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Old 01-25-2015, 12:30 PM   #29
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The Jacksonville one is listed but does not carry Airstream now as far as I know. I recently checked as we are considering relocating to St. Augustine and wanted to check out the dealership.
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Old 01-25-2015, 12:35 PM   #30
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When I returned to pick up the Airstream, my Hensley had been removed from the trailer and was in a box next to the trailer. I had to reinstall it myself in their parking lot as they didn't have anyone who knew how to do it. When I balked at paying the full amount of the bill, he called the Police.
That is awful. Good thing they are no longer.
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Old 01-25-2015, 04:10 PM   #31
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Originally Posted by Len n Jeanne View Post
As you live in Montreal, you might schedule a trip to Can-Am in London, Ontario. They carry a variety of RVs, but they've been an Airstream dealer for a long time. We got our first AS from them, and found them extremely helpful. They advertise themselves as the "towing specialists," and I think this is justified.

We got our current AS from Airstream of Spokane, in Washington state. Probably too far for you to travel, but for anyone else in western Canada or the northwestern US reading this thread, we've found them very helpful and good to deal with.

Of course, as others have noted, buyers always have to do their homework in advance.

Too bad you had such a rotten experience.
We have an Airstream dealer in the Montreal area and I contacted them in December but they have a very limited inventory and since they did not have the model I was looking for I did not take the time to visit them. I know about Can Am and I will be attending their " beginner's guide to rving seminar " in March. I will also visit Jackson Center in May. I am sure this will provide me with enough information to make a good decision. I would love to give my business to a local dealer and I realise it might be easier to get service locally if needed but I plan to use my Airstream to get away from the winter and spend 6 months or so per year in the South so the point of buying locally becomes less important. I would not mind driving to Spokane or anywhere else for that matter if it made good business sense.
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Old 01-25-2015, 04:20 PM   #32
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"I imagine that since Airstream is a business owned by a larger business called Thor Industries, that being a dealer is like becoming a Ford Dealer and a matter of money and licensing fees and ability to sell X number of units. Not based on how nice and polite the dealer is.

That being said, whom ever owns or runs the business sets the atmosphere of the whole business and it's companies beliefs and standards it's employees follow. This is why some businesses are better than others."

One of the guys on Foreforums is the former owner of the Foretravel west coast store. Before Foretravel decided not to have stores anymore, and just sell from the factory, Bob built it into the largest store in the country. He said it took an average of 21 months from the first handshake to signing on the dotted line. Most of that time was spent listening to the customer and educating them on what they needed.

One of the largest RV dealers where we used to live sells Airstreams and other brands. We had visited the lot a couple of times while we were gathering information and were unimpressed with the sales people. The place is also a car dealership (new and used) and they would rotate the sales people from one area to another, with predictable results. They did have one salesman who was exclusively an Airstream salesman, though. He lived full-time in his coach and really knew Airstreams. We met him at the dealership's big open house where they had factory reps on site to answer questions. The last time I was there he had retired (again) and was gone.
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Old 02-07-2015, 08:52 PM   #33
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We visited an Airstream dealer today. We were on the property for maybe five minutes total.

We walked in and an experienced salesman greeted us. We told him what we were there for (information about used high-end travel trailers). He said the only one to consider was an Airstream, he didn't have any used ones, and come back when we were ready to buy. I mentioned at least three times that we wanted to see the quality of the coaches. He didn't even offer to show us a new one.

Although it is unlikely that if/when we decide to switch to a TT we would buy from either dealer simply because we probably won't be around this area then, there is no way I'll go back to that place.

Now another question or two. Why don't Airstream dealers have any used Airstreams on their lots? Aren't they traded in - ever? They aren't here, either. There are 16 (I think) 1990-1999 Airstreams listed in the Classifieds here, and some of them are motor homes and vans.
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Old 02-07-2015, 09:06 PM   #34
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My experience with used Airstreams on dealers lots is that they sell very quickly.
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Old 02-07-2015, 10:29 PM   #35
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Life is full of experiences that teach us "I never want do that again" or "that was nice, I'd like to have that experience again". As the years roll by, we expand on those initial experiences and remember the events leading up to that specific primary episode in our life. When the initial signals I perceive start to trigger that negative memory, I know it is time to move on.

In my life experience to date, there have been lots of sales operations where sales folks are there a few months and the next visit, there are no familiar faces and more importantly, no collective memory that I made a major purchase at that facility. The apparent attitude is "you did not buy it from me so I got no commission and unless you sign now for a new "fill in the blank" I have no time for you." That is usually coupled with zero knowledge of the product in question on the sales persons mental inventory.

