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Old 02-03-2017, 02:15 PM   #1
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2017 30' Classic
Wellfleet , Massachusetts
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Delivery Questions!

We ordered a new Classic 30''.... got a call from the dealer today with a date it is due to come off the line (April 25).

The sales person said that we come out to the dealer and inspect it, nothing will be connected or powered on. Then we pay them in full. We leave and they take a few weeks to get it ready for delivery. When we come back, we do the demo walk thru, and take delivery.

I told her that I did not plan to take delivery unless everything was working properly and all needed repairs are completed.

I am worried about paying in full before I know everything is working properly.

What is the typical process when taking delivery of a new Airstream?
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Old 02-03-2017, 02:39 PM   #2
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Before giving them anything more than the purchase deposit, you will want to personally see, inspect and control all devices on the trailer. They will get it fixed and ready if they want the rest of the $100,000+ funds. Payment in full before the personal operational inspection and you have absolutely ZERO leverage to get them to do anything. They have six months to pay Airstream in full under a generous factory floor plan.

You want absolutely every discrepancy fixed on their dime as part of their pre-delivery inspection. I have seen too many dealers try and force the retail customer to sign the paperwork and then charge Airstream for the work they were supposed to complete during their pre-delivery inspection and fix all the factory mistakes and quality control issues.

I would make it a point to be there when the unit arrives to do an initial walk around to look for obvious damage from the road trip.

We had lots of interior damage in our 2014 Classic from excessive speed bringing the unit out West to the dealership. I had driven that 2000 mile route many times myself at posted plus 5 mph (remembering that in 2014, the stock GYM ST225/75R15D tires were speed limited to 65 mph). The single driver beat my time by a lot of hours. All the defects I personally photoed and sent in an email as well as pointed out in person to the final QC officer at the factory were NOT addressed.

I would strongly suggest a different dealer with some ethics.

We have gone with a third party for all the repairs and custom work and it is done properly the first time with the appropriate parts for the job often replacing the below inferior grade parts the factory uses.

Good Luck.
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Old 02-03-2017, 03:04 PM   #3
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2017 28' Flying Cloud
Stow , Massachusetts
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Hello,
We just took delivery on our 2017 Flying cloud. We live in the town next to you.
I'm thinking we worked with the same dealer. If you would like to talk about our experince off forum just let me know.
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Old 02-03-2017, 05:35 PM   #4
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I can't speak for how other dealers perform their new trailer deliveries and PDI's. I can tell you how a new Classic would be handled at ours.
The customer orders the unit, and makes a deposit.
The customer is informed of the production and delivery dates, if known.
When the trailer arrives, the customer is called to let them know it's at the dealership, and possible pre-walk through viewing is arranged.
The customer and finance office set up a date and time for the walk-through, as well as any hitch and brake controller work to be performed. The trailer is PDI'ed prior to the walk-through time, and cleaned.
At the appointed time, the customer arrives for the walk-through. I personally perform the walk-through, and thoroughly demonstrate every single appliance and furnishing in and on the trailer, answer any and all questions, offer some tips about how to get the most out of their new trailer, and make sure they are as ready as possible to take possession.This can take several hours. After the walk-through, the customers and the finance office take care of the paperwork, while I perform any hitch or brake work, as well as address anything we discovered during the walk-through. After paperwork is completed, the trailer is hooked up to the tow vehicle, lights and brakes are checked, and we take a short test drive to make sure everything works as it should. If the customer chooses to make any upgrades, or if whatever we found during the walk-through can't be taken care of, either an appointment for the repair or upgrade is made, or the trailer is retained until the repair or upgrade can be completed.
If the customer has never owned a travel trailer before, I strongly recommend they spend the night at a local campground that is less than 5 miles from the dealership, so they have a "safety net" if they forget anything, and need to be coached.
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Old 02-03-2017, 06:17 PM   #5
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Paying in full before the dealer does their prep smells fishy to me. If it were me, I wouldn't pay in full until I'm satisfied everything is working 100%. If you can't, walk away.
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Old 02-03-2017, 07:12 PM   #6
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Yeah, I am just not getting a warm and fuzzy feeling about your dealership. I wouldn't give them another dime until you have had eyes on the unit, it is flawless, and everything has been demonstrated to work.
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Old 02-03-2017, 07:52 PM   #7
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Walk. We've purchased many RVs including four Airstreams and never hear if anything like you've been told you had to do and would not accept their terms.

Our last purchase a 2017 Classic was smooth. We went to see it after making a small deposit. Inspected, walk thru about three hours and then went in and paid for it

Bud
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Old 02-03-2017, 07:54 PM   #8
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Don't do it! Vigorously object & stand your ground, no full payment until delivery, period. No ticky, no washy!
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Old 02-03-2017, 08:19 PM   #9
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Ponce Inlet , Florida
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Our experience, they did their PDI, we did our walk through with them, then we paid. We only found one major issue. It came in with the wrong countertops!!!!!!!! We negotiated a fair settlement on the spot. If I had already paid not sure how those negotiations would have gone. Also if you have paid there is little incentive to get the PDI correct or completed in a timely manner (several weeks ???).

Like others have said no money until after their PDI and your inspection is complete.

Safe travels
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Old 02-03-2017, 08:35 PM   #10
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You do realize that once you pay and sign the papers it's a done deal.

Then they take a "Few Weeks" to get it ready???

Run Forrest Run....
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Old 02-03-2017, 09:12 PM   #11
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This is not right. We just bought a brand new AS 2017 FC23D in December 16. Put $1000 down in October. Called when it arrived. Went to dealer. They and prepped. I inspected everything for 3 hours, they worked with me, with ladders, etc and made a few minor repairs. Then I went in, did paperwork and paid. This was in Colorado. I would never pay in full before I inspected and any repairs made to my satisfaction.

This sounds like a bad deal, run away!
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Old 02-03-2017, 10:10 PM   #12
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Talk to a different sales person or sales mgr or finance mgr or general mgr. This can't be the way they do business.
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Old 02-03-2017, 11:18 PM   #13
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We bought an in stock trailer. We found that the dealer had the model we wanted. We put a deposit and chose a pick up date. We arrived, the trailer was prepped, including having the fridge on for a day, we did the orientation/inspection and then went inside to pay the balance due and finish the paperwork while one item the service person said wasn't right was replaced. I can't imagine being asked to finish paying for, or inspecting, a trailer or anything else that isn't ready for delivery and taking off the lot. We started a 10 day camping trip the day we took delivery. And then waiting weeks for them to get it ready? Walk away if you can, or at the very least, refuse to make payment until it's prepped and ready to roll. Sounds more like the dealer wants you to carry the cost. Not a good business practice. Best of luck.
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Old 02-04-2017, 04:06 AM   #14
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Hampton Beach , New Hampshire
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Warning - Will Robinson

As the robot said - Warning, Warning, Danger...

You are right to be worried! If it doesn't feel right, don't do it.

I'm gonna WAG (wild ass guess) that your dealer is in NH. I'd be happy to share the experience I had with them last year.

Please PM if that is your case...
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