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Old 03-13-2012, 05:24 PM   #113
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Cool

Pete, we caught two, but they were so beat up they were only good for smoking which I am doing now. I told my boys we would have caught ten good ones if we had brought the Airstream but they wanted the tent. Something about me being to fussy with my new toy. Imagine that.
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Old 03-13-2012, 10:20 PM   #114
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I had made a new vs. old post awhile ago. I looked at the new AS line up at an RV show here, and I saw flaws in the products at the show and I felt a little sad.I saw many shortcomings on the 2012 units which concerned me. I was thinking about selling my 74 and getting a new one, but reconsidered after the RV show. Despite my expressed concerns,I had a lot of people more for buying new than old.
Before I get beat up, I love Airstreams. I love my 74'Tradewind. I would love a new one that would be more plug and play, however, Buying my vintage AS kept me from having a huge payment for 18 years. Canadian pricing thankfully is now on par with U.S. pricing. In 2009 the Flying cloud 25' FB we were going to buy was listed at $85,000.00 and now a 2012 is $65,000.00. Sure glad we chickened out and bought our Tradewind for $10,000.00.I have been able to take it out and use it and I look forward to this summer and new adventures! It's work in progress and I never have enough time to do all of the projects I have on my list. I know that I will be spending thousands to get things where I want them, not to mention the countless hours of work ahead of me.That is the big trade off. Listening to the new owners issues makes me feel better about my older Trailer. I do know that Airstreams are better built than any other trailer out there, but it does not make the issues out of the gate acceptable. I used to work for Pleasure Way in Quality control and they have extremely high standards. We did not have "good enough" in our vocabulary. I am proud of the Van Motor homes we built while I was there. They have done nothing but improve since then.Our biggest issues there were the Dodge vans we used and the RV equipment we had to install. Doing that QC job there made me very fussy. I understand that AS owners hold their products to a very high standard, Which is understandable with the high price tags on these new units. If the day comes where my wife and I buy a new one I will not settle for substandard.
I am sorry to hear of all the shortcomings on your new units. Hold Airstream accountable. Don't take "good enough" as a warranty solution. Remember that you have that warranty for a short time and use it. Despite your pains..Nothing looks prettier in your rear view mirror than the sun setting on your trailer, and you are not a sheep pulling an SOB!!
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Old 03-14-2012, 01:00 AM   #115
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On that table picture,..I couldn't sittheree for long....after awhile the cushion would compress and the wood would hurt the bottom of my legs. We enjoy playing scrabble there,,for hours at a time,...not for me.

Shane
Hi Shane, The picture was only an illustration of where they needed to be to drop the table straight down not where they will be to sit on.

I just got the new bottom cushions back from the shop for fitment. I had them move the Velcro back to match the cut back on the front. They will sit out over the lip/edge just like they did from the factory. The only difference now is that I can simply lift up the front edge up and slide them back to drop the table down.

I took measurements to make the new backrests/center cushions. They are now matched taller/wider and thinner so the bed surface is flat instead of having to high ridges where the table is sitting on top of the seat decks.

I also took all the other cushions to the shop to have them install Velcro to keep them together and against the wall so they don't all wind up on the floor every time we move it. Once I have the new backrests/center cushions back and Velcro on all the other pieces it will be as it should have come from the factory. Why only one strip of Velcro holding the door side back rest to the bolster spacer and not the rest? Why is there no Velcro to hold them to the wall?? Why are there no zipper protectors (fold over flap of material installed with the zipper) to keep the zippers from scuffing the walls??? Another thing the upholstery shop could not believe.

The brand new material I just got direct from Airstream was a significantly darker shade of the exact pattern. The upholstery shop was again shocked that it was brand new and that far off. He thought my current "new" cushions were 5 years old because they look faded compared to the "newer" material. I may wind up having them all remade out of the new material so they match, but will wait till they are all back in. Hopefully the new backrests standing up will not be that noticeable. I am just going to put them in and see if my wife notices. If she does I will have them all remade. If I had known I would have had it all re-done with quality material. More learning!
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Old 03-14-2012, 06:44 AM   #116
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Hey chefmardigan, would you consider a move to Jackson Center?!!!

Soundz like you have the perfect background that could be put to good use at the house that Wally built. They like to insist that they are aware of the ongoing QC concerns, but it seems aware is all they are.

Some folks here are starting threads when they have appointments at JC to address these problems, praising to Wally how great the experience is. How much better it would be if they could express that elation after using their new Airstreams for the first time?

Maybe these threads will help, but right now the only thing they seem to be accomplishing is enforcing a fact that most of us are already aware of…..that the service side is much better at taking pride in what they do for the customer than the build side.

Have fun in your 74, we also enjoyed our 63 for 18 Seasons before moving to the not so shiny side.

The gleam has returned over time but not without considerable effort on our part, unfortunately that effort does not make the payments on the initial investment…bright side, paid off three years ago, so we no longer feel we are paying for the privilege of fixing things that never should have happened in the first place.

Sweet Streams

Bob
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Old 03-14-2012, 09:25 AM   #117
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"Some folks here are starting threads when they have appointments at JC to address these problems, praising to Wally how great the experience is. How much better it would be if they could express that elation after using their new Airstreams for the first time? "


Exactly! Now that would be a real "Hallmark Moment".
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Old 03-14-2012, 09:41 AM   #118
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Hey chefmardigan, would you consider a move to Jackson Center?!!!

Soundz like you have the perfect background that could be put to good use at the house that Wally built. They like to insist that they are aware of the ongoing QC concerns, but it seems aware is all they are.
I don't think chef' would be hired at the factory because they want someone in QC to tell them what they want to hear. I was told a couple of years ago by the company president that they do have QC people; I said it was hard to believe they did.

