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Old 04-18-2011, 02:59 PM   #1
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Can you buy new direct from the Factory?

Just curious can you buy direct from Airstream to avoid middleman upcharges and or negotiation headaches?

I tried to do a search and it gave me hundreds of posts but after the first 10 none had anything I was looking for.... of course I may have submitted a bad search criteria....


NEVER MIND DID A BETTER SEARCH AND GO MY ANSWER.
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Old 04-18-2011, 03:17 PM   #2
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Just curious can you buy direct from Airstream to avoid middleman upcharges and or negotiation headaches?

I tried to do a search and it gave me hundreds of posts but after the first 10 none had anything I was looking for.... of course I may have submitted a bad search criteria....


NEVER MIND DID A BETTER SEARCH AND GO MY ANSWER.
Can you buy a car direct from GM?
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Old 04-18-2011, 03:28 PM   #3
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No you can't. Nor can you buy parts directly...

Airstream goes to great lengths to try and provide opportunities for their dealers to stay in business.. There are several in US that specialize in low-hassle internet sales and pricing, if that is your preference.. All must "honor" warranty, but some honor it more enthusiastically than others if they were uninvolved in sales...

Comment about GM relevant... ONce a manufacturer sets up dealer or distribution network of independent business owners, they are unlikely to undercut that network by selling around them...
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Old 04-18-2011, 04:08 PM   #4
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Probably never happen unless the factory makes a mistake, and I would seriously doubt that. I have been buying parts from Inland RV in California. Have had absolutely great service and parts availability. Usually deal with Kathy on the phone but have talked to Andy who owns the place a couple of times. Great with suggestions and knowledge. Might cost a couple of extra bucks but well worth every cent.
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Old 04-18-2011, 04:19 PM   #5
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It never ceases to amaze me how some people feel the need to "game the system" and deprive other people out of making an honest living.
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Old 04-18-2011, 04:30 PM   #6
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This brings to mind another question that I have had. Can you special order a new Airstream through an authorized dealer, and have him arrange for factory pick up by the customer?

Brian
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Old 04-18-2011, 05:02 PM   #7
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This brings to mind another question that I have had. Can you special order a new Airstream through an authorized dealer, and have him arrange for factory pick up by the customer?

Brian
Although I can't swear to this my understanding is no.
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Old 04-18-2011, 05:03 PM   #8
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This brings to mind another question that I have had. Can you special order a new Airstream through an authorized dealer, and have him arrange for factory pick up by the customer?

Brian
Yes, as that's done many times every year.

But, first the dealer will have to confirm with the factory, that indeed, the coach is paid for, some how, some way.

Andy
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Old 04-18-2011, 05:19 PM   #9
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Airstream goes to great lengths to try and provide opportunities for their dealers to stay in business.. There are several in US that specialize in low-hassle internet sales and pricing, if that is your preference.. All must "honor" warranty, but some honor it more enthusiastically than others if they were uninvolved in sales...

Comment about GM relevant... ONce a manufacturer sets up dealer or distribution network of independent business owners, they are unlikely to undercut that network by selling around them...
There are also franchise laws in every state, which vary in strength state by state, which protect franchised dealers on many issues like this.
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Old 04-18-2011, 09:41 PM   #10
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You can buy lots of stuff direct from Airstream

By that I mean parts. The only catch?

You need to be at the plant. Although they occasionally sell things on the internet.
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Old 04-18-2011, 09:57 PM   #11
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They are very well set up for the Service Center to work with you on major repairs, modifications or upgrades. They'll welcome your call to reserve a date. You show up at the Terraport just east of the factory; camp there overnight. (the south sites are quieter during deliveries at 4:00AM). They pick up your 'stream at 7:00AM and return your coach to the Terraport at the end of every work day if they need more time to work on it. Take a factory tour while your coach is being worked on. There's a lot to be said about their customer orientation! Airstream, Inc :: Service Center
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Old 04-19-2011, 04:07 PM   #12
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It never ceases to amaze me how some people feel the need to "game the system" and deprive other people out of making an honest living.


Thanks for making that assumption. Did it ever occur to you that in this horrible economy I was treated like an idiot by a salesman at one dealer. And don't want to do business with that dealer after that. And yes I know one employee does not a company make.... but nonetheless at this time I refuse to deal with them. And if I have to go out elsewhere I'd just as soon go to the factory.... But no, it has to be me trying to game the system....

Sorry if I sound acerbic, but you jumped to a conclusion with not even asking why?
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Old 04-19-2011, 04:19 PM   #13
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Smile

Just send Colonial Airstream an email. Very easy to deal with. I was not happy with the dealership in my area, went to Colonial. Waiting for my new AS, expect delivery in May. End of story
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Old 04-19-2011, 04:22 PM   #14
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Thanks for making that assumption. Did it ever occur to you that in this horrible economy I was treated like an idiot by a salesman at one dealer. And don't want to do business with that dealer after that. And yes I know one employee does not a company make.... but nonetheless at this time I refuse to deal with them. And if I have to go out elsewhere I'd just as soon go to the factory.... But no, it has to be me trying to game the system....

Sorry if I sound acerbic, but you jumped to a conclusion with not even asking why?
Airstream, by contractual agreement with all it's dealers, prohibit them from selling any coach direct to the public.

That would be undermining all dealers and a violation of the agreement.

Finding another dealer, that will make you happy and smile, is not difficult.

Sometimes, personalities clash.

Andy
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