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Old 07-31-2013, 08:37 PM   #1
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Cherry Log , Georgia
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After sales service

One more newbie question and I promise I won't bug you all for the rest of the night( or at least the next hour).
From reading this great on line community for close to a year, I noticed a lot of you bought your airstreams from out of state, in many cases a long way from home,.
What happens when you need service? I know any authorized dealer is suppose to handle warranty problems, but after reading some of the bad service stories on here, how are your problems taken care of if you go for repairs at a dealer you didn't buy from. For example if I ended up buying with colonial in NJ, which has some good reviews on here, it would be really difficult for us to go all the back there for any service or warranty issues that come up..
Again thanks for the help and input.
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Old 07-31-2013, 10:23 PM   #2
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Many folks find former dealers that operate as service centers or independent shops for routine work. As was mentioned, any Airstream dealer is authorized to do warranty work. But the most competent shop could be elsewhere.

I would go where the reports are that there are qualified service technicians on staff.
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Old 07-31-2013, 10:42 PM   #3
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Regardless of which dealer you source from, another can perform warranty repairs. Luckily, Deland is only 100 miles from Bates RV in Alachua.
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Old 08-01-2013, 07:00 AM   #4
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We bought our trailer at a dealer 3 hours away, but have had warranty work done by a dealer who is 4 hours away. We like the dealer who is 4 hours away.
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Old 08-01-2013, 07:06 AM   #5
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Quote:
Originally Posted by SeeMore View Post
Regardless of which dealer you source from, another can perform warranty repairs. Luckily, Deland is only 100 miles from Bates RV in Alachua.
I thought it was Sanders in Alachua

Bates is in Tampa.....................
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Old 08-01-2013, 07:15 AM   #6
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Sanders in Alachua, Bates in Tampa. No connection. Please do not mix them up. Sanders means SERVICE. Jim
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Old 08-01-2013, 07:19 AM   #7
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What service after the sale? My nearest dealer is 350 miles away and no local shop will touch an Airstream. Thankfully, I can do all of my own work.
Airstream is very loyal to it's dealers, not so much for it's customers.
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Old 08-01-2013, 08:11 AM   #8
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We use Saunders in Alachua and find them very satisifying.....Nice people...WE hit them going and coming through FLA.... Neat campground just up the road with a zoo is sorta fun too...Otherwise we stop at JC about once a year but it is a pain to get to since we moved from Ohio...JT
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Old 08-01-2013, 08:13 AM   #9
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I really appreciate everyone's input. Thank you
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Old 08-01-2013, 11:58 AM   #10
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There are a number of good, reliable service places. Quick story. On our way from Virginia to Arizona a bedroom window broke from an impact. We caught it in western TN. I called Jackson Center asking what to do. They referred me to a dealer near Phoenix and I set up a repair date with them. All went well. Moral: Even on the road a plan can come together.
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Old 08-01-2013, 04:45 PM   #11
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Yeah?

I am beginning to wonder that myself. I bought used and the selling dealer paid for the warranty transfer. But the nearest AS dealer took a week to do the inspection and took a month to get me the right part for a broken sink part. With cars and boats I am used to better service than that so I am wondering what this warranty is really worth unless I want to drive to Ohio. My nearest AS dealer is 4 hours away. I am hoping that I can shake out any service issues on a road trip next year and do most work myself.
Larry
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Old 08-01-2013, 06:17 PM   #12
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Warranty Work?

I just purchased a used 2012 Eddie Bauer 27FB (purchased new March of 2012). I purchased it near Denver Colorado, where the only authorized dealer is Windish RV. My understanding is that the AS warranty is for 24 months, and there is a ~$250 warranty transfer fee.

I called Windish RV to setup an inspection, and they stated they are ~3 months on a waiting list! WTH? I called Airstream to find an authorized inspection place near Colorado Springs (where I am located), and they never replied back.

As of now (knock on wood), I have ZERO issues. I fixed a few missing rivits, gas hose leak at the tank, valve, missing screws, screen pop outs, unhooked negative wire on the DC, bad batteries (note- PLEASE check your water levels!!!!).

Any recommendation if I should still try to find a place for an inspection and pay the fee to carry the warranty for the last 8 months?
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Old 08-01-2013, 07:51 PM   #13
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Sorry, I only work on out of warranty trailers... 45+ years out of warranty....
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