Thread Tools Search this Thread Display Modes
Old 07-31-2013, 07:37 PM   #1
1 Rivet Member
Cherry Log , Georgia
Join Date: Sep 2012
Posts: 12
After sales service

One more newbie question and I promise I won't bug you all for the rest of the night( or at least the next hour).
From reading this great on line community for close to a year, I noticed a lot of you bought your airstreams from out of state, in many cases a long way from home,.
What happens when you need service? I know any authorized dealer is suppose to handle warranty problems, but after reading some of the bad service stories on here, how are your problems taken care of if you go for repairs at a dealer you didn't buy from. For example if I ended up buying with colonial in NJ, which has some good reviews on here, it would be really difficult for us to go all the back there for any service or warranty issues that come up..
Again thanks for the help and input.

M1953 is offline   Reply With Quote
Old 07-31-2013, 09:23 PM   #2
Rivet Master
switz's Avatar

2014 30' Classic
2015 23' International
2013 25' FB International
Apache Junction , Arizona
Join Date: Sep 2012
Posts: 4,235
Images: 8
Many folks find former dealers that operate as service centers or independent shops for routine work. As was mentioned, any Airstream dealer is authorized to do warranty work. But the most competent shop could be elsewhere.

I would go where the reports are that there are qualified service technicians on staff.

WBCCI Life Member 5123, AIR 70341, 4CU, WD9EMC

TV - 2012 Dodge 2500 4x4 Cummins HO, automatic, Centramatics, Kelderman level ride airbag suspension, bed shell

2014 31' Classic model 30 twin beds, 50 amp service, 900 watt solar system, Centramatics, Dill TPMS, disc brakes, 16" tires & wheels
switz is online now   Reply With Quote
Old 07-31-2013, 09:42 PM   #3
Rivet Puller
SeeMore's Avatar
2004 28' Safari S/O
Marietta , Georgia
Join Date: Jul 2010
Posts: 1,056
Images: 3
Regardless of which dealer you source from, another can perform warranty repairs. Luckily, Deland is only 100 miles from Bates RV in Alachua.
SeeMore is offline   Reply With Quote
Old 08-01-2013, 06:00 AM   #4
Rivet Master
dkrug's Avatar
2012 30' International
Vintage Kin Owner
Bad Axe , Michigan
Join Date: Apr 2003
Posts: 561
Images: 5
We bought our trailer at a dealer 3 hours away, but have had warranty work done by a dealer who is 4 hours away. We like the dealer who is 4 hours away.
2012 30' International Serenity
1947 Spartan Manor
2005 28' Safari LS - traded
1977 31' International Sovereign - sold
2012 Ford F250 Superduty Crewcab

WBCCI# 1007 Air#2158
dkrug is offline   Reply With Quote
Old 08-01-2013, 06:06 AM   #5
Rivet Master
Commercial Member
lewster's Avatar
Currently Looking...
Naples, FL , Hood River, OR
Join Date: Dec 2005
Posts: 6,811
Originally Posted by SeeMore View Post
Regardless of which dealer you source from, another can perform warranty repairs. Luckily, Deland is only 100 miles from Bates RV in Alachua.
I thought it was Sanders in Alachua

Bates is in Tampa.....................
Lew Farber...RVIA Certified Master Tech...ABYC Certified Master Marine Electrician
lewster is online now   Reply With Quote
Old 08-01-2013, 06:15 AM   #6
Rivet Master