But the complaints about Airstream QC had dropped significantly in the last few years. That was a good sign, but now it seems things are going in reverse. When production was lowest during the Great Recession, maybe the best workers had time to build them better and now things are speeding up and less experienced workers are being hired?

These threads must be frustrating to the people who work at Airstream. Some may be embarrassed, some may wish the company did better and others may wish the Forum would go away.

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Old 03-14-2012, 10:41 AM   #119
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"Some folks here are starting threads when they have appointments at JC to address these problems, praising to Wally how great the experience is. How much better it would be if they could express that elation after using their new Airstreams for the first time? "


Exactly! Now that would be a real "Hallmark Moment".



Bob
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Old 03-14-2012, 11:05 AM   #120
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We have been thrilled with our 2012 Airstream as well as our last one, a 2007. And we use it, been in it 5 months since buying it 6 months ago. The first one was good, but the 2012 is virtually perfect.

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Old 03-14-2012, 02:04 PM   #121
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"Some folks here are starting threads when they have appointments at JC to address these problems, praising to Wally how great the experience is. How much better it would be if they could express that elation after using their new Airstreams for the first time? "


Exactly! Now that would be a real "Hallmark Moment".
I did BOTH!!!!!!

Go back and read my First post when I got my AIrstream.



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Old 03-14-2012, 02:57 PM   #122
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... It was 60k and I feel I have a right to nit pick, complain and lament the poor quality and execution.
That is just the attitude that has allowed and will most likely maintain the current poor quality. The louder the complaints, the sooner sales drop off to nothing the sooner it will turn around. Sad, but appears to be true.
I personally feel this is the place to air the laundry, if not to help force quality changes then at least new buyers will be aware or should we just keep silent and take our lumps for the sake of the brotherhood.
YMMV; we find our FC20 to be superior to either of our previous SOB. Is it perfect - definitely, NO; are their things that we would change - absolutely, YES ... but although I have an engineering background, I suspect that the AS design has been improved over time (within economic constraints) and I would not presume to re-engineer or understand the complete rationale for layout /design. Incidentally, we paid almost as much for our 2012 20 footer as you said you did for your 25 ... no discount! We could bemoan that fact, but we made the deal eyes open and have chosen to enjoy our AS. Caveat Emptor ... the specifications are put out there for all to see in advance of purchase and it is not likely that our posts will have any effect on AS management UNTIL it cuts heavily into their profit margin. AS appears to provide a superior product that appeals to many and proven over a long time span. I am comparing design iterations back to my jr high days in the late 1950s. In our last ten years, we have found the AS to be of superior build quality to the other SOB - perhaps, we are just lucky. I hope to encourage the success of this US company all I can ... where I really was caught with my pants down is on the recently purchased Dodge Ram made in Mexico with Asian parts ... all after the taxpayer bailout !!!

If you are really that disappointed with the AS - and I do sense your frustration (that was our experience with a TT that we traded in on an AS), might I suggest exchanging it on another brand that you find superior ... there might be folks on here that could intercede on your behalf. Hey, our bed is a bit smallish ... but then we knew that before pursuing the purchase. I see the glass as half full ... rather than half empty.
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Old 03-15-2012, 07:47 AM   #123
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My wife and I love our 2012 Flying Cloud. We purchased it in Sept of last year, used it a few times and then had to winterize it. We had only minor problems and some of them could have been fixed with better head space and timing on my part.

I just took it out of the storage yard and began commissioning it for use. It appears that most all major appliances are working fine. I did have problems getting the fantastic fans to turn but after speaking with the Bob at Fantastic fan it was an easy fit. I got on a ladder used a long poll to loosen the pin that froze in the winter. It works fine. The other area I have concerns about is the CCC for the AC, Furnace etc. I am not sure that the temp gauge is working accurately nor am I sure about the furnace. It has been to warm to turn it on.

I also forgot how to connect the TV and BluRay to the speakers. I will call Colonial for assistance as they are great to work with.

John
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Old 03-15-2012, 08:52 AM   #124
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Ditto on the Dodge. jim
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Old 03-15-2012, 09:38 AM   #125
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Despite my previous post,I love to hear happy Airstream stories! At some point I want to buy a new one...When my 74 Tradewind is eventually finished and ready for resale ( How about that 2020 model year! ). In the meantime I am always looking at the new models.Our local Airstream dealer is likely sick of me visiting frequently and not buying anything.The staff seem to take note when I ask about QC issues on the new units. I guess AS does not have service updates! They should just sign up for Air Forums! This site is a tremendous resource for all things Airstream past and present. I think it is important to know what shortcomings to look for when you take delivery on your new AS.
As well, if there is an issue that some new owners have had it is helpful for other new owners to have a heads up on some of these problems and prevent a big headache. Beyond Airstream's responsibility, some dealers have to be a lot better at Pre Delivery. Some dealers are more concerned with quantity and not quality. Taking the time before that unit is towed away does nothing but help their reputation and the customer experience.
I would love to work at AS quality control, but I think I would get lynched. I was never popular at Pleasure Way!
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Old 03-15-2012, 09:49 AM   #126
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Beyond Airstream's responsibility, some dealers have to be a lot better at Pre Delivery. Some dealers are more concerned with quantity and not quality.

I would love to work at AS quality control, but I think I would get lynched. I was never popular at Pleasure Way!
I have a friend who used to do QC at a welding company. He was not popular and supervisors of various departments tried to get rid of him. It is not an easy job where numbers are everything.

My understanding is the dealers are paid by Airstream to get everything in good shape. Those that don't are ripping off Airstream, the customer and hurting Airstream's reputation and the dealer's too. A lot of people don't care about reputation, obviously.

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