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Old 08-08-2017, 08:36 AM   #43
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2014 31' Classic
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2013 25' FB International
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If the factory folks actually listened to the calls and read all of the issues from stem to stern across all models of Airstreams, one would think they would get it all fixed at the factory at less cost than having a bungling dealer make inept repairs because of untrained personnel or a indifferent attitude and many repeat visits for the same issues. Is not customer satisfaction job ONE for Airstream? Apparently not!

The Airstream brand name is starting to tarnish as actual users report and share their negative experiences with possible new customers. Only when sales drop off like other shinny stars of the past that are no longer in production, will the brass at the top wonder what happened.

Simple solution that will improve Airstream's bottom line, send it down the line built to the drawings with everything properly fitted with quality components, not the cheapest available from China.
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Old 08-08-2017, 09:04 AM   #44
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Quote:
Originally Posted by Philip Jones View Post
Totally agree. CanAM did an excellent delivery job on our 27 FB FC that we purchased last fall. I cannot imagine this came from them.
We too had a very thorough PDI with Can-Am when we picked ours up in 2013 (including making sure we had all the manuals).
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