Reply
 
Thread Tools Search this Thread Display Modes
 
Old 12-10-2012, 02:33 PM   #1
2 Rivet Member
 
1977 20' Argosy 20
Lakeland , Florida
Join Date: Mar 2008
Posts: 21
Roadside Assistance Provider?

Hi, I moved from AAA to Good Sam for my roadside assistance mainly for my Argosy. Over the weekend, I received a letter that my status was in jeopardy because someone might be using my service. This was interesting because my three service calls where all at my house - jump the Argosy, tow the Argosy for repair, and jump a jeep. I called and asked what's up? The customer service rep told me I had three calls in six months and they auto-generate that letter for anyone who has more than one call in two years. Hmmm, I bought the service to use it so I cancelled.
I am now looking for a new roadside assistance provider. Can anyone recommend a provider, you have used, where you received good service? I have a 20' Argosy motorhome and a car I need to cover. Thanks!
__________________

__________________
tiffany_m1 is offline   Reply With Quote
Old 12-10-2012, 02:42 PM   #2
Rivet Master
 
AWCHIEF's Avatar
 
2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 8,136
Images: 33
Why did you cancel? Did Good Sam actully threaten to cancel your membership because you used the service or were the letters simply a courtesy to you. I am a Good Sam member and am not aware of any such limit of use and can not find it any of the material I have from them.
__________________

__________________
MICHAEL

Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
AWCHIEF is offline   Reply With Quote
Old 12-10-2012, 02:43 PM   #3
4 Rivet Member
 
LiLNomad's Avatar
 
2007 25' International CCD FB
Northridge , California
Join Date: May 2010
Posts: 424
Images: 3
I too am 2 seconds from cancelling AAA. They pissed me off over the wknd when we got stuck in sand at Salt Creek Campground. The first thing they said is "ooh your off road". Apparently if you leave blacktop you are considered "off road"!! regardless if you are in a campground etc. Since the trailer is insured with Progressive, I called them and they came out towed me out of the sand and the service was excellent! Because of this incident my eyes were opened and i felt the need to thoroughly investigate what type of coverage I have and what I need. I will also add the Good Sam Road Side assistance service since I hope to fulltime in the future.
LilNomad
__________________
LiLNomad is offline   Reply With Quote
Old 12-10-2012, 02:51 PM   #4
Rivet Master
 
Skater's Avatar
 
1995 30' Excella
Bowie , Maryland
Join Date: Apr 2005
Posts: 2,344
With all due respect, 3 calls in 6 months seems rather excessive to me. You probably had a run of bad luck, but I can understand why they'd be concerned if you're using it more than they budgeted for.
__________________
1995 Airstream Classic 30' Excella 1000
2014 Ram 2500 Crew Cab with Cummins 6.7L Diesel

Sold but not forgotten: 1991 Airstream B190
Sold: 2006 F-250 6.0L Powerstroke Supercab
Skater is offline   Reply With Quote
Old 12-10-2012, 03:14 PM   #5
2 Rivet Member
 
1977 20' Argosy 20
Lakeland , Florida
Join Date: Mar 2008
Posts: 21
If they had sent the rules and I knew the expectations, I wouldn't have been upset, but there is nothing that specifies a certain amount of calls raising a red flag. Maybe I am just spoiled? I had a car which AAA picked up many, many times over a year and never did I receive a note saying I was wrong to use the service I paid for.
__________________
tiffany_m1 is offline   Reply With Quote
Old 12-10-2012, 03:20 PM   #6
Rivet Master
 
AWCHIEF's Avatar
 
2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 8,136
Images: 33
I still don't get your reaction. Did they or did they not threaten to cancel your service for using it 3 times in six months?
__________________
MICHAEL

Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
AWCHIEF is offline   Reply With Quote
Old 12-10-2012, 03:41 PM   #7
2 Rivet Member
 
