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Old 04-20-2018, 10:08 AM   #1
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Sheridan , California
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Is this normal?

We have a 2017, 16' Sport and just got back from a two week trip. Noticed that the door bottom trim has worn a fairly deep groove across the door threshold. Is this normal?
I'm considering using a Drexel tool to grind down the edge of the door bottom trim but it'll be a delicate operation.Click image for larger version

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Old 04-20-2018, 11:05 AM   #2
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2007 30' Classic
Ayr , Ontario
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Quote:
Originally Posted by Airabel View Post
We have a 2017, 16' Sport and just got back from a two week trip. Noticed that the door bottom trim has worn a fairly deep groove across the door threshold. Is this normal?
I'm considering using a Drexel tool to grind down the edge of the door bottom trim but it'll be a delicate operation.Attachment 309118
Is it not covered under warranty? Personally, I wouldn't go this route since it will weaken the metal by making it too thin. If you have an improperly adjusted door it might just be a matter of adjusting it right.

Check this thread on the door adjustment.
http://www.airforums.com/forums/f453...nt-179849.html

Good luck.
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Old 04-20-2018, 11:08 AM   #3
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If your AS is under warranty, doing any work yourself may put your warranty coverage in jeopardy IMO. Call AS per the phone numbers in your owner's manual, and send photos via email to get the company's guidance.

Good luck!

Peter
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Old 04-20-2018, 04:07 PM   #4
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Sheridan , California
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The Sport is one year old and under warranty. Unfortunately the closest dealer is 400 miles away. If it's an easy fix I'd like to do it myself. I have contacted Airstream.
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Old 04-20-2018, 05:02 PM   #5
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2018 23' Flying Cloud
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We had to have our door adjusted because the seal was not contacting the door frame on the bottom left corner. The edge to the bottom of the molding really start to wear into the door frame. So out came the dremel tool. It didn't take removing much to get it away from frame. The seal does its job better now. The molding edge below the sticky stuff that holds it in place. Now there is no pressure pushing the molding away from the door. I used a small sanding drum that came with the dremel tool.
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Old 04-20-2018, 07:17 PM   #6
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ottawa , Ontario
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we had the same issue with the door

took it to CANAM and they fixed it under warranty
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Old 04-22-2018, 07:35 AM   #7
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wainae39,
What is CANAM? and what did they do to correct the problem?
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Old 04-22-2018, 12:18 PM   #8
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http://www.canamrv.ca/
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Old 04-25-2018, 07:26 AM   #9
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Sheridan , California
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The answer from the Factory is, we have to have the door adjusted at an Airstream dealer. That's an 844 mile round trip for us. So I think I'll fill the grove with JB Weld for now and take her back to the dealer in Denver next 4/20 when there's a good reason to go to Denver.
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Old 04-25-2018, 09:43 AM   #10
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Are you in the greater N CA or Bay area? [Sheridan in your ID]

You should be able to go to any AS dealer, not just your selling dealer, for this repair. I would ask AS/JC for confirmation on this, and file a claim via email to get things in writing. AS should be able to locate a repair location and loop the shop in via email.

When you have a selection lined up, you might consider using the new search function in the blue box above to check the comments here about each specific dealer. "Not all AS dealers are created equal."

Good luck,

Peter
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Old 04-25-2018, 10:18 AM   #11
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Thanks for the advice.
We're from Sheridan, Wyoming and closest dealer is Denver. So far we've only had minor issues that I could fix myself. One reason we bought Airstream was quality.
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Old 04-25-2018, 10:54 AM   #12
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Airabel, you certainly know more about "it" but Airstream shows Bretz RV in Billings as an authorized dealer.
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Old 04-25-2018, 11:46 AM   #13
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Quote:
Originally Posted by Airabel View Post
Thanks for the advice.
We're from Sheridan, Wyoming and closest dealer is Denver. So far we've only had minor issues that I could fix myself. One reason we bought Airstream was quality.
Thanks for the reply. FYI your ID to the left says "Sheridan, California" .

The commonly-held expectation of quality from Airstream is not well-aligned in all regards [IMO], similar to your door. If you search for "quality control" in the blue search box above, you may be surprised at the range of opinions, not all of them good unfortunately.

I would ask the factory for an authorized repair facility closer to you, as LBelle just suggested.

Good luck,

Peter
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Old 04-26-2018, 07:42 AM   #14
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Sheridan , California
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I've always assumed that there would be warranty items that would require a trip to the dealer. I was only hoping we could save them up for one trip before warranty expires. Denver is not a bad trip for us.
After a year of use we're very pleased with the Sport and would do it all again. The quality is worth it. So far the items needing a fix were easy.
Just wish the dealers were a little closer.
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