Since an Airstream can cost more than a small modest home, most folks are full of questions and not a little fear of buying into something they could not master or cost far more than their operational budget might handle.

There is an old saying "burn me once, shame on you, burn me twice, shame on me."

We have done lots of research since starting our Airstream adventure and determined from negative experiences that a really qualified third party who specializes in only Airstream for service and so called warranty work is a better option for us than the local choices we have here.

Damages from incompetent work wipe out the perceived savings of a low price because of added expense and aggravation. It really is cheaper to pay a little more to get "it" done right the first time.
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Old 02-08-2015, 09:41 AM   #36
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I do and always have found it always cost a little more to get what you want or want done and done right. The DW and I have never stopped looking at multiple campers. For sure we can't pass up a show. I love researching manufacturers and then talk to a salesman. They haven't a frigging clue what in thier camper but do know what's in your wallet.
For instance...a dometic 300 commode had an issue with bad parts which in short, lead to trapped liquids and the subsequent smell. The issue was on just about every forum on the web. A simple call to dometic with the serial number and they sent you a replacement commode with in days. It took literally 10 minutes to install in our brand new camper (never used).
I spoke to the dealer, a rather large dealership here in town, and they did not know anything about it and still have not educated themselves on it. Their maintenance people did not know about it and it was a simple problem.
There are salesman and then there are salesman and the same goes for repair and maintenance. The warrantee they sold me requires a yearly check of the roof, slide, undercarriage etc. When I brought it in for another small issue I asked for this to be completed. Twice! It never was completed. If you bitch too much, you get paid back with mud, scratches dings and bangs. Personally I would drive across the country to buy the next TT. Find a local repair person who cares about his work and don't worry about the dealer. Big stuff goes to JC.
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Old 02-08-2015, 04:25 PM   #37
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I do think that used Airstreams turn around quickly on dealers' lots-- but these days, don't most RV dealers post all their inventory on websites? That would be the first place to look. I suspect that a salesman greeting prospective customers who didn't already know if there were a used AS on the lot would understandably think they weren't serious.

I don't know for a fact, but I would also be surprised if Airstream dealers get more than their share of "Lookie Lous" who really aren't serious, but just want a look-see.

It's a good idea to phone ahead for an appointment with a salesperson, explain your situation, and then arrange a time and date when they're not busy and can spend lots of time with you.

RV shows can be good places for window shoppers to check out different models. Can-Am in London, Ontario runs weekend events for prospective first-time RVers, called "Beginners' Seminars." Can-Am RV :: Events & Seminars Maybe other dealers do this, also

But I agree that some sales people do themselves more hard than good by being high-handed with potential customers. Because it's not just you. Word-of-mouth can be either free positive advertising or a negative for any friends/relatives you've told about your experience with a particular dealer.
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Old 02-08-2015, 04:34 PM   #38
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"Can-Am in London, Ontario runs weekend events for prospective first-time RVers, called "Beginners' Seminars." Can-Am RV :: Events & Seminars Maybe other dealers do this, also "

What a great idea, other Airstream dealerships could learn something from this.
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Old 02-08-2015, 05:31 PM   #39
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Not impressed

Airstream also calls on Andrew Thomson (of Can Am) to present seminars.
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Old 02-08-2015, 07:08 PM   #40
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Smile Airstream dealers

I am fairly new to the "world of Airstream"!! But I would like to add my TWO-CENTS. After years of owning various SOB's , and seeing the quality of many formally good SOB's deteriorate after the great recession we went to numerous RV shows and dealers and decided that an Airstream is what we would like to move to. We went to a number of Airstream dealers in our part of the USA, and were treated poorly to say the least.

Then my son, purchased an Airstream from Colonial in New Jersey and told us how well they were treated, and how helpful and knowledgable they were. We subsequently called Colonial, visited Colonial, and bought our FC from Colonial. We then traveled from Colorado to NJ, to pick it up. Colonial sales and service have been great. We did have a few issues, and Colonial even called Jackson Center, who arranged to for trouble free service in out home town from a former Airstream dealer. We are very happy with our FC and the support and help we have received from Colonial and from Airstream corporate.

So there are great Airstream dealers out there, and Colonial is one of them.
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Old 02-08-2015, 07:46 PM   #41
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I have heard great things about AirstreamNW and Colonial in Jersey. There is another in Texas that has been calling me for my business and the sales person seems motivated.
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Old 02-09-2015, 09:44 PM   #42
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I'm in Laguna Beach, CA. I signed up on this site and did research for over a year, then bought my 2012 EB AS sight unseen at Crain RV in Arkansas. Nice people, great deal...


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