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Old 02-14-2017, 12:09 AM   #1
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Reviews of "RV Solutions," San Diego, or "Desert Autoplex in RV," Mesa AZ

Any comments or experiences welcomed with regard to either "RV Solutions" in San Diego, CA or "Desert Autoplex RV" in Mesa, AZ? Reviews/opinions of sales and service. Much appreciated!
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Old 02-14-2017, 06:02 AM   #2
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We had two service issues completed last year on our '16 27'FC at Desert Autoplex in Mesa.

Both were handled professionally and competently. The second involved our AC unit conking out, and the Service Manager had to work us on.

I'd give them 5 stars.
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Old 02-14-2017, 06:43 AM   #3
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I purchased a used AS from Desert Autoplex several years ago. Salesperson was courteous and professional, though not overly knowledgeable about vintage Airstreams...
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Old 03-02-2017, 10:39 PM   #4
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RV Solutions has been average. Kind of nondescript at this point. We'll see how it goes as we attempt warranty service later this month...
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Old 03-03-2017, 12:07 AM   #5
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Quote:
Originally Posted by Llando88 View Post
We had two service issues completed last year on our '16 27'FC at Desert Autoplex in Mesa.

Both were handled professionally and competently. The second involved our AC unit conking out, and the Service Manager had to work us on.

I'd give them 5 stars.


I've had them replace an awning (street side) and an annual maintance check plus repair of some minor interior items on my 2006 25' Safari SE, LS. Not impressed. Awning coil spring preloading never right after install, too much tension causing tendency to retract when fully extended before rafters are engaged. I'd give them 3.5 stars.
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Old 03-03-2017, 06:11 AM   #6
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When I was shopping for a new Airstream last year I gave up on the Denver dealer and moved my search to Desert Autoplex. Couldn't get anyone interested in my business there either. I ended up going to Lazy Days in Tucson.....they are awesome! The folks at Desert Autoplex were nice and professional but I couldn't get them to return calls and never got very far with them.
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Old 03-13-2017, 09:51 PM   #7
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Interesting you are asking about RV Solutions versus AZ Autoplex. It turns out, last June, I worked with both dealerships. I live in San Diego, so I contacted RV Solutions first. The walk throughs went well, and the sales staff were very pleasant and desirous to please. However, when the transaction landed in the sales manager's desk for approval, the relationship ultimately ended. The manager was rude, dismissive, and he hung up on me on the phone. He did not support his sale people and would not negotiate with customer, me. The salesperson tried several times to be the liason, but we could not get past the audacity of behavior. It just seemed like a bad omen.

The next day, we contacted the Mesa, AZ, dealership. My experience with them could not be more different. The salesperson was willing to negotiate price and put in the effort to offer all the extras I wanted for our Bambi, at a fair discount. The sales manager was pleasant, professional, and extended additional services to make sure I would be happy. The dealership has my highest regard.

I would also like, though it was not in the original query, to recommend Airstream of Los Angeles. Even though our experience with Autoplex was very fruitful, we ended up purchasing with ALA. They simply asked me what they could do to keep me from buying at the Autoplex. I said all they needed to do was give me a reason, and they did. They kicked in a bit more of a price break and secured a motorized hitch. The whole staff has been wonderful and they have made our Airstream experience worry-free. They even kept in contact with us during our entire three-week shake out trip. We have felt very cared for.

Good luck




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