1977 20' Argosy 20
Lakeland , Florida
Join Date: Mar 2008
Posts: 21
The letter says, "During the last twelve months, our records indicate multiple requests for roadside assistance have been processed under your membership number which could affect your membership status." Sounds like a threat to me.
I am more interested in finding a replacement than pointing out that Good Sam needs to find a better way to define who had a string of bad luck from who is truly a bad apple.
__________________
tiffany_m1 is offline   Reply With Quote
Old 12-10-2012, 04:50 PM   #8
Figment of My Imagination
 
Protagonist's Avatar
 
2012 Interstate Coach
From All Over , More Than Anywhere Else
Join Date: Dec 2011
Posts: 10,306
Quote:
Originally Posted by tiffany_m1 View Post
If they had sent the rules and I knew the expectations, I wouldn't have been upset, but there is nothing that specifies a certain amount of calls raising a red flag. Maybe I am just spoiled? I had a car which AAA picked up many, many times over a year and never did I receive a note saying I was wrong to use the service I paid for.
Then you've had better luck with AAA than I ever did. One year, I had four service calls, three on one vehicle, one on another vehicle. AAA told me that was the limit of my free service calls for the year, and anything else, I'd have to pay for out of my own pocket.

I've not needed my Good Sam roadside assistance yet (knock wood). I also haven't needed the National Motor Club/Coach-Net roadside assistance that I got free for buying a new Airstream.

If you're unhappy with the coverage you have, National Motor Club is a third possibility.
__________________
WBCCI #1105
TAC LA-4

My Google-Fu is strong today.
Protagonist is offline   Reply With Quote
Old 12-10-2012, 08:10 PM   #9
Rivet Master
 
wxbuoy's Avatar
 
1991 35' Airstream 350
Carriere , Mississippi
Join Date: Oct 2009
Posts: 1,205
Send a message via Skype™ to wxbuoy
Maybe I am not reading this right, but 3 times in 6 months to your house seems like more than emergency road service. Especially at your home. Sorry, but I pay a hefty amount of $$ to have the service in case I really need it while I am on the road. NOT to have them come to my house to jump a car. I would never do that. It is emergency road service.... I think if you add the service calls up you got far more than you spent, so you made out. Be happy, I know if you go somewhere else, they will be.
__________________
Dave and Felicia
wxbuoy is offline   Reply With Quote
Old 12-10-2012, 08:35 PM   #10
Rivet Master
 
2011 23' Flying Cloud
Durango , Colorado
Join Date: Oct 2010
Posts: 503
RE: Roadside Assistance.
I use a SPOT Satellite GPS Messenger and subscribe to their Rescue as well as Roadside Assistance. It's more than most might need, but if you sail, raft, hike or boondock into remote areas as we do, it has you covered. No worry about cellphone coverage. The Roadside Assistance provides coverage for 10 incidents per year. I've used it only once, and was in a position to compare it against my insurance company Roadside Assistance. It beat them hands down in response time as well as my cost for a 63 mile tow. The service was excellent. I subsequently cancelled that option with my auto insurance company.
__________________
Safe Travels,
Joe & Joan Donnaway
Durango, CO
JamuJoe is offline   Reply With Quote
Old 12-10-2012, 08:59 PM   #11
Rivet Master
 
RickDavis's Avatar

 
1961 24' Tradewind
1969 29' Ambassador
1970 21' Globetrotter
Jamestown , Tennessee
Join Date: Jul 2008
Posts: 1,781
3 times in 6 months does seem excessive. I have used AAA coverage 3 times in 34 years.
I am dropping AAA this year due to not needing many of their services. I have had good sam for 2 years but have never put it to the test.
Towing insurance can be added to most insurance policies for next to nothing, but of course you will have to pay the bill and then ask for reimbursement.
__________________
Rick Davis 1602 K8DOC
61 tradewind, plus a few others
13 Ram 2500 TD
99 Dodge TD 577K miles

RickDavis is offline   Reply With Quote
Old 12-11-2012, 12:01 AM   #12
Rivet Master
 
SilverRanger's Avatar
 
2005 19' Safari
1968 24' Tradewind
Rural , Delaware
Join Date: Jun 2005
Posts: 1,475
I've had experience with Good Sam's ERS, AAA Plus RV, and SPOT Satellite GPS Messenger with Roadside Assistance.

