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Old 07-15-2008, 10:40 AM   #29
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Right off ATI, USA's web site..."We arrange everything for you and solve problems if they appear."

Sounds like the Baltimore office needs someone to drop the hammer to get their attention...or possibly they are understaffed...or just don't give a damn once they've got a customer on the hook!

Hampstead gets my vote for a badge of courage for going the extra miles on this one! It's one thing to lend one's expertise to a 'friend' in need, but to have these additional road blocks thrown in the way goes beyond the pale! Good on you, your 'Karma' bank is getting a BIG deposit on this one...
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Old 07-15-2008, 12:58 PM   #30
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To the best of my understanding, Vanessa works for the HTI office in New Jersey handling the shipment of Remco's Chevy truck. I don't think she's part of the union. Vanessa needs to make an appointment with the actual company at the Port of Baltimore holding the vehicle.

Plan "A" - If I get an appointment, I'll roll down to the Port, try to access the vehicle and see what I can do in the way of "duct tape and baling wire" repairs to get the vehicle running (and I'll FedEx Remco the paperwork he needs from the glove box of the truck).

Plan "B" - If I get stonewalled or I can't get the truck to sit up and bark, I have two contacts lined up for Remco. One guy is a local mechanic who used to work around the port and knows all about the Teamster issue. He does field work on heavy equipment and has a repair rig complete with hoist. He's a local guy who has done work for me on numerous occasions and I know he will be fair with Remco. The other contact is a Chevy dealership near the port where I bought a car a few years ago. I don't have the personal relationship with these guys (and they are "the dealership") but they are willing to jump in and help, if necessary.

Plan "C" - We convert the 1979 Chevy to a submarine and I sail it to The Netherlands.

Back to HTI, I have managed a municipal government for years. Understaffed or not, a company can still deliver great customer service. What the folks at HTI need is for people to use another company. If enough people have the same experience as Remco or me, young Vanessa will be looking for work elsewhere because HTI will no longer exist.
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Old 07-15-2008, 05:34 PM   #31
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I just got updates from Ken and the Emails conversation between Ken and Vanessa.
It seems that she is doing a great job making a small problem into a major problem.

Remco
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Old 07-15-2008, 06:02 PM   #32
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Vanessa's probably out getting her nails done...

Remco, can you contact crporate HQ, give them an update on what Hampstead38's trying to do and see if they can, perhaps... expedite matters? Entirely possible that HQ doesn't know what scams their Baltimore office is up to... however, given the location & business, it's entirely possible another "organization" is running the docks. Sounding like they're needing some palms greased.

Maybe get an email address so fellow 'streamers can register their annoyance with the company...? Let 'em know alot of folks are watching this...?

Maybe the truck & problem with HTI's not worth the effort... best of luck to you.
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Old 07-15-2008, 06:21 PM   #33
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On the website of ATI USA Inc you can find pix of the staff
I'll gues that our Vanessa is there for her looks only.

The Email adress of ATI is ricardo@atiusainc.net
The chevy was suposed to arive here last week . ATI did not even informed me that it was not loaded.
I contacted the shipping agent overhere 3 day's bevore arival of the vessel and they told me it was not loaded.
Remco
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Old 07-15-2008, 07:01 PM   #34
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Remco, Thanks for the address. Just sent Mr. Ricardo an email... be cool if others did the same and reminded ATI that the internet is an amazing place. Word gets around.

Hope things work out well for you.

PS, VAnessa needs to go back to serving burgers at Dairy Queen...
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Old 07-15-2008, 07:09 PM   #35
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Just looked up ATI USA site and guess what? Carlos, Ricardo & Pilar (the USA managers & accountant) are all the same guy! Only the chicks are different... and what a support team they have, too!

This ain't looking too good...
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Old 07-15-2008, 07:14 PM   #36
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When I shiped my airstream to the netherlands there was a german woman working @ the US office.
We are suposed not to like the germans but she was verry punctual and provided exelend service.
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Old 07-15-2008, 07:22 PM   #37
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Originally Posted by remcolent View Post
On the website of ATI USA Inc you can find pix of the staff
I'll gues that our Vanessa is there for her looks only.

The Email adress of ATI is ricardo@atiusainc.net
The chevy was suposed to arive here last week . ATI did not even informed me that it was not loaded.
I contacted the shipping agent overhere 3 day's bevore arival of the vessel and they told me it was not loaded.
Remco
Vanessa may be there for her looks only, her coworkers aren't to bad either.
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Old 07-15-2008, 07:54 PM   #38
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Just looked up ATI USA site and guess what? Carlos, Ricardo & Pilar (the USA managers & accountant) are all the same guy! Only the chicks are different... and what a support team they have, too!

This ain't looking too good...
Well, it looks like the only reasonable thing to do is for me to go up there and get rid if that guy and take over supervision/discipline of that staff.

Seriously, I hope you get this worked out!
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Old 07-15-2008, 10:04 PM   #39
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I don't care if Vanessa looks like an East German shotput champion circa 1976. My concern is getting Remco's truck on the ship.

When I'm not busy proving the adage that "no good deed goes unpunished," I'm a city administrator in Maryland. While I assume Vanessa's rolodex has the numbers of her stylist and tanning salon, mine has the numbers of people who run state agencies... like the Maryland Port Authority. I want to give Vanessa and HTI a little more time to resolve this issue, to secure an appointment for me to inspect the vehicle and afford Remco a chance to see a return on his investment. Because I'm basically a nice guy, I'd like to resolve this amicably. I would also like to have the issue resolved by July 24 when I leave for vacation and July 26 when Remco's ship sets sail. If, on the other hand, I don't begin receiving an acceptable amount of cooperation, I'm picking up the phone and making calls until someone at HTI realizes that it is far better to help Remco than it is to ignore him.
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Old 07-15-2008, 10:50 PM   #40
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There you go...there's nothing like a big stick to get some one's attention, even if it's softer like a rubber hose! Ah, how I like the smell of burnt rubber in the morning...Go get em'!
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Old 07-16-2008, 12:11 AM   #41
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Go Get 'em hampstead!!!

Karma to you for your efforts so far. What goes around....comes around!!!!
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Old 07-16-2008, 08:49 AM   #42
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Update

I finally managed to contact "Christie" with NYK Line (the shipper with whom I am not to speak directly). She had not received the email from Vanessa, but I forwarded the information to her. Apparently, I do not need an "appointment." I just have to show up on the daily access list. Once in get inside the Port, I will need to find my way to "Mid Atlantic" where apparently someone will tell me where Remco's truck is located.

My own truck is in the shop today, but I plan to visit the Port tomorrow morning. Not to be a pessimist, but I think it's 50/50 on getting into the Port. The odds are probably a bit worse on getting someone from Mid Atlantic to show me the vehicle. I'll take a pocket full of phone numbers, just in case.

On the positive side, if I can't diagnose the problem with Remco's truck, I have all of the information ready for a real mechanic to step in.
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