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Old 03-29-2009, 10:05 AM   #15
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I have had good luck with Colonial RV -- We did not buy our AS from them, but have used the service department several times for maintenance and warranty repairs and have been satisfied with the work and the staff. I am going to have them do some AV work in a few weeks -- having them wire my tv into the stereo speakers.

So another thumbs up for Colonial from me.

Tom
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Old 10-05-2010, 11:38 AM   #16
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Colonial Airstream

We are considering buying a late model Airstream from Colonial in New Jersey, based on photos and descriptions. Wouldn't think of such a thing except from the most reputable of dealerships.

Would Colonial Airstream meet this high standard?

Doug K
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Old 10-05-2010, 12:03 PM   #17
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There is one very important thing to keep in mind when dealing with Colonial. They are very close to the ocean - lots and lots of salt air - so examine anything you buy from them very carefully for corrosion. This is particularly important for trailers that have been sitting on their lot for an extended period of time.
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Old 10-05-2010, 12:22 PM   #18
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I purchased my then new 2003 trailer from Colonial. At that time they were more of a used truck dealership. Although they were an Airstream dealer the number of trucks far outweighed that of Airstreams by about four to one.

I had trouble picking up my trailer after the sale because although they told me that I could pick it up on a Saturday, once the sale was complete they told me I would have to pick it up during normal business hours on a week day. This was due to service being closed on Saturday. When I reminded them of their original promise they said they would honor it, but subsequently told me that it would cost them too much for the mechanic and I would have to come during the week.

They were originally going to install the hitch and brake controller. I had this work done locally and they still wouldn't let me pick up my trailer on a Saturday. I was told that service needed to be there to check out the integrity of the hitch and brake controller work.

I finally had a weekday off from school and went to pick up my trailer. My walk through took less than 30 minutes and I really felt rushed. Fortunately the systems are pretty easy to understand. They did give me some mis-information concerning the waste tanks, but that wasn't an issue as I got the correct information on a forum.

I had some minor warranty work and took the trailer back down to New Jersey. I left the trailer and when I called to check on the work and make arrangements to pick it up was told that the work wasn't completed as AS sent the wrong parts on one item. They told me that I could leave it there or come and pick it up while they awaited the arrival of the parts. We had a camping trip planned so I asked them to lock the keys inside the trailer as I would arrive after closing. They forgot to lock the keys in the trailer.

I never did get the warranty work completed. Every time I called they had an excuse; expanding the service bays, paving the lot, AS sent the wrong parts again (X3) or they getting ready for an RV show.

Finally I asked if they would please send me my keys back. I was told that they lost the keys when they remodeled the show room. I got no offer to send blanks so that I could have keys made locally or reimbursement for my key chain (3-D Airstream). When I asked them for a set of blanks I was told that it was not their policy to replace items that they had lost.

That is my experience with Colonial Airstream in New Jersey.
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Old 10-05-2010, 01:11 PM   #19
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Originally Posted by overlander63 View Post
The point is moot, as the trailer in question is no longer listed in Colonial's inventory. Either the person starting this thread a month ago, or someone else, has purchased the unit.
But can't we keep it going as a YEA/NAY thread on Colonial?

.......

Didn't close any deals with Colonial... did have a few conversations with Lauren. Seemed nice enough.

They were sporting a used 30 Classic S/O some time back. Lots of pictures inside and out, with the slide OUT, and the stabilizer bars UP.

Can't be too detail oriented when you're dropping that kind of coin....
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Old 10-05-2010, 01:18 PM   #20
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Would anyone in Colonial's area be kind enough to stop and look at a unit for us?

Doug and Cheryl
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Old 10-05-2010, 01:29 PM   #21
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I believe AS of Arkansas is out of business? My apologies if not. jim
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Old 10-05-2010, 02:04 PM   #22
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Colonial is basically a used car dealer that picked up an Airstream franchise and is selling lots of inventory at lower prices. There pricing put Park View, in Del., under is lees than a year.

