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02-11-2019, 09:33 PM
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#1
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2 Rivet Member
2019 25' Globetrotter
Denton
, Texas
Join Date: Jun 2018
Posts: 32
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2019 Globetrotter no hot water
I purchased my 2019 25FT Globetrotter in late January of ‘19. Been living in it full time for almost two weeks. I woke up yesterday with no hot water for my shower. Propane tanks are full. I have tried electric the propane then both together. Still nothing. My water heater red light is not on either. My water heater isn’t igniting.
Anyone have any ideas?
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02-11-2019, 10:18 PM
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#2
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Site Team
2017 30' International
Broomfield
, Colorado
Join Date: Apr 2009
Posts: 3,555
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2019 Globetrotter no hot water
Sounds like the Atwood water heater control board may be toast.
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02-12-2019, 05:55 AM
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#3
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Rivet Master
2002 19' Bambi
Lafayette
, California
Join Date: May 2005
Posts: 1,570
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Quote:
Originally Posted by wulfraat
Sounds like the Atwood water heater control board may be toast.
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And you can find lots of discussion about that here: http://www.airforums.com/forums/f445...er-179320.html
Tim
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02-12-2019, 10:36 AM
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#4
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Airstream Ambassador
Jackson Center
, Ohio
Join Date: Feb 2017
Posts: 742
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Quote:
Originally Posted by Rak187
I purchased my 2019 25FT Globetrotter in late January of ‘19. Been living in it full time for almost two weeks. I woke up yesterday with no hot water for my shower. Propane tanks are full. I have tried electric the propane then both together. Still nothing. My water heater red light is not on either. My water heater isn’t igniting.
Anyone have any ideas?
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Hi Rak187,*
Congratulations on your new Airstream! We're very sorry to learn about the issue you are having with your hot water. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.
You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*
Thank you.*
__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
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02-13-2019, 09:29 AM
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#5
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2 Rivet Member
2019 25' Globetrotter
Denton
, Texas
Join Date: Jun 2018
Posts: 32
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You were correct
Quote:
Originally Posted by wulfraat
Sounds like the Atwood water heater control board may be toast.
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Bad Atwood board!
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02-13-2019, 08:57 PM
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#6
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Link’s Travels
2002 25' Safari
Currently Looking...
1999 35' XL 350 w/slide
LINCOLN
, Nebraska
Join Date: Jul 2014
Posts: 253
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Hot Water electric boards
Why in the HELL is Airstream Management still sendind our these damn Chinese defective boards! I am on my fourth board and finally no further problems but they should long ago have this problem resolved. Mine was this new 2018. Maybe we do need a class action lawsuit to get their heads out if their behinds!!!!
This really pissses me off to hear about this constant reoccurring problems.
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02-13-2019, 11:09 PM
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#7
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Site Team
2017 30' International
Broomfield
, Colorado
Join Date: Apr 2009
Posts: 3,555
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2019 Globetrotter no hot water
Quote:
Originally Posted by Rak187
Bad Atwood board!
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Yup. It happens from time to time. There is probably 10,000+ little bits that make up an airstream, sometimes one or two need to be replaced [emoji4]
Glad you worked it out. It takes only about 60 seconds to swap out the board for a new one.
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02-13-2019, 11:15 PM
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#8
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Site Team
2017 30' International
Broomfield
, Colorado
Join Date: Apr 2009
Posts: 3,555
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2019 Globetrotter no hot water
Quote:
Originally Posted by MissingLink5
Why in the HELL is Airstream Management still sendind our these damn Chinese defective boards! I am on my fourth board and finally no further problems but they should long ago have this problem resolved. Mine was this new 2018. Maybe we do need a class action lawsuit to get their heads out if their behinds!!!!
This really pissses me off to hear about this constant reoccurring problems.
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Airstream rely on a number of key partners and suppliers to put their products together. Dometic, Atwood, dexter, Samsung, Goodyear, Ultrafabrics, DuPont, etc etc...
Atwood is a leading provider of water heaters and they produce descent products for a number of RV manufacturers. Every organization tries to balance cost, quality, throughout, serviceability, etc.. airstream cannot be faulted for an Atwood problem. If airstream sourced the very top of everything into the trailers prices would be 3-5X more and they would be addressing a different market. It’s a tricky balancing act no doubt.
If you want absolutely zero compromises then you buy a 100% bespoke commissioned RV from a company like timeless travel trailers or Prevost. But even those paths have their issues.... just my $0.02 [emoji4]
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02-14-2019, 07:11 AM
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#9
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4 Rivet Member
2018 28' Flying Cloud
Clayton
, Georgia
Join Date: Jul 2017
Posts: 400
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For me it was easier and more cost effective to order and install a $130 Dinosaur board then to tow the trailer to the dealer for a warranty replacement Atwood board that would likely also fail at a future inopportune moment.
__________________
Erik & Carol
Clayton, Georgia
AS: 2018 Flying Cloud 28 "Baby Zeppelin"
TV: 2017 Ford F250 Lariat w/ Blue Ox Sway Pro
AIRForums #126944 WBCCI #1297
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02-14-2019, 07:16 AM
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#10
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Rivet Master
2019 27' Globetrotter
Driftless Area
, Wisconsin
Join Date: Aug 2018
Posts: 783
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Quote:
Originally Posted by Baby Zeppelin
For me it was easier and more cost effective to order and install a $130 Dinosaur board then to tow the trailer to the dealer for a warranty replacement Atwood board that would likely also fail at a future inopportune moment.
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+1
There are enough reports for me of these boards going bad that I preemptively ordered a replacement Dino board before even taking delivery of my trailer. It's peace-of-mind for me and I will hopefully be out enjoying my trailer rather than dealing with warranty and service hassles.
More likely I'll just be wrangling the kids while trying to fix other things .
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02-15-2019, 07:32 PM
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#11
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2 Rivet Member
2019 25' Globetrotter
Denton
, Texas
Join Date: Jun 2018
Posts: 32
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16 hours the replacement board worked
Airstream overnighted a replacement Atwood board. The replacement worked for 12-16 hours. That’s it. Then by the time I found out Airstream customer service was closed. This is no bueno.
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02-15-2019, 08:37 PM
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#12
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Trailer Sold, Waving
2019 26' Flying Cloud
Stettler
, Alberta
Join Date: Dec 2016
Posts: 1,032
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When it happened to me, I contacted CoachNet. Rather than futz with a dealer, they arranged for a Dometic/Atwood certified mobile tech, who came and replaced the board. CoachNet membership paid for itself right then. Afterwards I ordered a spare from Amazon.
__________________
2015 Chevrolet Silverado 2500
2019 Airstream Flying Cloud 26RBQ
WBCCI #6679
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