part out took most of Tuesday, today there is no water in my AS and won’t be until I get the new part, then I get to spend probably another day and getting it in. So almost a week to fix a leak. If I took it to a dealer it would set on the lot for God knows how long ( a month or more) before they could even trace the leak, then have to wait for the part, wait some more time (another month ) before they could get back to my AS and install it. I just want to make sure you know what you’re getting into. If you are not afraid of DIY then great, if you’re not into that, well, your AS may set on the dealers lots for most of the camping season. Many a Airstream owners have had their entire vacations canceled because of one little part, that is especially true of those folks that have actual jobs they need to go to daily.
Just want you to be informed, that’s all.
Yea,

You win the Debbie downer prize!


".....trips back to the dealer where your trailer will set for months....."

C'mon man! How many of you bought a brand new AS only to have it set for months at the dealer waiting to be fixed?!

I doubt there would be much of an AS business left if this was remotely true.

Why in the world would you want to put such thoughts in peoples minds?!

So it took you 2 days to find the leak but it would take experienced service guys months? Please!

I'm sorry but what is it with some people!

...geez....


R44
Rounder44 is offline   Reply With Quote
Old 09-12-2018, 06:25 PM   #32
3 Rivet Member
 
AirstreamJim's Avatar
 
2007 25' Safari FB SE
Lake Worth Beach , Florida
Join Date: Jan 2016
Posts: 194
Quote:
Originally Posted by Rounder44 View Post
So it took you 2 days to find the leak but it would take experienced service guys months?
No, it's not that it takes them months to fix it. It's that you show up without an appointment and then wait for them to get to you. The stories are legion of dealers having months-long waiting lists for service appointments. I waited three months for an appointment at a highly-rated dealer, and even waited months for an appointment at the mothership. Fortunately I could use my Airstream while we waited, but if the problems had been something that made it unusable, we would have been dead in the water.

I think Kendrick's post is definitely in the Debbie Downer category, but it's not that far off the mark if you're unlucky enough to get a unit with issues. Recognize that it's a possibility, even if it happens in a very small number of cases.

Jim
__________________
WBCCI 1433
🌴 Palm Beach County, FL 🌴
Silver Meteor - 2007 Airstream Safari SE LS 25FB
2016 RAM 2500 Laramie Crew Cab 4x4, Cummins TurboDiesel
AirstreamJim is offline   Reply With Quote
Old 09-12-2018, 07:19 PM   #33
4 Rivet Member
 
2019 22' Sport
Quartzsite , Arizona
Join Date: Aug 2018
Posts: 285
Quote:
Originally Posted by AirstreamJim View Post
No, it's not that it takes them months to fix it. It's that you show up without an appointment and then wait for them to get to you. The stories are legion of dealers having months-long waiting lists for service appointments.
Jim
Geez!

Legion?

You get 2nd place in downer division!

Legion is defined as thousands, innumerable. I can't find hardly any and no nightmare service stories.

PLEASE don't go list a bunch of worst case scenarios! I'm sure on the 10 trillion internet pages there are quite a few. I'm not interested in reading them!

Got a link to a service manual? Share that!

I don't get this super cautious pessimistic RV owner. If I was afraid of the unknown I think an RV would be the LAST thing I'd invest in!

I'd get a nice La-Z-Boy and big screen TV and put my feet and watch!

I'm getting an RV SPECIFICALLY for the adventure! I got stuck in a retirement type community and I'll be danged if I'm gonna fret what "may" happen or what happens after that? That's how these guys got here 40 years ago and do the same thing day after day!

If you haven't noticed life is kinda like the scariest roller coaster ride there is and you die at the end.

Spread some good stories while we have a chance!

R44
Rounder44 is offline   Reply With Quote
Old 09-12-2018, 08:47 PM   #34
Owners of Willie
 
2019 27' Globetrotter
Chillicothe , Illinois
Join Date: Dec 2016
Posts: 163
Fire The Salesman?

We just had the same thing happen. We had a deal all set up and our very, knowledgeable salesman left. Now nobody answers our questions.
__________________
Owner of Willie
patriciahawk is offline   Reply With Quote
Old 09-12-2018, 09:41 PM   #35
4 Rivet Member
 
2019 22' Sport
Quartzsite , Arizona
Join Date: Aug 2018
Posts: 285
Good News!

Searching Phoenix and Tucson Craigslist there are over 4000 RV's for sale.

7 are late model Airstreams and asking 88%-100% of original cost.

You'd think with "legions" getting hung up for months in repair bays there would be a few more getting dumped while they still have a shine to them in one of the RV capitals of the US.


