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Old 05-02-2012, 12:12 PM   #15
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I don't know, Rick. Dwight pointed out a little while ago that somebody in his unit evidently takes up contact with everybody in the unit to make sure dues are up to date. That could be done via email, but not everybody does that route.

I have to report that I'm probably one of those kinds of members. Do I remember to pay the dues? No. A reminder is necessary. Unfortunately. (I posted a link from my FB page yesterday to an article on brain farts. Very illuminating.)


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Old 05-02-2012, 12:28 PM   #16
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I don't know, Rick. Dwight pointed out a little while ago that somebody in his unit evidently takes up contact with everybody in the unit to make sure dues are up to date. That could be done via email, but not everybody does that route.

I have to report that I'm probably one of those kinds of members. Do I remember to pay the dues? No. A reminder is necessary. Unfortunately. (I posted a link from my FB page yesterday to an article on brain farts. Very illuminating.)


Lynn
Undoubtedly it does work well for some units. On the other hand I have had one occasion where my registration for the international was kicked back at me for not being a member. I had not thought about dues and I had never received the mail notice. On other occasions I had to ask what was being done about collecting them.

have forgotten to renew in other organizations, and also the vintage club and receiving an e mail was all it took to remind me to take action, and no postage expense involved. This has worked well for the vintage club, and they do take dues electronically.
The bills I receive and can pay electronically are usually dealt with instantly. The ones that require writing and mailing a check get shuffled off to the side to be dealt with later. If I don't forget completely.

The one argument that does keep coming up is not every one has e mail/ computer etc. At this point this should be so uncommon that these folks could go to a friend for help. It is sort of like 25 years ago when it could be argued not every one had a phone.

Oh well, enough on that one.
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Old 05-02-2012, 01:29 PM   #17
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The collection of dues at the unit level appears to me to be one more example of the inefficient way we do so many things.
We are using 100 plus people to do what could probably handled by one if it was done electronically.
True, but as Dwight pointed out, 100+ volunteers cost less than one paid employee at HQ.

I would like to see the option of paying dues electronically, which among other things would reduce the workload on unit treasurers. But at the same time I feel for the small headquarters staff, who already have more than enough to do.
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Old 05-02-2012, 02:29 PM   #18
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I don't know, Rick. Dwight pointed out a little while ago that somebody in his unit evidently takes up contact with everybody in the unit to make sure dues are up to date. That could be done via email, but not everybody does that route.
Actually, that's one service that WBCCI could provide that would help. It's true that not every WBCCI member uses e-mail, so why doesn't WBCCI set up an e-mail domain for all its members? Assuming of course that WBCCI doesn't already provide an e-mail domain for members, that is (it does provide one for some officers such as the Membership Director, if not for the rank-and-file membership).

If using e-mail makes it easy for WBCCI to keep in touch with members, then it only makes sense to make it easy for members to use e-mail.
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Old 05-02-2012, 03:49 PM   #19
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I like that idea. A "username"@WBCCI.org would be great.
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Old 05-02-2012, 03:53 PM   #20
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When a unit sets up their website, the webmaster is offered the possibility of setting up a free WBCCI.net e-mail address for all members who want one. Very few members seemed to want another e-mail address to keep track of and check. There are still almost 30% of the units which have not set up a functioning website. We have about 3,500 valid e-mail accounts within WBCCI that we currently send out notices to including the need to pay your dues at the end of the year. I do not know how effective that is. All 6,000 members receive at least two copies of the Blue Beret with the reminder to pay their dues. Our unit and most all other units send out Hard copy Newsletters to their members. At least two of these newsletters contain reminders to pay their dues.

Some people, evidently, do not read any of this and a phone call is the only thing that is effective for them. I guess there is nothing wrong with the personal touch, if that gets the job done. Somehow, if all these emails and written publications do not work, I am doubtful that another email and acceptance of a Paypal charge will change much, except adding another PayPal service charge and paying another employee to monitor the account.

From the demonstrated lack of knowledge of what is already going on within the club, we do need to do a better job of communicating with all the members. The leadership has been reluctant to go the direct route via continuing "Constant Contact" email. There has been a fear that we will be over contacting and wear out our welcome, much like AARP and Good Sam. We do have 40% of our current members that are not using e-mail or the internet and we have to be equally concerned about them as well.
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Old 05-02-2012, 04:12 PM   #21
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Isn't it more likely that that most of the 40 % of the members not using e mail really are?
I would bet a good number of them have it and just don't turn in their e mail address because they don't want it in the directory.
I am sure that the number without e mail is really much lower. Opt out is always an answer.

I get tons of e mail from Escapees, Good Sam, Passport america etc. Most is glanced at and deleted but I am glad to have the flow of information.
Information flow in the WBCCI is severely limited because the chain of command system breaks down along the way. It may be worse in some regions/units than others, but my experience is that it doesn't work here.

An example was the presidents letter That was sent out about the lawsuit a couple years ago. The International Prez asked it be distributed through the chain of command.

I got linked to that newsletter here, got it from several individuals, received it from the AS campground we belong to, but never saw it from either my unit or the region.

Info really needs to be distributed directly and let the members choose what to ignore
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Old 05-02-2012, 04:13 PM   #22
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Anyone posting here that would like to reduce cost and improve services can take the first step. I had my name removed from the mailing list of the BB several months ago. Just a phone call to JC and it now comes via e mail.

If several hundred members reading here took similar action it might become clear to the leadership that some changes can actually be cost effective.

