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Old 03-18-2005, 03:03 AM   #15
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Originally Posted by DreamStream
I'm ready to send it back to the factory and have them fix these things. This tiny trailer costs a lot of money!
It sure does, and I hope they get this issue taken care of to your satisfaction so you can get out and enjoy your new Bambi soon...let us know the outcome and what your dealer and AS are doing to get this taken care of, and send some before and after pics along. At the very least a discount should be considered as dmac suggested along with the fix,
and they should jump through hoops to get it done quickly.

Can a good auto body shop re-apply this coating locally? I've alway wondered if it could be done when this wears off in time or if scratches appear. Also wondered if it could be sealed/protected like they do with new cars...we just had that done to inside/outside of new car and even the interior leather seats are sealed and guaranteed against staining....which would be great in the AS.

Barb
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Old 03-18-2005, 05:54 AM   #16
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Originally Posted by DreamStream
Jonathan ... will try to post photos this evening after work. That was my initial impression also ... do I really want someone to take off and replace this piece? I think the only ones I would trust to do this would be the factory itself.
I wouldn't even trust "the factory". Keep in mind it is not the "factory" doing the repair work -- it is the service department which is a different set of personnel. When I needed a panel replaced on my new unit, I too thought the best place to take my unit was back to the factory. My naive blind trust in Jackson Center almost cost me my life as the service department not only created more problems than they fixed but two problems were life-threatening (i.e., unattached propane line and cracked furnace burn chamber). So, you may want to rethink the "factory" logic unless you are prepared to allot additional time for the service department to fix what they broke when they fixed the original problem.

Here is a list of what was broken by the service department when I took my unit to the Jackson Center service department to replace the kitchen side exterior panel due to clear coat peeling (covered by warranty)....

The kitchen-side interior was dismantled so service dept could gain access to both sides of the panel so the panel could be installed with the original buck rivets. I didn't want an Olympic rivet installation due to the size of the panel and the newness of the unit.

New problems introduced by the Airstream service department:
1) Failed to attached the propane line to the furnace
2) Broke the furnace
3) 1/2 of my kitchen cabinets were not re-installed correctly. Parts and screws were missing from the re-installation.
4) The toilet wasn't re-installed correctly
5) The shower door no longer latches
6) My original interior doesn't have any border decals. The service department added blue border decals in my bathroom. My Airstream interior color scheme is light brown.

Luckily for us, the electricity was turned on when I first fired up the furnace. We were inside the trailer while it was filling up with propane but the propane detector went off and my husband had enough sense to run outside and shut off the propane at the source. After the factory fixed that problem we started our 900 mile trek back home.

Unbeknownst to us at the time (because we didn't have a CO detector), the broken furnace was emitting CO while it was running. Apparently the service department introduced a crack in the burn chamber while they were removing or re-installing the furnace. On our way home, we spent a whole night in the trailer with the furnace running and emitting CO. I guess it "wasn't my time" and/or "someone was watching over us" because my husband had inadvertantly left the exterior access door open that night. When the door is left open, it creates quite a draft of fresh air into the trailer. I don't like to think about what might have happened if we didn't have all that fresh air coming into the trailer that night.

To get the furnace replaced, we took it to the local dealer because we didn't want to drag the trailer back out to Jackson Center again. During the process of installing a new furnace, the local Airstream service department put a dent in the side of the trailer just above the exterior furnace vent.

Most of the aforementioned service department problems could have been fixed prior to me taking delivery of the unit if the service department had practiced simple quality assurance. Apparently, they didn't test equipment after they installed it. Additionally, service department techs make money by the number of jobs they complete. That explains the missing screws and parts in the kitchen re-install as the tech was probably rushing to complete the work.

My lessons learned from this experience:

1) Don't trust any service department to fix the problem perfectly.
2) Go over the trailer/motor home with a magnifying glass prior to signing any paperwork. Refuse to purchase the unit if you aren't comfortable with the defects.
3) If you do use an Airstream service department, go back over the whole unit with a magnifying glass and allot time for rework.
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Old 03-18-2005, 06:41 AM   #17
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Thanks for all your responses. It sure helps to know what others have gone through. We had a rare (for sunny south Florida) rainy day yesterday. It rained all day and didn't clear up till some time early this morning. Pictures will have to wait till after work this evening. I'm also putting some pictures of the skin problem and the two-color sofa on a DVD that my salesperson will be overnighting to Airstream to look at.
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Old 03-18-2005, 08:26 AM   #18
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Silvertwinkie - The factory repairs were okay, but not great. But it is functionally fine. My coach is holding up fine - however it is stored indoors and was only brought out for two weekend trips in 2004 (due to an in-law health situation). I plan a trip to Chicago in early April, weather permitting.

