I have again brought my trailer in for warranty work. It's getting to the point that I should just plan on dropping my trailer off at the dealer after each trip.
I've had my trailer for 10 months and have had at the dealer over 100 days so far for warranty work.
Here are the items that have been repaired: (in no paticular order)
*Bed was the wrong size (replaced with proper bed)
*Refrigerator did not work on AC (Refrigerator Replaced)
*Refer decor panel was wrong size (replaced with proper one)
*Shower head flow was incorrect (shower head replaced)
*Water Leaking outside of shower (gap resealed)
*Back Window Leaked (resealed)
*Mini Blinds did not stay but with plastic clips (replaced with steel)
*Refer Fan Switch stopped illuminating (repaired now twice)
*Grey, Black and Fresh water level sensors not working correctly ( Repaired 3 TIMES)
*Wall Panel behind sofa popped loose from studs (repaired)
*Battery Boiled Over leaking acid on battery tray (batteries replaced)
*Fresh water filling tube was installed incorrectly. Had to spend 2-3 hours repairing while on vaction. (hose clamp and hose were not attached correctly making it almost impossible to fill with fresh water)
Currently:
*Fantastic Fan motor for lifting vent stripped out. No longer functioning.
*Manual ceiling vent in front of coach (which I never have used) just blew off while reading a book in light winds.) Wife had to get on top so suburban to duck tape on as it was scheduled to rain later that afternoon.
*Rivets are starting to tare out of aluminum skin on brackets holding the rock guards.
If this was just all a one or two time occurence then everything was fine, I'd be ok, I suppose with that. But EVERYTIME I go out, it's something new.
This is just to many problems for a $38k coach. My tent trailer, $10k, didn't have one single issue the times I took it out for the year I had it before selling it for AS.
I've contacted a Lemon Law attorney and will be forwarding all the documents to him. He assures me my case seems pretty solid for the amount of days it's been out of service.
What I would like is a brand new trailer that I pick up at Airstream and do a PDI with an Airstream rep.
Has anyone here had to lemon law a trailer? Any suggestions?
Thanks for listening.
__________________
Alan
2005 22ft Safari
2003 Chevrolet Suburban Z71 5.3l
"Life is like a box of chocolates..." Forrest Gump
Although neither thread addresses the lemon law issue, the two threads are interesting reads. There are also QC threads for 2004, 2006, 2007 and 2008 model years.
I particularly like the one where they installed the wrong size bed.....
Welcome to Airstreaming! You have the Ferrari of RVs....sexy, long lasting, high maint and typically a few things that need to be shaken out (as you will see by reading the QC threads and the two linked above).
Make sure you get all of it addressed before the warranty goes out or you won't hear from them. I've been trying to get answers for several months and basically heard a lot by not hearing a thing.
Once the clock strikes midnight the first day after the warranty runs out, your RV turns into a pumpkin and you become the bald headed step child.
After reading all the threads, maybe your lawyer would like to convert any case to a class action.
__________________
Computers manufactured by companies such as IBM, Compaq and millions of others are by far the most popular with about 70 million machines in use worldwide. Macintosh fans note that cockroaches are far more numerous than humans and that numbers alone do not denote a higher life form. -NY Times 1991
After reading all the threads, maybe your lawyer would like to convert any case to a class action.
You can sign me up as a part of any such action. So far, my list of issues numbers 40 or so items. It seems that my wonderous Airsteam adds another item or two to the list practically every few days.
It's ironic that I once did a compresensive review of Ferraris returned to Ferrari of North America under the various states Lemon Laws. There are a lot of parallels between Ferraris and Airstreams as I've often said here in the past.
I have again brought my trailer in for warranty work. It's getting to the point that I should just plan on dropping my trailer off at the dealer after each trip.
I've had my trailer for 10 months and have had at the dealer over 100 days so far for warranty work.
