I did let Sutton Know! There only answer was for me too drive 150 miles at $3.00 per gallon. When I told them they should send a repairman too me was " let us know how you fix it".
IMHO a owner shouldn'd have too drive 300 miles in one day to get a simple water pump replacement. The way they Jerry Rigged my pump was plan STUPID. A moron would have done better.
I had alway's heard good about Sutton, and they may do good work but not this time.
We need too hear about the bad work as well as the good work.
I had alway's heard good about Sutton, and they may do good work but not this time.
Don
Unfortunately, we are at the mercy of whatever tech happens to be assigned to the task. I have had good fortune with my dealer, but there are some techs there that I wouldn't let touch my trailer out of my sight. The dealer knows this and assigns me a good tech.
The dealer knows my abilities and I have done most warrenty repairs with them supplying the parts. The two exceptions have been the refrigerator replacement and the hub replacement when a brake shed its shoes while towing.
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John W. Irwin
2005 Classic 28 "Sabre-Dog III"
2007 Silverado 2500HD Duramax/Allison LTZ
WBCCI Region 9 Webmaster, #9632
Am considerating buying my first AS and was shopping at Sutton RV. Was looking at the Safari 25' FB SE. Boy, will I be wanting to check out their repair section if I decide to buy from them. I just cannot understand a dealer selling something as nice as a AS and then replacing a part under warranty with sub-standard equipment. Sure makes you take a 2nd look at them. Thanks to everyone who took the time to post their experiences with this dealer.
I just cannot understand a dealer selling something as nice as a AS and then replacing a part under warranty with sub-standard equipment.
hi w5cents
welcome to the forums...
the problem here is that gunny didn't buy his trailer from this dealer...
the problem here is that some dealers do not do repairs as carefully on trailers they did not sell!
the problem here is that some dealers make getting service (under warranty) nearly impossible on trailers they did not sell!
oh and there are of course dealers with poor service departments or minimal service departements...
gunny was 1000s of miles from home and tried the local dealer....
sometimes doing this is a disaster.
and it is an unacceptable game plan for the factory to tolerate these bad examples...
of course the dealer in question is in the top 5 nationally for sales volume...
so guess who is sol in this encounter...gunny.
cheers
2air'
__________________ all of the true things that i am about to tell you are shameless lies. l.b.johnson
we are here on earth to fart around. don't let anybody tell you any different. k.v.
Am considerating buying my first AS and was shopping at Sutton RV. Was looking at the Safari 25' FB SE. Boy, will I be wanting to check out their repair section if I decide to buy from them. I just cannot understand a dealer selling something as nice as a AS and then replacing a part under warranty with sub-standard equipment. Sure makes you take a 2nd look at them. Thanks to everyone who took the time to post their experiences with this dealer.
Bill
I can tell by your choice of model you are are well read, thoughtfull, very attractive and a genius.
I bought a 22' CCD and 28' CCD at Sutton RV previously. I've previously had warranty work done at Sutton's RV.......and I was less than impressed with the warranty work that they did on my 22' CCD and now 28' CCD. They've recently expanded their service department to a new location with larger digs. I haven't been there since the transition.....but plan to take my 28' CCD in for some warranty work in the near future and will report on their quality of work (I'll stay and watch this time)!
BTW, Sorry Gunny about the inferior warranty work on your AS! I hope things eventually work out!
2Air is right.........if you didn't buy it there.......it may not mean you get the best service (that ain't right) ........I hope it's right for me when I take it in for warranty work (or I'll be p#$$ed)!
We got the 7 yr parts and labor warranty with our new A/S. And our Dealer is only 4 miles away. Hopefully we won't have to use it much. But in the past 10 yrs of trailering I've replaced one water pump and it was pretty simple. It's hard to figure how a dealership service dept could mess that up, unless it was done by a rookie. However, that's exactly why I change my own oil in the truck instead of taking to Jiffy Lube type places...rookies. Sometimes it's the simplest things that get botched by the most unskilled people. JMHO
Well I'm on my second week at the factory. The new skin is on, but we are on day three of water leaks!! Not one of the leaks are from the new skin! We have found two that I didn't even know about. At $80.00 per hour, I will be broke when I leave hear.
I will be going from here too Elkhart IN. too buy high back recliners too replace the dinet. The chairs are $350.00 in Elkhart and $1300.00 at Airstream.
Well they got the last leak stopped today.
Now the interior is going back in and if no hitch's I will be able too movein friday and they will just pull it in too work on it.
Should be out of here by Wed of next week.
Buck rivet's all the way.
Insulation looked good, what little I got too see. They did not open the side's and only part of the ends. They just cut back the inner skin enough too buck the rivets and then put a new inner skin over the old inner skin.
I am pulling the dinet and replacing it with two recliners and a smaller table.
I will post pictures when it is done. I will be going too Elkhart, IN. too buy the recliners when I leave here. Flexsteel $1300.00 here and $900.00 in Elkhart!!!
Tried too get the table built here, but they wanted $739.00. They built the table for another FB that was here from scratch and charged him $600.00, so I thought they would charge me less since they now had the paterns, but NO. Will build at Ken's Cabinets.
I am also having the 2007 shower front and door installed Monday, since the old front is buckling from water. ($500.00) Also replaced bathroom lights with the same lights in the rest of the unit. Also replacing the flooring with vinyl plank.
When I pulled the old flooring, I found that some of the bolt holding the sub floor too the frame had been ground off? so I had them add extra bolts. They couldn't figure why they were ground off but thought they would hold.
I also added two 110 outlets, one next too the TV and one under the cough for the satilite box.
I will be cutting the front wall in the bathroom so I can upgrade the toilet.
I have corion counters being made for the bathroom and kitchen, just have too make up my mind on color.
Busy winter!!!!!!!
The weather is COLD with off and on rain. NOT my kind of weather.
Don
If anyone want's my Argosy, I will deal, need money.
Well they got the last leak stopped today.
Now the interior is going back in and if no hitch's I will be able too movein friday and they will just pull it in too work on it.
Should be out of here by Wed of next week.
Hey Don,
Take pictures of the Dinet mod. Hiback recliners sound interesting.
Safe drive,
Michael
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Gunny, what a nice addition to your trailer! The countertops are "rich" looking and the chairs should make for comfortable relaxation! Very nice! When we first got our '97 Excella in 2002 there was a list of 57 things which needed correcting after the first 5000 mile trip. There were no "gimme's" on the list. Everything was a tough item, but I made it thru every item on the list and now the trailer is a real delight to take on the road. I'm sure yours will get settled down soon and you can get to enjoying it. You are certainly doing things to make it enjoyable! Way to hang in there!
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2002 Toyota Tundra Not that Bob Thompson, the other Bob Thompson!
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Not one of the leaks are from the new skin! We have found two that I didn't even know about. At $80.00 per hour, I will be broke when I leave hear. 
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