For those who are not aware of my 2003 Safari troubles, just look through this: Quality Thread

When I retrieve the trailer from storage in April I will take some "after" photos to match up with my "before" photos posted earlier.
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Old 03-18-2005, 09:56 PM   #19
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I've posted some pictures of the "buffed circle with the dent", the two color Ultra-leather sofa with the sloppy upholstery we paid 450.00 extra for plus the 230.00 for the sofa option, the loose and sloppy front window trim, and the cute little trailer at it's new home.
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Old 03-19-2005, 09:24 AM   #20
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The circle with a dent looks like it was a bigger dent that was pushed out. I don't think there is any way to fix it other than replace the panel. Either get AS to replace it, or give you financial compensation.

The window trim should be easy to replace. The upholstery appears loose, and there is a spot of some kind in the lower center. AS could send you a new sofa, which would be very easy to install, and you will be good to go.
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Old 03-19-2005, 09:52 AM   #21
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dmac--I agree with you-- this was obviously a larger dent that was pushed back out. What angers me about this kind of thing is that it's not something that happened after final assembly. SOMEONE saw this before the inner skin was put on and tried to cover it up. This was deliberately let go !!!!!------This deliberate action may be reason enough to demand a buy back!!!!!!---Pieman
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Old 03-19-2005, 10:18 AM   #22
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This may not have happened at the factory. It may have happened at the dealer or in transit to the dealer. It could have been a rock strike on your trip home. The bird that hit my trailer almost hit the windshield so I was pretty sure it hit the trailer otherwise I would be wondering what caused my dent. My bird strike is on the same panel other side and exhibits the same circular makings with out the deep center dent and it is smaller. The more mine sits in the sun the less noticeable it is becoming.

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Old 03-19-2005, 11:41 AM   #23
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I'm sure it didn't happen on the way home. We live in the same city as the dealer and didn't get over 40 mph on the way home. I've included all the pictures on a CD in high resolution that our salesman is overnighting to Airstream on Monday. Can't wait to hear what Airstream has to say. Meanwhile, we are keeping our plans to change out the curtains, bedspread, mount the LCD TV, etc. on hold.
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Old 03-19-2005, 05:47 PM   #24
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That looks a lot like a dent that was pulled out. That stress formed aluminum radius changes color when pulled out.

I saw a hail storm cause a radius to cave in just like that. The actual impact point was not that big but that radius will cave in if hit just right. The guy used a plunger and pulled the cave in out, leaving the original impact area and the color change in the aluminum that had been pulled out by the plunger.

Does the radius, other than the actual impact point feel like it is a little lower than the surrounding area?

Jack
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Old 03-19-2005, 05:54 PM   #25
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Nice looking Bambi in your drive.

Options - live with it or replace the panel. Can;t think of many others.

73/gus
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Old 03-19-2005, 05:59 PM   #26
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Trade it, though not really the best option.
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Old 03-19-2005, 06:11 PM   #27
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I can't believe AS let that trailer leave the factory. That front panel is a mess. Also, I have a Bambi with a leather sofa and it looks a thousand times better than yours. Plus, mine has a brass(ette) handle on the pull down part. AS left that off yours. Will post a picture tomorrow so you can see.

I would pitch one fit for paying for dented trailer. It makes me sick to think about it. Maybe you should send what's his name at the made in America Show a picture of AS's fine work......

Here I was thinking about a Classic. Not with cr_p like that coming out of the factory.....
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Old 03-19-2005, 06:40 PM   #28
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Arrow Dent Issue

Well I will put in my 2 cents. I would hold AS' feet to the fire. The bottom line is that unit costs a lot. You wouldn't have a Lexus, or a Mercedes with a blemish like that an not do anything about it. Dreamstream is taking the correct approach IMO. I would push for the buyback, if that doesn't happen then I guess they get to rebuild that corner. I can't comment on the couch. I am colorblind. I looks ok to me ! lol. The window trim looks like it ws broken during install. The trim above that looks very "gradeschool shop project". Again just my 2 cents. Good luck. The Trailer looks great in your drive BTW !
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