Here are the items that have been repaired: (in no paticular order)
*Bed was the wrong size (replaced with proper bed)
*Refrigerator did not work on AC (Refrigerator Replaced)
*Refer decor panel was wrong size (replaced with proper one)
*Shower head flow was incorrect (shower head replaced)
*Water Leaking outside of shower (gap resealed)
*Back Window Leaked (resealed)
*Mini Blinds did not stay but with plastic clips (replaced with steel)
*Refer Fan Switch stopped illuminating (repaired now twice)
*Grey, Black and Fresh water level sensors not working correctly ( Repaired 3 TIMES)
*Wall Panel behind sofa popped loose from studs (repaired)
*Battery Boiled Over leaking acid on battery tray (batteries replaced)
*Fresh water filling tube was installed incorrectly. Had to spend 2-3 hours repairing while on vaction. (hose clamp and hose were not attached correctly making it almost impossible to fill with fresh water)
Currently:
*Fantastic Fan motor for lifting vent stripped out. No longer functioning.
*Manual ceiling vent in front of coach (which I never have used) just blew off while reading a book in light winds.) Wife had to get on top so suburban to duck tape on as it was scheduled to rain later that afternoon.
*Rivets are starting to tare out of aluminum skin on brackets holding the rock guards.
If this was just all a one or two time occurence then everything was fine, I'd be ok, I suppose with that. But EVERYTIME I go out, it's something new.
This is just to many problems for a $38k coach. My tent trailer, $10k, didn't have one single issue the times I took it out for the year I had it before selling it for AS.
I've contacted a Lemon Law attorney and will be forwarding all the documents to him. He assures me my case seems pretty solid for the amount of days it's been out of service.
What I would like is a brand new trailer that I pick up at Airstream and do a PDI with an Airstream rep.
Has anyone here had to lemon law a trailer? Any suggestions?
Thanks for listening.
Alan
Some of those problems could have been caused by "over hitching" and/or "lack of proper running gear balance."
Agreed... Not quite sure of the comment. Even in the odd event it was "balance" issues, it's still warranty issues that are not getting fixed.
It's always the selling dealers obligation, to the purchaser, to make sure that "EVERYTHING" is correct, prior to delivery, and, to keep it that way, after delivery.
It is also the dealers job to offer suggestions as to how "to" or "not to" treat the trailer, as the case may be, to insure that the owner can maximize their enjoyment and relaxation.
Certainly, and without question, 100 days of loss of use within the first 10 months, is inexcuseable. Granted, parts may need to be ordered for a current model trailer. Than can and does take time, but certainly not 100 days.
A selling dealer is "supposed to" give the owner the same if not more attention after the purchase as they did prior to the purchase.
Dealers that place the new owner needing warranty work at the bottom of the list to make room or time for the new purchaser, will soon find their customer base drying up.
Airstream itself, strives very hard to make a problem free product. However, their products are made by people, one at a time.
Therefore Airstream pays a dealer, and very well at that, to repair everything and anything that is not correct. That is the agreement dealers agree to do when they obtain the franchise from Airstream.
Some dealers care, some don't. Many of the dealers mechanics care, but unfortunately, all to many don't.
Documentation is the name of the game. With adequate documentation, dealers can and are held accountable for not perfoming to Airstream expectations.
Airstream, is a stickler for quality. Sure they make mistakes sometimes, but certainly not what you have experienced.
I would suggest that you contact Dave Schumann, the general Manager of customer relations, at Airstream, by telephone at 937-5966111 extension 7327, or, e-mail him at dschumann@airstream.com.
You will find him to be very helpful as well as concerned about your specific trailer problems.
Just got a call from Airstream this morning after leaving a message for Dave Schumann... A manager over customer service called me, not Dave Schumann, but someone under him.
He was quite nice and trying to assure everything was fixed in an expeditous manner. As a matter of fact I stopped by the dealer to pick up some pillows I left in the coach and the work was almost done. (works been averaging 2-3 weeks at dealer, it was done in 1 day this time) As a matter of good faith AS threw in a $25 (retail cost) plastic cover to keep the cheap plastic of the vent from breaking again. Nice, but not nearly enough amends.
I will continue with the lemon law attorney as I feel it's the right thing to do.
__________________
Alan
2005 22ft Safari
2003 Chevrolet Suburban Z71 5.3l
"Life is like a box of chocolates..." Forrest Gump
A new Airstream trailer means another long list of items to fix, I'm sad to say.
I've had mine in to the dealer numerous times for a long list of problems including the fridge not working on AC. It required a CB4 replacement.
__________________
Bob
--------------- "THE BAUXITE BUNGALOW"
2004 22' CCD
1997 F-150 WBCCI#1430 AIR# 4749
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