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Old 05-01-2018, 05:01 PM   #1
1 Rivet Member
2018 16' Sport
Austin , Texas
Join Date: Mar 2018
Posts: 9
Airstream Says No Rock (Segment) Protectors

I bought a new 2018 Airstream Sport 16RB from a local dealer back in March. I decided I wanted to add the stainless steel stone protectors to the front. Airstream calls them "segment protectors". So, my local dealer ordered them (and I paid for them) and told me at the time that they may be on back order.

I called the dealer today, six weeks after placing the order, and asked for the status. The dealer had to call Airstream. Eventually I found out that Airstream doesn't have them and evidently they are having problems getting them from their supplier. They said they have no idea when they will have them again. So, after having paid for them, I'm left in a state of having no ETA. The dealer is willing to give me a refund, but that cancels the order.

I'm a new Airstream owner. For those of you that are long time Airstream owners, is this a typical Airstream experience?

2011 Chevy Silverado 1500 4X4
2018 16-RB Sport - portable solar and Honda generators
2015 T@B Max-U Outback
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Old 05-01-2018, 05:18 PM   #2
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1993 21' Sovereign
Colfax , North Carolina
Join Date: Jun 2003
Posts: 20,678
Not sure exactly what you're asking. If they don't have them, and don't know when they'll have them, all they can do is offer you a refund. They can't force their supplier to make more.

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Old 05-01-2018, 05:30 PM   #3
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1991 25' Excella
2011 19' Flying Cloud
Santa Ynez , California
Join Date: Jan 2017
Posts: 735
Hmm, I was going to tell you to try calling Out of Doors Mart to see if they have any in stock but after checking their website they show them as "Sold Out" .

That bites!
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Old 05-01-2018, 09:12 PM   #4
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2016 16' Sport
Colrain , Massachusetts
Join Date: May 2017
Posts: 100
Images: 1
It's not typical... When I bought my Bambi, I had to wait 2 wks. for the order to come in to the dealer... I would keep the order in, with your dealer until they can get them... or you can try some of the other RV parts suppliers..
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Old 05-02-2018, 08:01 AM   #5

2003 25' Classic
Zanadude Nebula , Milky Way
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Thumbs up Welcome Aboard..

Do the google, it may work for you

Good luck..

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Old 05-02-2018, 10:13 AM   #6
2 Rivet Member
2017 19' International
Rosemere , Quebec
Join Date: Jun 2017
Posts: 20
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Airstream gives excellent service,
You could cal the Factory In OH, explain your issue and have the real storie directly.
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Old 05-02-2018, 10:57 AM   #7
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2017 16' Sport
N/A , New York
Join Date: Nov 2017
Posts: 151
If you cancel now and reorder it’s back to the end of the line. I waited about 6 weeks for a bumper. You’ll be happy when you get your stone guards. Hang in there.
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Old 05-02-2018, 11:06 AM   #8
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2018 33' Classic
Newport , Pennsylvania
Join Date: Nov 2014
Posts: 239
Rock Guards

Stay in line, worth the wait
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Old 05-02-2018, 11:07 AM   #9
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2014 25' FB Eddie Bauer
Vero Beach , Florida
Join Date: Sep 2014
Posts: 458
Images: 26
I have needed a few parts including a new upper segment protector (the dark plexi wrap... not the stainless lower one). I've had good service on Airstream parts, so your experience does not seem typical.

I would keep that order and absolutely add the lower protectors. Of course, if someone else gets them before your dealer does then give with them. If your tow vehicle throws gravel like mine does, the lower wraps will eventually look like they've been used for shotgun target practice. They are stainless steel while the trailer skin beneath is aluminum. They perform a valuable function.
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Old 05-02-2018, 11:22 AM   #10
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2001 25' Safari
Wayne , New Jersey
Join Date: May 2013
Posts: 42
Try Silver Trailer Supply. My husband just ordered two for our 2001 Safari.
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Old 05-02-2018, 11:30 AM   #11
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2004 25' Safari
Duluth , Georgia
Join Date: Oct 2015
Posts: 14
I'm surprised Airstream has a supplier rather than producing themselves in house in their plant?
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Old 05-02-2018, 11:37 AM   #12
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Parker , williamdcrockett
Join Date: Apr 2014
Posts: 66
Offering a refund is not what I would expect. I would expect to have them remain on order and payment not required until they ship them.
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Old 05-02-2018, 01:34 PM   #13
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1967 22' Safari
West Fork , Arkansas
Join Date: Jan 2012
Posts: 273

We wanted segment protectors for our '67 Safari so built our own. I developed a pattern for the curve and drawing for the SS portion so a tin shop could make that, I added the bottom trim from VTS and end attachments available online.
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Old 05-02-2018, 02:24 PM   #14
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dstalzer's Avatar
2005 25' Classic
Austin , Texas
Join Date: Jun 2008
Posts: 372
Segment Protectors

Last spring we had one of our segment protectors pop the rivets and flew off somewhere in Arizona. I called the Airstream Service Center and they said they did not have the one for my early production 2005 Classic, but they would be manufacturing a new batch. I then made an appointment and had them install it on my Airstream since I do not trust my local dealer. They do an awesome job at the Service Center.


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