Arrived in Santee, CA. 20 Sept at 3:00 PM. At 2:00 PM 21 Sept Dicovered that I had no 12 Volt power. Long story short, Converter gone.
Santee Airstream Dealer won't warrenty because Paralux is too hard too deal with.
Found one in El Cajon, CA. for $269.95.
Got too Love Airstream.
I did find out that Paralux has an "up graded model 7355". Gee I wonder why!!!!
Arrived in Santee, CA. 20 Sept at 3:00 PM. At 2:00 PM 21 Sept Dicovered that I had no 12 Volt power. Long story short, Converter gone.
Santee Airstream Dealer won't warrenty because Paralux is too hard too deal with.
Found one in El Cajon, CA. for $269.95.
Got too Love Airstream.
I did find out that Paralux has an "up graded model 7355". Gee I wonder why!!!!
No Jim, according too my dealer Paralux is easy too deal with, it's the AIRSTREAM Dealer's that you didn't buy from.
I now consider my trailer warrentied at (1) My dealer (2) Factory !!!!
From now till I get home I am using a battery charger for power. It runs the frig and a few lights, but not all at one time, will get better after the battery's are at full charge.
Arrived in Santee, CA. 20 Sept at 3:00 PM. At 2:00 PM 21 Sept Dicovered that I had no 12 Volt power. Long story short, Converter gone.
Santee Airstream Dealer won't warrenty because Paralux is too hard too deal with.
Found one in El Cajon, CA. for $269.95.
Got too Love Airstream.
I did find out that Paralux has an "up graded model 7355". Gee I wonder why!!!!
I was too have other work done at Santee dealer.
Don
Parts on a new Airstream product are warranted through Airstream, not through individual suppliers.
If you are traveling, and have a failure, the dealer is supposed to correct the problem for you, and then submit the warranty information "on line" to Airstream.
Dealers are required to have a working inventory of certain parts, for warranty purposes.
However, it seems that some dealers may chose to not help a new coach owner, unless they sold the coach.
Sad, very sad, but also very true.
The owners should communicate with Airstream, in detail, when such negative activity has taken place.
Don, if your coach is in warranty, I would contact Airstream, who will probably give you some kind of refund for the purchase you were forced to make, because of a non cooperating dealer. Document the deal. You can write to them to the attention of the sales department, or call customer service at 877-5966505.
Your Airstream warranty should be recognized by any selling dealer or by an authorized servfice center. You have a right to expect reasonable, courteous and efficient warranty service, especially for the life support systems.
Airstream does frown on dealers, within reason, that sends warranty customers down the road, unhelped.
Posting of those dealers names, by owners, such as yourself, would certainly keep potential buyers away, and rightfully so.
I have had the same responce from every dealer I have tried and Airstream WILL NOT refund for repairs.
My trailer was buildt in Feb 06 and purchased in Mar 06.
The CEO of Airstream told me "What do you expect, they are built by humans" when I tried too get some of my money spent for repairs in NC which has no dealers (the trailer was 1 mo. old at that time!!!). Airstream under Bob is a very unfriendly place for owner's.
My advise too anyone looking for a Airstream, is buy used and fix it up or buy new and fix it up, your choose.
No brand will or can survive without dealership support.
Harley Davidson motorcycles would not have survived without it's dealers during some tough years.
There seems to me to be a contraction in the number of participating Airstream dealers.
Usually, lack of sales, unrealistic manufacturer demands and lack of profits will cause a problem like this.
There is an upside to all this, if Airstream goes belly up your Airstream will be more valuable as time goes on.
Thanks for the posts.
R
I have followed your story and believe that the troubles you have had must be a record. I would have finished myself a long time ago if I had the same experiences. You are one tough person. Hope it smooths out for you, you deserve a break.
Well the flat was a screw right thru the steel belts, so it will be my spare and the spare will go on the ground.
Discount Tire is closed on Sunday, are at least by noon here in Santee, so will be first customer tomorrow.
Instead of taking it back to a dealership Why not try an authorized repair shop like Inland RV or G&h? Their business is based on repairs and not sales. Guys like Andy at Inland RV have Airstream repair pros they need to keep working and I doubt he cares if the check comes from you or Airstream.
On the A/S website they list dealers and Service only centers. I can't help but think a service only place would be eager to do your warranty work. It's how they make their living after all.
On the A/S website they list dealers and Service only centers. I can't help but think a service only place would be eager to do your warranty work. It's how they make their living after all.
Actually it is C & G Trailer Service and their phone number is 800-662-3790 or 562-634-6286 at 9241 Sonrisa St, Bellflower ask for Rod or Darlene email cgtrailer@aol.com.
Bill
__________________
Bill Kerfoot, WBCCI/VAC/CAC/El Camino Real Unit #5223
Just my personal opinion
1973 Dodge W200 PowerWagon, 1977 Lincoln Continental
1979 23' Safari, and 1954 29' Double Door Liner Orange, CA
Actually it is C & G Trailer Service and their phone number is 800-662-3790 or 562-634-6286 at 9241 Sonrisa St, Bellflower ask for Rod or Darlene email cgtrailer@aol.com.
Bill
OOOPS!
Thanks Bill for catching my brain fade and correcting it.
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