I have had 3 25' AS over the past 6 years. Although I did not buy from Colonial, if I lived closer, I certainly would give them a try. I have called them with questions regarding AS's, for information purposes, pricing questions, and issues with my AS unit's. Patrick and staff have been extremely helpful, even though I had not purchased from them. Heck, even returning phone calls on questions regarding a price I had on a used unit few years back! I even had their service department "overnight a" window which I broke while in MT a couple years ago! As many have said, they are a good class act. Remember, there are many dealers out there....and I would not judge the dealer by actions of one sales or service person on a single visit, unless it was a common occurrence. Everyone has experienced poor service or support at one time or another. Very good intentions from Patrick and his team!