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Old 12-30-2018, 10:49 AM   #15
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I know there are both good and bad dealerships out there for most everything on wheels...including new Airstreams. Personally, I've had the best experience in buying from a previous owner who KNEW the trailer and was willing to share his knowledge and experience about it. Our last recent purchase was a 2-year old Flying Cloud 25 FB to replace our older Safari that could not be any "newer", as all the issues that the new ones generally have were either already solved or even improved upon by the previous caring and skilled owners. Sure, it took some searching to find what we wanted, but besides saving considerable $$ over buying "new", our "new" FC does not come with hassles, ill feelings and wasted time for us, as somebody else has already endured all that and we are just grateful to be the beneficiaries. I would never buy new.
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Old 12-30-2018, 11:20 AM   #16
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Ugh...such short sighted dealers only can see a check in their hands but not much more than that. What a shame that they failed to do the basics and that AS doesn't care, because they can only see the check in their hands.
The big recession is coming so they will either learn to treat customers right or fail.
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Old 12-30-2018, 11:31 AM   #17
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About 7 years ago, went there a couple of times regarding parts and service. They didn’t seem too familiar with either concept. Have never been back.
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Old 12-30-2018, 12:00 PM   #18
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As others have mentioned, Colonial Airstream in NJ has a good reputation. Closer to your home, I had a very good experience last summer with the service department at Airstream Adventures Northwest in Caldwell, Idaho. I didn't buy from them, so I can't testify about that end of the operation, but I got a good feeling about the place.

I bought my 2017 International from Airstream of Los Angeles, and while I don't have any horror stories to tell, the rig needed a lot of work to fix all the sloppy manufacturing defects, and I had to ride them pretty hard to get it done. I wouldn't go back there.
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Old 12-30-2018, 12:37 PM   #19
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After much research we traveled to New Jersey and bought our FC20c from Nick at Colonial Airstream. The friendly professional staff performed an excellent delivery inspection/training session. Follow up phone calls from the dealership to make sure I was satisfied with the unit were a sign of a quality dealer. On a recent trip to Jackso Cdnter, I was told by the staff there that Colonial was one of their best dealerships.
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Old 12-30-2018, 01:04 PM   #20
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Quote:
Originally Posted by uncle_bob View Post
Hi

The unfortunate fact of life is that dealers can say in business with a high volume sales process that is backed with total incompetence in parts and service. Yes that *seems* a bit crazy, but it's a fact of life. It's unique to Airstream. It pops up with a number of RV companies. It also pops up in other areas as well.

We get used to an auto dealer model where the factory has some level of control over what the dealer can / can't do. Even in that arena, one does not have to look very hard to find that some are better than others. The big difference is that the range between best and worst it kept far closer by the controls the factory is able to enforce. The degree of control an auto company can exert is *not* the case in most other areas.

Bob
A salesperson is a salesperson. They will promise you anything to make a sale.
I established a good relationship with my auto dealer and service was great. That dealership has been sold. Based upon recent experience, I have bought my last car there. Same with my AS dealer, excellent service, salesperson still telling stories, surprised heís still there.
I do not believe the documentation you get with a new AS is sufficient. I have not found sufficient instructions for Any system, particularly subsystem (fridge, stove, etc) when I had a question or problem. You can build the best space shuttle in the world, but when you get out there and canít call AS, you are on your own.
I absolutely love my Si*nature, but buyer beware, when you hand anyone the check, you better have a good dealer, most of the time they just shrug. A good clue is if they ask you if you bought it there.
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Old 12-30-2018, 01:34 PM   #21
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I'm not sure about the sales crew at Airstream Adventures NW in Caldwell, but we were overnighting in their courtesy lot this summer when our power jack gave up the ghost. They had it replaced in just under an hour! If I were to buy a new Airstream I would definitely give them my business!

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Old 12-30-2018, 01:36 PM   #22
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Assuming your dealer is in Colorado I can understand your frustration. I tried to get some service work done there and they pretty much blew me off. I also went to both dealers with the same results.
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Old 12-30-2018, 01:47 PM   #23
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Our nearest AS dealership stated that if we buy elsewhere they will repair but it will be scheduled at the back of the line, and time in shop will be long. However, we do have independent RV repair shop that has worked on AS, but he is not certified by AS.

But my reason to post is that I came across 2 books that may be of benefit to new owners (Amazon):

Newbies Guide To Airstreaming by Rich Luhr

and

Airstream Life's (Nearly) Complete Guide To Airstream Maintenance by Rich Luhr
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Old 12-30-2018, 01:50 PM   #24
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First question I would ask of your salesperson...how many times have you camped in an AS and for how long?
I would take the bet that it's less than 20% 🥴

Spending some time learning would be nice...JC taking more of a hands-on with the dealers, a bit of a pipe dream. 😂

Bob
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Old 12-30-2018, 02:48 PM   #25
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wyo, you did not call out the dealer's name and location. I would appreciate knowing the names of bad dealers. I am in the market for possibly an Airstream Interstate in the NW.


Also, does anyone know if you buy in a state that charges sales tax, but live in a state that does not have sales tax (Oregon for example), can you get a deferral or refund on the tax? I really like Patrick from Colonial Airstream, have family in NJ and would happily fly there and drive the new class B back to Oregon if I did not have to pay the tax.
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Old 12-30-2018, 03:07 PM   #26
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Quote:
Originally Posted by Fredjacob View Post
wyo, you did not call out the dealer's name and location. I would appreciate knowing the names of bad dealers. I am in the market for possibly an Airstream Interstate in the NW.


Also, does anyone know if you buy in a state that charges sales tax, but live in a state that does not have sales tax (Oregon for example), can you get a deferral or refund on the tax? I really like Patrick from Colonial Airstream, have family in NJ and would happily fly there and drive the new class B back to Oregon if I did not have to pay the tax.
You can’t call them out by name it’s aganist forum rules I believe.
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Old 12-30-2018, 03:10 PM   #27
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Quote:
Originally Posted by Fredjacob View Post
wyo, you did not call out the dealer's name and location. I would appreciate knowing the names of bad dealers. I am in the market for possibly an Airstream Interstate in the NW.
It is forum policy to not publish names of bad dealers, as it generally turns into a bashfest, with possible legal ramifications if allowed.
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Old 12-30-2018, 03:34 PM   #28
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Disappointing Dealer/ Buyer Beware

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A salesperson is a salesperson. They will promise you anything to make a sale.

Not only is that a gross generalization, it is untrue. There sure are many poor salespeople out there, no doubt, but there are plenty of good ones too.
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