R44
Rounder44 is offline   Reply With Quote
Old 09-13-2018, 05:29 PM   #36
New Member
 
2015 19' International
2019 27' Globetrotter
Fort Worth , Texas
Join Date: Feb 2015
Posts: 2
We bought a 2019 Globetrotter from Vogt RV in Fort Worth. Our salesman was Anthony Miller. He is EXTREMELY knowledgeable about Airstreams and went above and beyond to make sure we got the exact model we wanted. Since we picked up our trailer we’ve had a couple of glitches, one of which the service department couldn’t figure out. I called Anthony and he gave me a fix over the phone (Polk audio Bluetooth issue.)

All of that to say, if you live close enough to Fort Worth to make it worth your while, come work with Anthony. If not, I definitely think the right salesman is important before and after the sale.
MartyJS is offline   Reply With Quote
Old 09-13-2018, 06:34 PM   #37
2 Rivet Member

 
2019 23' Flying Cloud
Safety Harbor , Florida
Join Date: May 2009
Posts: 21
This is so ironic...I live in Florida and couldn't get a good enough price for our 23FB Flying Cloud...so we drove 750 miles to Southaven, MS to pick one up. Here you are driving from Ohio to Florida! Airstream buyers are the best!
dog_tired is offline   Reply With Quote
Old 09-18-2018, 02:04 PM   #38
2 Rivet Member
 
2018 23' International
Minneapolis , Minnesota
Join Date: Jul 2018
Posts: 29
Quote:
Originally Posted by Wrangler View Post
I bought my Airstream in July from a dealership that was sold. With the screwed-up-Inness of the transition, I could not get through to the service department to set up an appointment to correct some minor warrenty work. The salesman was my contact with the service department.

As I stated before, it’s your money, if you are comfortable; be happy.
Sorry to resurrect a topic that is a few days old - but it's new to me ;-)

I bought my Airstream from the same dealership as Wrangler. I ordered it and made my deposit to one company and when I went to pick it up, it was a different company. My problem - and I doubt this is unique to Airstream or this particular dealer - is that the communications and customer service were excellent... until the purchase was done. Now, I don't get responses to my questions and it has been a pain to have them deal with a couple of loose strings.

When I finally got it into the service department (to replace a DVD wire that the salesman broke in demonstrating the tv mount) I asked them to check the tire pressure and the lug nut tightness. They charged me $35 to do this!!! On an $80,000 purchase?

I noted to the dealer that there is a fair amount of surface rust on parts of the A-Frame. Crickets. Could you imagine surface rust on your new $80,000 luxury car?

I would think that work of mouth is the best advertising that Airstream could hope for. This dealership is not helping them in that regard.
Gopher John is offline   Reply With Quote
Old 12-03-2018, 08:12 PM   #39
1 Rivet Member
 
2017 25' International
Moncks Corner , South Carolina
Join Date: Oct 2018
Posts: 13
Who is this dealer anyway ? I’m shopping for my first AS and would like to avoid him!
Betterboat is offline   Reply With Quote
Old 12-03-2018, 10:44 PM   #40
3 Rivet Member
 
Join Date: Oct 2018
Posts: 151
I agree with you. I had some minor surface rust on my a frame at time of delivery and the dealer tech spray painted once we both noticed it. I didn’t even have to ask him to do this. Also they gave me a few small items and followed up with a nice thank you box that included airstream of Utah coffe mugs and some cookies.
Kanusport is offline   Reply With Quote
Old 12-04-2018, 07:16 AM   #41
Rivet Master
 
J. Morgan's Avatar
 
1972 31' Sovereign
1975 31' Excella 500
Currently Looking...
Benton , Arkansas
Join Date: Mar 2013
Posts: 5,516
Images: 11
Quote:
Originally Posted by Rounder44 View Post
Good News!

Searching Phoenix and Tucson Craigslist there are over 4000 RV's for sale.

7 are late model Airstreams and asking 88%-100% of original cost.

You'd think with "legions" getting hung up for months in repair bays there would be a few more getting dumped while they still have a shine to them in one of the RV capitals of the US.


R44


All too often internet forums become a clearing house of sorts for negative waves....



https://youtu.be/Xyh-JpWdGmQ
__________________

__________________
The fact that I am opinionated does not presuppose that I am wrong......

J. Morgan is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Lawsuit: salesman's statement of trailer suitability DHart Towing, Tow Vehicles & Hitches 31 02-24-2016 09:14 AM
Spartan Airstream trailer Vintage 1950 salesman promo trailer eBay Watch Airstreams on eBay 0 02-11-2012 05:20 PM
Need advice from an experienced tow person not truck salesman Airperson Tow Vehicles 70 06-28-2009 06:19 PM
Used car salesman parody... funny Airslide Fun & Games 13 04-23-2009 09:02 AM
FiRe, FiRe, FIRE, in the AiRsTrEaM!!!! TheBigRedTruck On The Road... 41 12-13-2008 10:29 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 06:57 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.