This did not require permission or action from anyone other than Cindy and I

Post to this thread if you do the same.




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Old 05-02-2012, 07:06 PM   #23
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Everything that is being requested as a service can be put in the site, it is just a question of how to do it and then implement it. That is what the ECC is doing and some of the suggestions here are really surprisingly brilliant.

Part of what we are doing is to have information at HQ (some of it anyway) linked realtime to the web site through the database the ladies will hopefully be using at HQ. Doing this can open a lot of doors for the site and for the club. For example, we could create a listing of Big Red Numbers which could be searched to see if they are available or not - that helps prospective members who want to put their ghosted numbers back on their trailer. It could create an online directory of members. Updates for who is president of what region could be done with the click of a button right there at HQ.

The new web site is already mobile ready in that you can browse it with your phone and actually read it (most of it).

All of these suggestions you are making become an action item list for what we need to do to make it good. So, thanks and keep them coming in!
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Old 05-02-2012, 07:57 PM   #24
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HQ is really good at receiving checks and depositing them. With e-payments you are now asking them to cut a hundred+ checks and mail them to Units? On the Unit side the treasurers position is volunteer and busy enough with checks coming in and going out for monthly events.

I really think this is too much to ask from a volunteer club. getting someone to step up and volunteer for a do nothing director position is hard enough. treasurer is the most time consuming job in the unit.
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Old 05-02-2012, 09:40 PM   #25
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Tim has done a wonderful job of constructing the new website and we hope the members will be able to see it shortly. The principal function of the website is to educate potential members as to all the benefits they could gain, if they join the club. A secondary function is to act as an information center for the members and an avenue of communication for the leadership to give information to the members. We are trying to get the EC to allow us to install additional capabilities in the website for the members' use.

The ECC's goal is to improve communications within the club through the use of electronics. The websites have been our immediate focus, but the enhanced use of e-mail lists and electronic broadcast marketing are on our priority list.
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Old 05-02-2012, 10:14 PM   #26
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HQ is really good at receiving checks and depositing them. With e-payments you are now asking them to cut a hundred+ checks and mail them to Units? On the Unit side the treasurers position is volunteer and busy enough with checks coming in and going out for monthly events.

I really think this is too much to ask from a volunteer club. getting someone to step up and volunteer for a do nothing director position is hard enough. treasurer is the most time consuming job in the unit.
I am not sure I am understanding the situation. If half of the club's dues is going to workers at WBCCI headquarters then the positions that would handle or could handle much of these circumstances are already on the payroll. Changing the duties may not be the nightmare or as prohibitive as feared. Other businesses have been flexible with changing needs. Also finding someone to do a job for a small recompense may be a better solution than to task those already on the payroll or asking volunteers to do the task. Paying a third party may actually be less expensive than rewarding volunteers.
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Old 05-02-2012, 11:42 PM   #27
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knowing the customer....

It likely will not take HQ to cut checks in that amount, except perhaps during renewal season. But you have to know that we have been discussing this with HQ for about a year now. And really, it will be up to HQ staff, the EC and the ECC to determine what will be an appropriate amount of work to do with any new system. Those discussions will start tomorrow and continue through Friday.

Granted, we do not know fully what the amount of work will be with a new system. That is because, we have not fully mapped what we will be able to do for the staff with a new database. For example, the new database system will be able to pump out things like membership cards, welcome letters and envelopes and other collateral with a click of a button. that will be a time savings for them.

The bottom line is that we are working not only for the membership, but the office staff. And it will be the office staff who will tell us if our tools will help them or hamper them. They will let us know if online membership will create more problems for them or actually help them.

Now, in all fairness, I have to say that we are looking at 2 basic options for online memberships/renewals. Bottoms up, which would have payments go to the units and the units would have to send international the appropriate dues. And a top down approch which has all dues going to HQ, and HQ would send unit dues to the units periodically, perhaps once a quarter to make things easy. We have been even looking at a methodology that would automatically split the dues to HQ and the units when they come in, but that has technological challenges to implement.

Bottom line is that we are working for not only the units but HQ to find the best balance to serve all the needs of the club. We really are looking at all of the issues and trying to come up with the best options for the club in whole. We know who our customer(s) are - the club and the staff. We are working hard to serve them all!


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HQ is really good at receiving checks and depositing them. With e-payments you are now asking them to cut a hundred+ checks and mail them to Units? On the Unit side the treasurers position is volunteer and busy enough with checks coming in and going out for monthly events.

I really think this is too much to ask from a volunteer club. getting someone to step up and volunteer for a do nothing director position is hard enough. treasurer is the most time consuming job in the unit.
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Old 05-03-2012, 02:36 PM   #28
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Electronic Meetings

I would like the to be able to attend meetings electronically. There are numerous ways to accomplish the task. Video conference, webex.......

I am currently slotted to take the Region 7 2nd VP position. I am still in the working world with a limited amount of time availability. If I am able to attend required meetings electronically it could reduce my time considerably. I attend these type of meetings on a weekly basis. I don't have the expense of travel and motels for 3 days to attend a 3 hour meeting. That just saved me $1,500 in expenses and lost time and we all know that time is money. The IBT should be using one of these methods to conduct its meetings instead of reguiring individuals to travel. It could reduce costs. It would also give them the opportunity have more people at more meetins. This would make them more responsive. I think the biggest bonus would be the depth of new talent that would consider a Region postition if it were not so time costly.

By the way this one of the things I am going to work for during my tenure.

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