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12-01-2015, 09:05 AM
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#1
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4 Rivet Member
2016 30' Flying Cloud
Oviedo
, Florida
Join Date: Jan 2005
Posts: 264
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URGENT SAFETY ISSUE - Sturgis Regulator Recall
Airstream has started using a relatively new MB Sturgis branded auto-changeover regulator that I just had a catastrophic failure on. Come to find out, there is a recall that Airstream nor my dealer seem to be aware of ...
https://www.ncconsumer.org/news-arti...fire-risk.html
Mine failed last night in exactly the manner described in the recall notice - the indicator housing completely disintegrated and I heard gas escaping from 100' away!. Fortunately no damage was done.
Furthermore, I cannot find any SN, production code or other identifying marking on my regulator to aid in establishing the effectivity of this problem.
As a result, I am replacing it with a Marshall regulator since I have no confidence in knowing if a replacement Sturgis is similarly defective or not.
Be aware that AS uses 1/4" MNPT pigtails rather than industry standard 1/4" M inverse flare, so unless you want to try and remove the inverse flare adapters from a replacement regulator sourced anywhere but AS, you will need new pigtails too.
I alerted AS tech support to this and they indicated they had no knowledge of the recall! If you have a 2016 (not sure about the 2015 models), GET THE STURGIS PART OFF OF THERE & replace it with a Marshall or Cavagna. This also probably explains why nobody actually has these for sale on the internet.
__________________
Keith & Barb
2016 30' Flying Cloud
2016 Ram 2500 diesel
Southeastern Camping Unit, WBCCI #1675
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12-01-2015, 09:25 AM
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#2
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Rivet Master
1977 31' Sovereign
1963 26' Overlander
1989 34' Excella
Johnsburg
, Illinois
Join Date: Jul 2005
Posts: 2,944
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You can receive all the latest US DOT NHTSA notices by subscribing on their website. Recall Notification by Email | Safercar.gov | NHTSA I subscribed to all "Airstream" recalls. I got my notice for this recall last week. I wonder why a dealer would not subscribe?
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12-01-2015, 09:30 AM
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#3
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Rivet Master
2012 25' FB Eddie Bauer
Vintage Kin Owner
Virginia Beach
, Virginia
Join Date: Sep 2004
Posts: 7,801
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Thank you!
Thank you for posting to this forum. I'm sure you've told your dealer about this. I've got a 2012 I bought gently used from Colonial - I know they read the forums daily so I'll bet they'll have techs out in their yard today checking ALL of their inventory.
I'm going to pay it forward and notify my home campground and two local RV dealers.
Good Karma to you. Paula
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Today is a gift, that's why they call it the present.
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12-01-2015, 10:34 AM
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#4
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Home of Vortex tuning
2013 27' FB Eddie Bauer
Spearfish
, South Dakota
Join Date: Dec 2009
Posts: 614
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I replaced what ever they put on a '13, it was making a water drop on tin, noise.
Drove me nutz trying to find the source, mostly crack of dawn, so I had to get dressed and poke around. I looked for dew dripping, but no wet spots. I finally had a hold of the regulator and felt the noise, as it happened. My refer was running on propane at the time and that flow was enough to get the sticking diaphragm to kind of burp.
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"Chip Tank" is in Westwood Ca.
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12-02-2015, 11:33 AM
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#5
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4 Rivet Member
2016 26' Flying Cloud
2016 25' Flying Cloud
1997 21' Excella
Full-Time
, Full-Time
Join Date: Apr 2015
Posts: 281
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I have a 2016 FC 25' and I contacted my dealer, Woodland Travel Center in MI. They were not aware of this issue or recall and have not been notified as such by AS. They are going to look at the recall notice that was posted on this thread, contact AS and get back with me. I will f/u here with what I learn. Thanks for sharing this information with us. This is about as dangerous as a problem as you can get.
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Greg
2016 RAM 2500 6.7L Cummins, 4WD, Crew, Rear Air
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12-02-2015, 11:44 AM
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#6
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4 Rivet Member
2016 30' Flying Cloud
Oviedo
, Florida
Join Date: Jan 2005
Posts: 264
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URGENT SAFETY ISSUE - Sturgis Regulator Recall
Sturgis doesn't even have any mention of the recall on their website - they just pulled the part from the product list. This thing is a lawsuit waiting to happen due their "stealth" handling of it.
