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Old 03-03-2009, 09:23 AM   #1
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Any info on dealing with Colonial in NJ?

Hi there

I am an AS hopeful and am looking at a few different trailers...anyone out there got anything I should about dealing with Colonial...right now we are emailing back and forth but I am feeling a little in the darl. Current topic is a preowned, 2004 CCD ...what are the big and little questions I should be asking?

Thanks in advance! I need all the help I can get!

Nicole (the newbie)
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Old 03-03-2009, 09:30 AM   #2
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I did get a quote on some parts from them, Inland was half the price and much more knowledgeable. I don’t know anything about their trailer deals. I recommend Airhog1 of Airstream of Arkansas. Inland RV and Airstream of Arkansas have a presence on the forum which I think speaks volumes about their service and deals. YMMV.
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Old 03-03-2009, 09:40 AM   #3
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They are a used car lot turned into a dealership. They are known for their pricing on NEW rigs but having been to the shop don't expect any level of parts or service. This is surprising because in the past Airstream has had required dealers to maintain a level of parts. One customer drove from Washington state saving close to $8,000.00 on a new trailer.
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Old 03-03-2009, 09:42 AM   #4
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Colonial is also here on the forum.
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Old 03-03-2009, 09:55 AM   #5
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Have you talked to Andrew at Can-Am in London? He goes by Andrew T on the forum.
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Old 03-03-2009, 09:58 AM   #6
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I'd also give Gene @ Airstream of Arkansas a call. Great dealer, great service department. He would make it worth the drive. It was for me.
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Old 03-03-2009, 10:09 AM   #7
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From various posts here and word of mouth. They have a very good sales reputation. Made several inquiring calls myself, the sales staff seems knowledgeable and does COURTEOUS follow-ups, with a thorough customer orientation. They offer "lot camping".

High volume= good price in most cases.

Cannot comment on the Service Department.

Does EVERYTHING work?

Any leaks? Ck roof caulking and vents for cracks. Extent of filiform corrosion. New batterys? What brand hitch?

Just checked the web site, if thats the one...it does appear to have quite a few dents, the interior one is a little puzzeling. (po=previous owner, inexperience?) The fact that they were even included in the ad is a plus. Work with 'em on that price!!
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Old 03-03-2009, 11:04 AM   #8
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I've had excellent experiences with Colonial. We bought our AS there a couple of years ago. Minor warranty work was handled well.
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Old 03-28-2009, 10:40 PM   #9
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i worked with lauren and david on my new as purchase and give them a thumbs up so far.solid help on financing as well.
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Old 03-28-2009, 11:09 PM   #10
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I haven't had any first hand dealing with them but..I KNOW that as a "Family Run Operation", they do cut-throat any deals you make anywhere else.. (send me a pm)
My question to you is this..How much are you willing to drive out of business a dealership close to you?? for a cheap price? Just remember this..when you need warranties or help and, are forced to drive hundreds or thousands of miles for crappie work..Don't come on here and, expect any of us to comfort you..
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Old 03-28-2009, 11:12 PM   #11
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Colonial is Fantastic!

I bought mine there and they are wonderful from beginning to end.
After my maiden trip I had some items to address and they bent over
backwards to work with me so I could get the work done when I was going by their door.

Customer Service from the first hello just never quits.

Everyone is so great...the whole staff...I can't say enough good things about them all...
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Old 03-29-2009, 07:19 AM   #12
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Sales (Patrick B.) and service (Bill H.) staff were fine. I had an unpleasent experience with the GM (David S.). He "baited and switched" on terms after I drove 300 miles with a trade-in. If I had known this was going to happen, I would have taken my business elsewhere. I also had to make the trip twice, because they couldn't prepare the AS the day of the sale.
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Old 03-29-2009, 09:42 AM   #13
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Colonial NJ - Thumbs UP

Bought a new 25' Safari SE last year as a newbie and this year traded it for an 05 30' Safari.

Their customer service is outstanding. Patrick and Lauren and Tony in service are very knowledgeable and helpful. Not to mention patient. They have been happy to keep answering my inane questions as we continue to learn what we are doing.

They don't budge on price but the service level that has come with the unit has been excellent. As a local dealer they have kept me running all year.

They installed a Hensley Arrow hitch and Brakesmart controller for me.

If I need anything I usually leave the trailer with them from one weekend to another so they have all week to get parts and work on the unit......I had a few self inflicted wounds.

We have been very pleased and would highly recommend.
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Old 03-29-2009, 09:44 AM   #14
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The point is moot, as the trailer in question is no longer listed in Colonial's inventory. Either the person starting this thread a month ago, or someone else, has purchased the unit.
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