If you know the competition you can more than likely get a better price there but the deal ends at that point.

As far as being close to the ocean Lakewood is a good 15 miles inland as the crow flies and salt spray is not a consideration.
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Old 10-05-2010, 02:25 PM   #23
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Thumbs up

We purchased our AS from Colonial. Lauren and Patrick are top notch and, in our experience, great to deal with. Days on lot inventory is probably low enough for any potential corrosion to be a red herring issue. You can go to their web site and get realtime information on their inventory and do your own study on how fast the inventory moves. Not sure how many other dealers offer this much transparency.

Our service experience has been nothing less than superb. We had some damage to our unit earlier this summer that was expertly and timely repaired by Tony and his team .

We are very happy with Colonial - both sales and service.
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Old 10-05-2010, 02:50 PM   #24
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Read my earlier post. Patrick is a good salesman, but be wary of the GM. He used a "bait and switch" on me. I should have walked out, but I was lured 300 miles.
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Old 10-05-2010, 02:52 PM   #25
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I purchased my Airstream from Airstream of Arkansas last year. Airstream of Arkansas is still in business. Gene (Airhog1) who was the general manager left Airstream of Arkansas earlier this year for a non RV business venture.

Airstream of Arkansas was good to deal with.

I have a friend who was in the market to purchase a new Airstream last year and was trying to work a reasonably price deal with Colonial. Even though they say they are the lowest priced and will not be undercut that is not his experience. He was able to purchase the unit he wanted at a better price elswhere. This was a cash deal with no trade. You can tell how good of a deal you are getting by the discount percentage off MSRP.

I always operate with the philosophy - "Buyer Beware".
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Old 10-05-2010, 03:07 PM   #26
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I believe that Colonial is close enough to the ocean - and I didn't say one word about salt spray but said salt air - that you need to be extra careful about corrosion if you purchase from them. Less than two months after buying my unit in 2009 I discovered that all four wheels had corrosion. A miracle then happened and I got them replaced free - not at Colonial but at Jackson Center. Let me make it clear that I made no attempt to get it done by Colonial so have no idea what their reaction would have been. But I will relate two things that happened to me:

1. Gave them a personal check for the purchase price. Expected them to hold things while it cleared. They absolutely promised that the paperwork would be sent over night in 10 days. After 14 days I called and they still had not sent anything and New Jersey only gives you a 20 day temp tag and my check had already cleared my bank two days after I gave it to them - they got it on a Thu and the following Sat morning I checked my account on the I-net and it had cleared.

2. On the first trip the two drawers below the curbside closet came out and fell on the floor causing damage to the floor covering. When I called Colonial about this the first words out of the guys mouth was that it was my fault because I had overloaded the drawers. He had no idea what I had put in them but it was automatically my fault. Yes the drawers were fairlly full but if they were only good for two twinkies and a powder puff they should have been labeled as such and while this wouldn't be Colonial's fault they shouldn't have been so quick to blame the problem on me.

Just be aware that like all businesses when they have your money in their cash register the relationship changes. Overall they probably are no worse than most but they ain't a bunch of angels either.
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Old 10-05-2010, 03:22 PM   #27
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I purchased my Airstream from Airstream of Arkansas last year. Airstream of Arkansas is still in business. Gene (Airhog1) who was the general manager left Airstream of Arkansas earlier this year for a non RV business venture.

Airstream of Arkansas was good to deal with.

I have a friend who was in the market to purchase a new Airstream last year and was trying to work a reasonably price deal with Colonial. Even though they say they are the lowest priced and will not be undercut that is not his experience. He was able to purchase the unit he wanted at a better price elswhere. This was a cash deal with no trade. You can tell how good of a deal you are getting by the discount percentage off MSRP.

I always operate with the philosophy - "Buyer Beware".
My experience was similar. I found a dealership right here in TX that had much better prices than the NJ dealership when ordering a new unit.
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Old 10-05-2010, 03:25 PM   #28
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Airstream of Arkansas is no more. This has been covered in another thread.
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