And now that AS has been alerted to the issue, they are under the gun to deal with it as well.
UPDATE - just saw on the NHTSA site that Airstream issued a recall 17 Nov. Given that the tech support person I talked to yesterday knew nothing and none of the dealers have apparently been notified, it seems AS is just as negligent as MB Sturgis. Disappointing.
Keith
Sent from my iPad using Airstream Forums
__________________
Keith & Barb
2016 30' Flying Cloud
2016 Ram 2500 diesel
Southeastern Camping Unit, WBCCI #1675
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12-02-2015, 11:45 AM
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#7
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2 Rivet Member
2014 27' FB International
Farmville
, Virginia
Join Date: Sep 2013
Posts: 73
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Can you post a picture of the subject regulator?
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Paul Hoffman
2014 27FB International (WBCCI # 5327)
VA Plate: SOJOUNR
2013 Ford F-150 XLT Super Cab (Silver)
VA Plate: WYO2VA
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12-02-2015, 12:03 PM
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#8
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4 Rivet Member
2016 30' Flying Cloud
Oviedo
, Florida
Join Date: Jan 2005
Posts: 264
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I noticed the AS recall notice at NHTSA listed a phone number and extension to call at AS. I called it and got the same individual I spoke to yesterday who said they didn't know about it. Today, they admitted to being aware of the recall. I told them they have a huge problem and that the Internet is starting to light up and none of the dealers claim to have been notified. They also said they didn't know what the solution was going to be. I offered my opinion that "working on it" was not a reasonable plan with a safety issue of this magnitude and they needed to make sure everyone knows the potential danger.
The recall affects all trailers with build dates of 3 Aug thru 13 Nov. I wonder what they are installing currently?
Keith
Sent from my iPad using Airstream Forums
__________________
Keith & Barb
2016 30' Flying Cloud
2016 Ram 2500 diesel
Southeastern Camping Unit, WBCCI #1675
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12-02-2015, 12:17 PM
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#9
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4 Rivet Member
2016 30' Flying Cloud
Oviedo
, Florida
Join Date: Jan 2005
Posts: 264
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This is the culprit - notice the indicator completely disintegrated at the top
__________________
Keith & Barb
2016 30' Flying Cloud
2016 Ram 2500 diesel
Southeastern Camping Unit, WBCCI #1675
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12-02-2015, 12:19 PM
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#10
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4 Rivet Member
2016 30' Flying Cloud
Oviedo
, Florida
Join Date: Jan 2005
Posts: 264
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This is the Marshall 253 I replaced it with, along with my new Al bracket I fabricated
__________________
Keith & Barb
2016 30' Flying Cloud
2016 Ram 2500 diesel
Southeastern Camping Unit, WBCCI #1675
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12-02-2015, 12:46 PM
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#11
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Rivet Master
2013 25' FB Flying Cloud
Longmont
, Colorado
Join Date: Jan 2012
Posts: 1,107
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Quote:
Originally Posted by CDONA
I replaced what ever they put on a '13, it was making a water drop on tin, noise.
Drove me nutz trying to find the source, mostly crack of dawn, so I had to get dressed and poke around. I looked for dew dripping, but no wet spots. I finally had a hold of the regulator and felt the noise, as it happened. My refer was running on propane at the time and that flow was enough to get the sticking diaphragm to kind of burp.
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My 2013 AS also produced a "bong" type noise from the propane system when the fridge was running on propane. Sometimes it was steady like a metronome, sometimes it was irregular. Loud enough to interfere with sleep.
I have purchased a new regulator and will install it soon.
Fortunately I happened to choose a regulator that is not from Sturgis! I'd rather have a "bong" sound than a "hisssss--BOOM" sound.
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12-02-2015, 01:45 PM
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#12
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4 Rivet Member
2016 30' Flying Cloud
Oviedo
, Florida
Join Date: Jan 2005
Posts: 264
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Quote:
Originally Posted by SSquared
I'd rather have a "bong" sound than a "hisssss--BOOM" sound.
