Originally Posted by annafallico
Does one need to purchase an extended warranty when purchasing a new AS?
We may be the rare exception, but the extended warranty (XtraRide) offered by the Airstream dealership worked out really well for us. I'm not advocating the purchase of the extended warranty, and will only tell you of my actual experience.
There are some variables to consider, such as how much you actually use your coach, deductibles, the skills and reputation of the dealership, and others that have probably escaped my mind.
Instead of typing until my finger
, I'll include this excerpt from another excellent and educational thread where I wrote of my experience. I removed some lines that weren't related to your question, and emphasized some things I felt were important:
I won't give you my opinion of an extended warranty. All I can offer is our experience. We did buy the 7 year extended warranty for the 2005 Bambi. This was the first (and last) extended warranty we ever bought on anything. But, considering the Airstream cost more than our first house, we were inclined to want some extra protection.
The dealership was reputable family-owned business, and had been selling Airstreams (and SOB's) for decades.
The offer (by the daughter of the owner) of the extended warranty was was no pressure - just take a look and think about it. We read it carefully, asked a lot of questions
about their actual experience with warranty repairs, and decided to go for it. There was a $25 deductible if the work was done at the dealership, and $50 if done at an "approved" repair shop.
Early this year, after we returned from a cross country trip, we decided to address some issues that existed prior to the trip, and some that developed during. Some existed from shortly after we bought the trailer, but were not properly handled under the Airstream 2 year warranty.
After setting up an appointment at the dealership, I wrote a list of repairs, and was careful to reference each repair item to the appropriate section of the agreement.
The list included, among other things, a malfunctioning furnace, some plumbing issues, a black tank flushing system that never worked, and a faulty AV system.
I delivered the trailer, and about 10 days later they called and said it was ready. All
issues were addressed. The cost of repairs was well over $2,100, which was more than twice what I paid for the extended warranty. My portion of the bill was about $41, which included the deductible, and the rest was for the shipping of parts. I knew about the shipping costs because I read about it in the agreement.
I realize I may swimming against the stream here, but the extended warranty worked out rather well for me.
- I took the Audio/Visual system, and the black tank flushing system problems to the dealership, along with a list of other problems, to the dealership while the trailer was still under the Airstream warranty. They said it was a loose wire for the AV (it wasn't), and didn't even repair the flushing system (I found out about that the hard way later on in the spring). Under the extended warranty they successfully repaired the flushing system, and replaced the entire A/V system
- Just before the cross country trip the furnace was acting up intermittently, so I decided to take it to a local RV repair shop. Primarily because we would need the furnace on the trip, and our dealership couldn't fit us in for two months. I made sure the "approved" repair shop had prior approval for the work. The owner of the repair shop said "those extended warranties weren't worth the paper the were written on", and that "they would find some way to weasel out of it", but he would work with us and file a claim if we liked.
The repair bill was only $80, slightly above the deductible, so we didn't bother to file a claim. He said it just needed cleaning. The furnace failed again the day after we left on the trip. It turned out that the burner had practically disintegrated, and there was a crack in the base of the ignitor. I guess they didn't catch that when they "cleaned" it. I won't be going back there.
- The dealership was easier to work with using the extended warranty than under the Airstream warranty.
If you you read through the thread, you'll find a lot of strong opinions about extended warranties. Before you decide to get any
extended warranty, read it carefully, and do some research on the company that is selling the warranty.
Most importantly, enjoy your Airstream!