Vintage Kin Owner
North central , Florida
Join Date: Jul 2005
Posts: 5,463
Sanders in Alachua, Bates in Tampa. No connection. Please do not mix them up. Sanders means SERVICE. Jim
avionstream is offline   Reply With Quote
Old 08-01-2013, 06:19 AM   #7
4 Rivet Member
2008 16' Safari
Destrehan , Louisiana
Join Date: May 2009
Posts: 395
What service after the sale? My nearest dealer is 350 miles away and no local shop will touch an Airstream. Thankfully, I can do all of my own work.
Airstream is very loyal to it's dealers, not so much for it's customers.
dlb435 is offline   Reply With Quote
Old 08-01-2013, 07:11 AM   #8
2 Rivet Member
2008 25' Classic
Sometimes it's Heaven , USA
Join Date: Mar 2009
Posts: 63
We use Saunders in Alachua and find them very satisifying.....Nice people...WE hit them going and coming through FLA.... Neat campground just up the road with a zoo is sorta fun too...Otherwise we stop at JC about once a year but it is a pain to get to since we moved from Ohio...JT
COUNTRYSONG is offline   Reply With Quote
Old 08-01-2013, 07:13 AM   #9
1 Rivet Member
Cherry Log , Georgia
Join Date: Sep 2012
Posts: 12
I really appreciate everyone's input. Thank you
M1953 is offline   Reply With Quote
Old 08-01-2013, 10:58 AM   #10
Rivet Master
Silver Otter's Avatar

1999 30' Excella 1000
Nellysford , Virginia
Join Date: Mar 2011
Posts: 957
Images: 6
Blog Entries: 1
There are a number of good, reliable service places. Quick story. On our way from Virginia to Arizona a bedroom window broke from an impact. We caught it in western TN. I called Jackson Center asking what to do. They referred me to a dealer near Phoenix and I set up a repair date with them. All went well. Moral: Even on the road a plan can come together.
Greg and Linda Heuer
'99 Excella 30 w/HAHA - The Silver Otter
'08 Chevy LTZ 2500HD 6.6 DuraMax
TAC VA-18 | WBCCI 1927 - Unit 149 | AIR 53869
Silver Otter is offline   Reply With Quote
Old 08-01-2013, 03:45 PM   #11
Rivet Master
lsbrodsky's Avatar
2012 25' FB International
Trent Woods , North Carolina
Join Date: May 2013
Posts: 1,062

I am beginning to wonder that myself. I bought used and the selling dealer paid for the warranty transfer. But the nearest AS dealer took a week to do the inspection and took a month to get me the right part for a broken sink part. With cars and boats I am used to better service than that so I am wondering what this warranty is really worth unless I want to drive to Ohio. My nearest AS dealer is 4 hours away. I am hoping that I can shake out any service issues on a road trip next year and do most work myself.
lsbrodsky is offline   Reply With Quote
Old 08-01-2013, 05:17 PM   #12
3 Rivet Member
jasperkins's Avatar
2012 27' FB Eddie Bauer
colorado springs , Colorado
Join Date: May 2013
Posts: 172
Warranty Work?

I just purchased a used 2012 Eddie Bauer 27FB (purchased new March of 2012). I purchased it near Denver Colorado, where the only authorized dealer is Windish RV. My understanding is that the AS warranty is for 24 months, and there is a ~$250 warranty transfer fee.

I called Windish RV to setup an inspection, and they stated they are ~3 months on a waiting list! WTH? I called Airstream to find an authorized inspection place near Colorado Springs (where I am located), and they never replied back.

As of now (knock on wood), I have ZERO issues. I fixed a few missing rivits, gas hose leak at the tank, valve, missing screws, screen pop outs, unhooked negative wire on the DC, bad batteries (note- PLEASE check your water levels!!!!).

Any recommendation if I should still try to find a place for an inspection and pay the fee to carry the warranty for the last 8 months?
jasperkins is offline   Reply With Quote
Old 08-01-2013, 06:51 PM   #13
Restorations done right
Commercial Member
Frank's Trailer Works's Avatar
1962 26' Overlander
1961 26' Overlander
Vintage Kin Owner
Currently Looking...
Baltimore , Maryland
Join Date: Aug 2007
Posts: 5,547
Images: 2
Sorry, I only work on out of warranty trailers... 45+ years out of warranty....

Frank's Trailer Works is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Virginia Campgrounds

Reviews provided by

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 10:00 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.