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LOL Bongs, not bombs
__________________
Keith & Barb
2016 30' Flying Cloud
2016 Ram 2500 diesel
Southeastern Camping Unit, WBCCI #1675
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12-02-2015, 01:56 PM
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#13
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4 Rivet Member
2016 30' Flying Cloud
Oviedo
, Florida
Join Date: Jan 2005
Posts: 264
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Things seem to be moving @ AS - just found a dealer notification letter @ NHTSA dated yesterday (12/1/15). It also claims letters have been mailed to owners.
http://www-odi.nhtsa.dot.gov/acms/cs...5V761-8792.pdf
__________________
Keith & Barb
2016 30' Flying Cloud
2016 Ram 2500 diesel
Southeastern Camping Unit, WBCCI #1675
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12-02-2015, 02:08 PM
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#14
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4 Rivet Member
2016 26' Flying Cloud
2016 25' Flying Cloud
1997 21' Excella
Full-Time
, Full-Time
Join Date: Apr 2015
Posts: 281
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Quote:
Originally Posted by khollister
This is the culprit - notice the indicator completely disintegrated at the top
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I have a 2016 25' FC manufactured in June-2015. This is a different regulator than yours.
__________________
Greg
2016 RAM 2500 6.7L Cummins, 4WD, Crew, Rear Air
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12-02-2015, 02:29 PM
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#15
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4 Rivet Member
2016 30' Flying Cloud
Oviedo
, Florida
Join Date: Jan 2005
Posts: 264
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That is the Cavagna I believe. The recall states an effectivity from 3 Aug to 13 Nov build dates.
If you read the defect report that also just surfaced on nhtsa.gov, Sturgis only made less than 2000 of these so far of which 560 or so were shipped to AS. It is a new product for MB Sturgis this year apparently
__________________
Keith & Barb
2016 30' Flying Cloud
2016 Ram 2500 diesel
Southeastern Camping Unit, WBCCI #1675
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12-02-2015, 02:29 PM
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#16
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Rivet Master
2016 25' Flying Cloud
Venice
, Florida
Join Date: Apr 2015
Posts: 1,024
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Quote:
Originally Posted by khollister
This is the culprit - notice the indicator completely disintegrated at the top
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Thanks for posting these pictures. My AS was built this past June & I'll check my regulator tomorrow.
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Joe
Venice, FL
2016 FC 25RTB
TAC FL-47
2018 Nissan Titan XD Cummins Diesel
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12-02-2015, 03:12 PM
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#17
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Rivet Master
2014 25' Flying Cloud
Cuddebackville
, New York
Join Date: May 2007
Posts: 4,346
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Quote:
Originally Posted by Plan-B
Attachment 253233
I have a 2016 25' FC manufactured in June-2015. This is a different regulator than yours.
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Yes that is an Italian made valve, and I got mine as a replacement at the factory in early August.
I think they just buy big lots of regulators. They one that originally came on my 2014 was altogether different. It had an indicator window that you couldn't see unless you removed the tank cover. They replaced it on warranty.
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2014 25' Flying Cloud Rear Twin
2019 Ford Expedition Platinum
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12-02-2015, 04:26 PM
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#18
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Overland Adventurer
1991 34' Excella
2009 34' Panamerica
Telluride
, Colorado
Join Date: May 2012
Posts: 2,476
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I wouldn't count on a MEC being that much better!
I've list 2 in the past year, both catastrophic failures!
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12-02-2015, 06:05 PM
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#19
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2 Rivet Member
2016 25' Flying Cloud
East Falmouth
, Massachusetts
Join Date: Aug 2015
Posts: 21
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How do you tell when your camper was built
paul
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12-02-2015, 07:00 PM
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#20
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4 Rivet Member
2018 23' Flying Cloud
Huntsville
, Alabama
Join Date: Nov 2014
Posts: 260
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Quote:
Originally Posted by miskeeta
How do you tell when your camper was built
paul
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There should be a plate/sticker attached indicating manufacturing date on your airstream.
Ron
Sent from my iPad using Airstream Forums
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Ron
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