While their service was good for many years, I dropped AAA in favor of Good Sam ERS because AAA could not assure me they could provide towing service for both the TV and the Airstream (should the TV break down) everywhere in the USA.

I have used Good Sam ERS three times in the five years we've had it. Each time we were far away from home. Once we were in British Columbia, which is where we had the experience with Spot Satellite/Roadside Assistance.

We were towing an Airstream for a friend from Anchorage to Seattle for a friend, when the TV broke down in BC. The owner had Spot Satellite/Roadside Assistance coverage on the tow vehicle, and we were using the GPS transmitter in the vehicle, so we called them first. The first thing they asked was exactly where we were. We gave them the coordinates off of our GPS, but this didn't exactly instill confidence because they were supposed to be tracking us.

Long story short, they would only tow the tow vehicle, leaving the Airstream several miles from civilization at an airplane landing strip. So, we contacted our Good Sam ERS, which we had just upgraded to the Platinum level so it would cover Canada and vehicles other than our own, to see if they would tow the Airstream. They said no problem, and even suggested they would also cover the tow vehicle. The tow truck arrived 55 minutes later, delivered us and the AS to a campground, and delivered the TV to a repair shop. The tow bill was over $400. They covered it entirely, without question.

So far, it's been a good experience with GS ERS. We used them twice in one year, and have never received a letter, or any communications from them, ever.
__________________
2005 Bambi
1968 Trade Wind
2007 Ford F250 4x4 Crew
WDCU
SilverRanger is offline   Reply With Quote
Old 12-11-2012, 12:22 AM   #13
Rivet Master
 
Scott J-24's Avatar
 
2009 27' FB International
Los Angeles , California
Join Date: Apr 2011
Posts: 731
Hmmmm, maybe we should switch from AAA Plus RV to Good Sam ERS Platinum. What is the annual cost for the upgraded GS ERS Platinum?
__________________
Scott, Becky & Heidi (our standard poodle and travel companion)
WBCCI #1215
Air #54601

Remember... No matter where you go, there you are...

2009 27FB International Ocean Breeze
2010 Toyota Tundra CrewMax, 5.7L V8, 4x4
Scott J-24 is offline   Reply With Quote
Old 12-11-2012, 12:23 AM   #14
Rivet Master
 
ROBERTSUNRUS's Avatar

 
2005 25' Safari
Salem , Oregon
Join Date: Mar 2006
Posts: 7,268
Images: 18
Blog Entries: 51
Quote:
Originally Posted by wxbuoy View Post
Maybe I am not reading this right, but 3 times in 6 months to your house seems like more than emergency road service. Especially at your home. Sorry, but I pay a hefty amount of $$ to have the service in case I really need it while I am on the road. NOT to have them come to my house to jump a car. I would never do that. It is emergency road service.... I think if you add the service calls up you got far more than you spent, so you made out. Be happy, I know if you go somewhere else, they will be.
Hi, I feel the same way as wxbuoy. It's not a Roadside Emergency if it's parked at your house. I have had AAA for many years and seldom ever used it. Before my Alaska trip, I thought it might be a good idea to get Good Sam Roadside Assistance. Luckily I didn't have to use it, but since I plan to travel farther from home, I added three more years.
__________________

__________________
Bob

2005 Safari 25-B
"Le Petit Chateau Argent"
[ Small Silver Castle ]
2000 Navigator / 2014 F-150 Eco-Boost / Equal-i-zer / P-3
YAMAHA 2400 / AIR #12144
ROBERTSUNRUS is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 10:24 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.