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Old 09-19-2015, 06:28 AM   #15
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New AS - extended warranty, protective coating

I'd personally save the nano coating dough and buy a $9 bottle of NuFunish, a good bottle if bourbon and go find a great place to camp for the week. Money ahead!
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Old 11-06-2017, 09:59 AM   #16
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New Bambi owner and the dealer wants to sell us a protective coating, for $1,350- is it necessary to have a protective coat on the airstream?
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Old 11-06-2017, 10:05 AM   #17
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Only if you want to increase the dealer's profit by that amount...

Cheaper to wash it yourself and put a good coat of paint sealer on it, for a lot less money...and I can bet you will do a better job, since it's YOUR trailer...
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Old 11-06-2017, 10:12 AM   #18
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Originally Posted by jsog6 View Post
New Bambi owner and the dealer wants to sell us a protective coating, for $1,350- is it necessary to have a protective coat on the airstream?
"Protective coat" really means "wash and wax." Do not pay for it. But by all means wax it yourself, especially at all rivet lines.
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Old 01-18-2018, 07:39 AM   #19
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Originally Posted by SilverRanger View Post
I won't give you my opinion of an extended warranty. All I can offer is our experience. We did buy the 7 year extended warranty for the 2005 Bambi. This was the first (and last) extended warranty we ever bought on anything. But, considering the Airstream cost more than our first house, we were inclined to want some extra protection. The price we paid was significantly lower than the one you were quoted. Of course, this was about six years ago, and we bought significantly less trailer.

The dealership was reputable family-owned business, and had been selling Airstreams (and SOB's) for decades. The offer (by the daughter of the owner) of the extended warranty was was no pressure - just take a look and think about it. We read it carefully, asked a lot of questions about their actual experience with warranty repairs, and decided to go for it. There was a $25 deductible if the work was done at the dealership, and $50 if done at an "approved" repair shop.

Early this year, after we returned from a cross country trip, we decided to address some issues that existed prior to the trip, and some that developed during. Some existed from shortly after we bought the trailer, but were not properly handled under the Airstream 2 year warranty. After setting up an appointment at the dealership, I wrote a list of repairs, and was careful to reference each repair item to the appropriate section of the agreement. The list included, among other things, a malfunctioning furnace, some plumbing issues, a black tank flushing system that never worked, and a faulty AV system.

I delivered the trailer, and about 10 days later they called and said it was ready. All issues were addressed. The cost of repairs was well over $2,100, which was more than twice what I paid for the extended warranty. My portion of the bill was about $41, which included the deductible, and the rest was for the shipping of parts. I knew about the shipping costs because I read about it in the agreement.

I realize I may swimming against the stream here, but the extended warranty worked out rather well for me.

Some observations:
- I took the Audio/Visual system, and the black tank flushing system problems to the dealership, along with a list of other problems, to the dealership while the trailer was still under the Airstream warranty. They said it was a loose wire for the AV (it wasn't), and didn't even repair the flushing system (I found out about that the hard way later on in the spring). Under the extended warranty they successfully repaired the flushing system, and replaced the entire A/V system.

- Just before the cross country trip the furnace was acting up intermittently, so I decided to take it to a local RV repair shop. Primarily because we would need the furnace on the trip, and our dealership couldn't fit us in for two months. I made sure the "approved" repair shop had prior approval for the work. The owner of the repair shop said "those extended warranties weren't worth the paper the were written on", and that "they would find some way to weasel out of it", but he would work with us and file a claim if we liked. The repair bill was only $80, slightly above the deductible, so we didn't bother to file a claim. He said it just needed cleaning. The furnace failed again the day after we left on the trip. It turned out that the burner had practically disintegrated, and there was a crack in the base of the ignitor. I guess they didn't catch that when they "cleaned" it. I won't be going back there.

- The dealership was easier to work with using the extended warranty than under the Airstream warranty. Sometime during the first six years of the warranty period the dealership stopped selling Airstreams, but are still an authorized AS repair facility.


I still have about 6 months left on the extended warranty, but everything is working fine.
Your failure to present problems to the dealer while it was still within the factory warranty was... well, ... your failure.

The "two month" delay in getting your warranty items covered ... was ridiculous considering you were the original-purchaser, they were the original retailer...AND you had purchased an extended warranty from them which should have placed you in the "immediate attention" aisle.

The reason a shop will work more energetically during an extended warranty than they will otherwise is: 1-they'd already made a commission by selling your the warranty (which is actually owned by a third party), and 2- if they worked on it during factory-warranty they earn less than if they wait... and get actual cash-payment from the third-party warranty-insurance. In other words, they "took you" TWICE... first time by selling you a warranty on a product that was ALREADY warranteed.... and second time by collecting additional money from a third-party insurer while putting YOU on "HOLD" until that insurance became effective!

The WORST PURCHASE anyone can make is to buy a warranty on a product which is already warranteed. Doh. Sellers know they're charging more for the extended warranty than experience shows them they'll be "out" for repairs. YOU can insure YOURSELF cheaper than that...and even if you have a failure beyond factory warranty... you will have had the money inside your own pocket during the timeframe...and the same statistic that guarantees the dealer a profit from the EW also works to YOUR benefit.

Before we were married, my wife bought an EW on her auto and had paid $425 for it. At the end of her EW period, the oxygen-sensor failed. The dealer wanted $350 for the part. (It's an easy labor-matter... about ten minutes to unscrew the old one and screw-in the new one and plug the wire into the harness.) The local AutoZone (with a lifetime part-warranty) sold that same part for $40. We drove 80 miles to the nearest dealer to let them put in their $350 part and one-hour labor they collected from the underwriter... only because it was the only way to justify in her mind that she'd collected anything/ever for her $425 EW expenditure. (We would have saved over $375 and 160 miles roundtrip and an entire day sitting in a waiting room if we didn't have that EW!!!)

The reason most people buy EWs is not because they think the product is defective (or they'd not buy the product to begin-with)... EW's are nothing more than insurance-policies against yourself...and with deductibles. And with prerequisite regular-service-requirements. If it's a big loss to the warranty-underwriter... they'll deny coverage because you failed to have yoru regular service-inspections, etc. Save your money. Have confidence in your original purchase decisions. Insure yourself.
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